Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: rtada81@gmail.com on October 21, 2015, 05:29:40 PM

Title: Refund Issues
Post by: rtada81@gmail.com on October 21, 2015, 05:29:40 PM
On October 11th 2015 I requested a refund from Avast through their email process. Finding the process to get a refund felt like a chore and eventually was frustrated enough I called customer service just to have them walk me through the process.  I received a ticket in regards to the refund but when I went to go check the status of this ticket it tells me the web page does not exist.

I would like for this to be remedied as quickly as possible but calling customer support is like banging your head into a wall because they tell you they do not deal with the software refunds those are handled by people in Europe who you cannot contact other than through submitting ANOTHER TICKET.

More than likely there are a lot of customer who enjoy the product but AVAST there also needs to be concern on the ease of doing returns. The process needs to be easier or the negative feedback / comments will turn customers off to your product.

Also what is the turn around time for a refund? From previous posts I am seeing about a month.
Title: Re: Refund Issues
Post by: DavidR on October 21, 2015, 05:43:05 PM
What was the ticket ID ?

The turn around was about 7-10 working days, but that can depend on your payment method ?

Whatever you do don't - Submit multiple tickets, this can actually slow the process as the tickets are dealt with in a first in first out basis. So for now don't update or submit further tickets - refunds can take up to ten working days to be handled.

If you can post your support ticket ID then I will try to attract some attention to it and this topic.

NOTE: that the support ticket system has been revised and moved to a different server, so it may appear that it can't be found. But it should still be their and avast should be able to access it via the ID number.
Title: Re: Refund Issues
Post by: ladydowser40@yahoo.com on October 28, 2015, 11:51:41 AM
I need to know how to obtain a refund for a charge that was posted on my pay pal account on Oct. 25 for an automatic renewal of Cleanup.  I was not aware that Avast had entered automatic payments on my account and want it taken off ASAP. The refund was for a computer under my e=mail address and for a computer listed as Louis Mastro.  I also want the auto payment taken off of my computer listed as Bette Mastro and was listed as due on May 17, 2016. It is not a good policy to automatically put auto renewals on purchases without the consent of the purchasers. I remain, ladydowser40@yahoo.com
Title: Re: Refund Issues
Post by: Asyn on October 28, 2015, 11:58:04 AM
Submit a ticket: https://support.avast.com/support/tickets/new
Title: Re: Refund Issues
Post by: DavidR on October 28, 2015, 02:45:57 PM
@ ladydowser40
I suggest that you remove your email address from your post.

This is a publicly available forum and it could get harvested by a spam bot.
Title: Re: Refund Issues
Post by: brandon@password-plus.com on November 02, 2015, 02:28:31 PM
Exactly. You should keep your E-mail and other private info out of public places like this forum.
Title: Re: Refund Issues
Post by: Eddy on November 09, 2015, 06:08:37 AM
there is no need to post the same thing multiple times.
Please stay in your own thread.

if you didn't saw the auto-renewal option it doesn't mean it was there without the user consent.
The option to disable it was and still is there when ordering.

To disable it: