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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: argirodes on October 18, 2015, 01:57:03 PM

Title: About long use Avast free
Post by: argirodes on October 18, 2015, 01:57:03 PM
How long can I use Avast free.
 The registration from 21.05.2015 told me: 7. Click "OK" – your license key is now inserted and your avast! antivirus software can now be used free of charge for a further 12 months.
On 16th October 2015 my Avast does not work and it freezes my PC.
 My Avast is currently registered.
I do not know why my Avast account has expired.
How long can I use Avast free.
Help please

argirodes   

 
Title: Re: About long use Avast free
Post by: DavidR on October 18, 2015, 02:14:31 PM
Check that your system date is correct, adjust as required.

If correct try a repair of avast:
XP - Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and select Repair, click next and follow.

Vista, win7 or later - Control Panel, Programs & Features, uninstall a program, select 'avast! Anti-Virus,' click the Uninstall/Change and select Repair, click next and follow.

You may need to reboot after the repair.

This has in the past resolved this out of sync issue between reported and actual data.
Title: Re: About long use Avast free
Post by: argirodes on October 18, 2015, 09:38:37 PM
 I did that on 16th October 2015 and successfully solved the problem.(OS - Xp)
The morning of 17 October 2015 the problem is back.
Repair program as the day before is impossible. (Click on the "Repair" and nothing happened).
Thank you for your support level.

argirodes
Title: Re: About long use Avast free
Post by: DavidR on October 18, 2015, 10:07:03 PM
If you haven't tried it, I would suggest a clean reinstall of avast free.
Download - http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe) and save it to your hard disk.

- Download the avast! Uninstall Utility, avastclear.exe http://files.avast.com/iavs9x/avastclear.exe (http://files.avast.com/iavs9x/avastclear.exe) and save it to your HDD.



Title: Re: About long use Avast free
Post by: argirodes on October 18, 2015, 10:38:27 PM
I forgot to write that I use Avast free for the past 5 years. There has never been any problems. Now in my Avast account I have a message that my license has expired and I was offered to make a purchase of one of the Avast products.
Is Avast free for me the past? If not I'll try to do step 2. and 3. as you wrote.
What is your opinion?
Thanks

argirodes
Title: Re: About long use Avast free
Post by: DavidR on October 18, 2015, 11:08:38 PM
I forgot to write that I use Avast free for the past 5 years. There has never been any problems. Now in my Avast account I have a message that my license has expired and I was offered to make a purchase of one of the Avast products.

If you are being told that your license has expired, it sounds more like you used a trial of one of the paid products as avast free has a Registration rather than a license.

I'm seeing I need to register, but this is more from having the avast 2016 beta version installed. But you will also see from the image that I have 27 days remaining. So one is wrong, I can't have 27 days left an haven't yet registered.

Is Avast free for me the past? If not I'll try to do step 2. and 3. as you wrote.
What is your opinion?
Thanks

argirodes

Avast still supports XP SP3 as you can see I also use XP on one of my systems and this is the one I prefer.

I would still suggest that you try a clean reinstall as previously mentioned.
Title: Re: About long use Avast free
Post by: argirodes on October 19, 2015, 07:59:51 PM

Do you have experience with avastclear.exe. Do I need to make beck up of my files.
After step 2.
  run the avast! Uninstall Utility, it will request it be run from safe mode (and will handle the boot into safe mode), once complete reboot into normal mode.

May I in step 3 in the normal mode to make download from - http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe and save it to my hard drive
   install it and then reboot it.
Sorry for the many questions
I would like to hear your advice again.
Thank you for your support level once again.

argirodes
 
Windows XP - 32 bits, SP2
Title: Re: About long use Avast free
Post by: DavidR on October 19, 2015, 09:33:26 PM
I have used avastclear.exe many times (commonly when switching from a beta build to regular release) in over eleven years of using avast. Essentially it is a double check to ensure all avast files and registry entries are gone. It shouldn't touch any other files.  You shouldn't have to make a back (I normally don't if I have to use it) - that said, it never hurts to do a backup.

All of the downloading of the files (and saving to your hard drive) I mentioned is done before taking any other action. That is why they were listed first, before the action steps.
Title: Re: About long use Avast free
Post by: argirodes on October 20, 2015, 01:59:09 PM
I have done step 2 successfully.

Title: Re: About long use Avast free
Post by: argirodes on October 20, 2015, 04:14:56 PM
I've done step 3 again but this time I was connected to the Internet.
Reboot I could not do it because it is frozen computer again.
In safe mode all is the same as before the action.
Thank you

argirodes
Title: Re: About long use Avast free
Post by: DavidR on October 20, 2015, 05:37:15 PM
Did you start with step one as you don't mention it ?

If you can replicate the error again can you copy a screen shot and attach it ?
Title: Re: About long use Avast free
Post by: bob3160 on October 20, 2015, 05:54:05 PM
I also notice you are running XP SP2 ???
Latest version should be XP SP3
Title: Re: About long use Avast free
Post by: DavidR on October 20, 2015, 06:27:53 PM
I also notice you are running XP SP2 ???
Latest version should be XP SP3

I missed that.

That could well be the spanner in the works - but avast should have given a warning about unsupported OS when trying to install ???

EDIT: It may be that the OP will have to install SP3 or go back to avast 2015 10.3.2218, which I believe was before the HTTPS changes in XP happened.
Title: Re: About long use Avast free
Post by: argirodes on October 20, 2015, 09:08:31 PM
Thanks guys for your help.
Goodbye to Avast

argirodes
Title: Re: About long use Avast free
Post by: argirodes on October 20, 2015, 10:26:51 PM
I tried to go back to avast 2015 03.10.2218 - unsuccessfully.
I informed about the minimum System requrements: XP Professional, SP2, 32 -bits.
Topic: About long use Avast free fully it archived.
Title: Re: About long use Avast free
Post by: DavidR on October 20, 2015, 10:51:40 PM
The XP SP3 requirement is a relatively new situation (so that XP can scan HTTPS web pages) as it came in the avast 2015 version 2015.10.3.2223 and was further modified in 2015.10.4.2233. Which presumably were trying to install.

So the version before that 2015.10.2.2218 would be the earliest version you could use with XP SP2 without the HTTPS scanning function incorporated. https://www.avast.com/release-history

Unfortunately the method used to be able to do that didn't work in XP SP2, but they have managed to be able to do it with XP SP3 in avast 10.4.2233.
Title: Re: About long use Avast free
Post by: argirodes on October 21, 2015, 09:28:25 PM
 Yesterday, October 20, 2015 I looked at information about Avast Minimum System Requirements on the official website Avast.com.
 (http://)

To given the importance of the brand Avast.com, for me the data presented above  unconditionally should be accurate.
           The mentioned Avast Minimum System Requirements
with my Windows XP / SP2, 32 -bits, 512 MB of RAM and 15GB of free space on the hard disk
           my computer meets that criteria.
I visited also Avast.com store and got a notice that my computer is compatible for their products.

 I was on 16 October 2015 a registered user of Avast Antivirus when
it stopped working.

On my account was  illogical  notice that my license has expired. Since 2010 I've always used the only free version.


Thank you guys who have tried to help,

agirodes
Title: Re: About long use Avast free
Post by: DavidR on October 21, 2015, 10:36:56 PM
Yes it should be correct, but personally I feel that Minimum Requirements are way out of date as 512MB of RAM for XP is overly optimistic.

Even without avast 512MB of RAM on XP is a bottle neck and you are going to be switching data out of memory into the pagefile.sys and back. This is going to show as general hard disk thrashing and sluggishness, bring that up to 1GB or better 2GB of RAM and you are going to see noticeable system performance improvements.

So I always take system minimum requirements with a pinch of salt, but as far as OS limitations, that should be correct.

What I can't get over is how you were allowed to install the latest version on XP SP2, the reason I say this as in the beta testing done before they were actually testing different beta builds which should have been declined if on XP SP2.
Title: Re: About long use Avast free
Post by: argirodes on October 30, 2015, 04:16:52 PM
Now I am using Avast Beta 2016.
I think that works but to my Avast account  can not reach.
Can someone help?
Prikobrig
Title: Re: About long use Avast free
Post by: DavidR on October 30, 2015, 05:31:15 PM
Now I am using Avast Beta 2016.
I think that works but to my Avast account  can not reach.
Can someone help?
Prikobrig

If you are trying to reach it via the avastUI - try connecting via your browser as this seems to be an avastUI issue.
Title: Re: About long use Avast free
Post by: argirodes on November 01, 2015, 11:59:39 AM
 
Via my browser I get this message, same as with Avast Free 2015.
I've always just used Avast Free version.
 :(
How to access to my account?
Title: Re: About long use Avast free
Post by: DavidR on November 01, 2015, 04:10:34 PM
What message exactly ?
You are displaying the account information for a device, so you have connected to my.avast.com.

You say you are using the beta version, but I can't replicate the information in the image you posted.

That said I don't see why it is displaying the License Information part.

But the problem is if you are still on XP SP2 you are likely to have issues with the latest builds are has been said and I have no way to get round that.

The only real option is going back to an older version but you say you have tried that and it failed. I'm sorry but I'm out of ideas,
Title: Re: About long use Avast free
Post by: argirodes on November 01, 2015, 06:57:29 PM
Hello DavidR,
Would be helpful to turn off my Avast Free Account through pages My .AVAST, and open new one for Avast Beta 2016?
I am haunted by one thought:
- I am not an advanced PC users and my OS WXP / SP2 and Avast free antivirus software installed for me paid person.
The problem with avast that my PC froze appeared the 16 of October. One day before I met the said person.
I'm troubled by this coincidence, is it possible malicious actions of such a person?
thank you
 :-\
Title: Re: About long use Avast free
Post by: DavidR on November 01, 2015, 07:07:41 PM
I honestly don't know what to suggest, as far as I'm aware avast 2016 (beta or regular release) requires SP3.

Until you resolve that issue I believe you are going to experience problems with trying to install avast or experience problems whilst running it if you get it installed.
Title: Re: About long use Avast free
Post by: argirodes on November 04, 2015, 02:16:31 PM
You may be right, my control panel tell me that now I use Avast Software version 10.04.2233.
Is that a Avast 2016 Beta?
Thanks for the reply
Title: Re: About long use Avast free
Post by: Eddy on November 04, 2015, 02:25:28 PM
https://forum.avast.com/index.php?topic=178580.0