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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on October 26, 2015, 04:35:37 PM

Title: No reply on ticket for a 7 days
Post by: REDACTED on October 26, 2015, 04:35:37 PM

I've made a ticket 7 days ago about an issue that I have but nobody has replied to me since. I've added replies to the ticket in hopes that it gives it some type of 'bump', but still nobody replied.

Is this normal, or is something wrong, should I wait more?

Title: Re: No reply on ticket for a 7 days
Post by: DavidR on October 26, 2015, 04:48:30 PM

Unfortunately your bump sends it in the wrong direction - they are actioned in a first in, first out - so you are effectively sending it to the back.

What is the support ticket ID, the date sent and the general subject (we might be able to help with that in the forums) ?