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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: equinesoul on October 28, 2015, 05:56:47 PM

Title: Can't Upgrade
Post by: equinesoul on October 28, 2015, 05:56:47 PM
I am currently on Avast Free Version 10.3.2225, and it says there's a new version 10.3.2233 but when I click Update, nothing happens. I also tried updating my definitions because I received a pop up saying they were out of date, but when I click to upgrade those, all my shields turn off and it won't update.
Title: Re: Can't Upgrade
Post by: Be Secure on October 29, 2015, 02:32:38 AM
-What is your OS?
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Have you try a repair?
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
Title: Re: Can't Upgrade
Post by: equinesoul on October 29, 2015, 03:46:09 AM
-What is your OS?
I am using Windows XP
- Other security related software installed..?
I have Malwarebytes Anti-Malware.
- Which AV(s) did you use before Avast..?
This laptop was given to me, as far as I know it has only ever had Avast. I've owned it for several years and never had a problem with my Avast until now.
Have you try a repair?
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
If I go through the control panel, neither the REMOVE or CHANGE options work, so I can't do a repair.

Thank you so much for responding. I really have no idea what has it so upset...
Title: Re: Can't Upgrade
Post by: Be Secure on October 29, 2015, 03:53:04 AM
In that case try Avast cleaner:
http://files.avast.com/iavs9x/avastclear.exe (http://files.avast.com/iavs9x/avastclear.exe)
Run it.
Then you can download and install from here:
http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Title: Re: Can't Upgrade
Post by: equinesoul on October 29, 2015, 05:36:55 PM
I tried the cleaner a few times, every time it says it failed. I tried to copy the log it gave, but it makes my laptop not load up, so I have to restart and thus lose it. :\
Title: Re: Can't Upgrade
Post by: Asyn on October 30, 2015, 06:30:54 AM
To rule out an infection, attach your basic logs. (MBAM, FRST and aswMBR..!!)
Instructions: http://forum.avast.com/index.php?topic=53253.0
Title: Re: Can't Upgrade
Post by: bob3160 on October 30, 2015, 02:28:43 PM
In that case try Avast cleaner:
http://files.avast.com/iavs9x/avastclear.exe (http://files.avast.com/iavs9x/avastclear.exe)
Run it.
Then you can download and install from here:
http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Always download the files you need before you remove your current protection.
That's a simple rule that should always be followed.
Title: Re: Can't Upgrade
Post by: equinesoul on October 30, 2015, 03:33:22 PM
I did a scan the other day with MBAM and quarantined a file called PUP.Optional.Yontoo. I researched it and it seemed rather vague (At least for someone with little knowledge about this stuff aka Me. XD) on whether or not it was actually anything bad, so I just left it in quarantine for now.

I will do a new scan with MBAM and the other two you've mentioned Asyn, and relay the logs. This laptop is an IBM Thinkpad and it's...rather a mess, so if nothing viral presents itself, my next guess is it's just my laptop being broken. Heh

Thank you again, to everyone taking the time to assist me! It is greatly appreciated!
Title: Re: Can't Upgrade
Post by: equinesoul on October 30, 2015, 04:33:29 PM
Sorry, here are the files.
Title: Re: Can't Upgrade
Post by: equinesoul on October 30, 2015, 04:34:12 PM
I derped. I hadn't noticed you could actually attach files on here. Sorry!

(I am finishing up the aswMBR now)
Title: Re: Can't Upgrade
Post by: equinesoul on October 30, 2015, 06:07:35 PM
OK. Got all 4 logs up.
Title: Re: Can't Upgrade
Post by: bob3160 on October 30, 2015, 09:15:12 PM
OK. Got all 4 logs up.
Next you'll need to wait fro a Malware removal expert. I've notified one. Please be patient, there might be a time difference.
Title: Re: Can't Upgrade
Post by: equinesoul on October 30, 2015, 10:17:06 PM
Thank you!
Title: Re: Can't Upgrade
Post by: essexboy on October 30, 2015, 10:18:57 PM
Run this fix from safe mode and then run avast clear again

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
HKLM\...\Run: [AvastUI.exe] => C:\Program Files\AVAST Software\Avast\AvastUI.exe [6111824 2015-09-09] (AVAST Software)
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => C:\Program Files\AVAST Software\Avast\ashShell.dll [2015-09-09] (AVAST Software)
BHO: No Name -> {02478D38-C3F9-4efb-9B51-7695ECA05670} -> No File
BHO: No Name -> {6c97a91e-4524-4019-86af-2aa2d567bf5c} -> No File
BHO: avast! Online Security -> {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} -> C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll [2015-09-09] (AVAST Software)
Toolbar: HKLM - No Name - {6c97a91e-4524-4019-86af-2aa2d567bf5c} -  No File
FF Extension: Avast Online Security - C:\Program Files\AVAST Software\Avast\WebRep\FF [2015-09-09] [not signed]
CHR HKLM\...\Chrome\Extension: [gomekmidlodglbbmalcneegieacbdmki] - C:\Program Files\AVAST Software\Avast\WebRep\Chrome\aswWebRepChrome.crx [2015-03-06]
R2 avast! Antivirus; C:\Program Files\AVAST Software\Avast\AvastSvc.exe [146600 2015-09-09] (AVAST Software)
R2 aswHwid; C:\WINDOWS\system32\drivers\aswHwid.sys [24016 2015-09-09] (AVAST Software)
R2 aswMonFlt; C:\WINDOWS\system32\drivers\aswMonFlt.sys [76000 2015-09-09] (AVAST Software)
R1 AswRdr; C:\WINDOWS\system32\drivers\aswRdr.sys [55200 2015-09-09] (AVAST Software)
R0 aswRvrt; C:\WINDOWS\system32\Drivers\aswRvrt.sys [49776 2015-09-09] (AVAST Software)
R1 aswSnx; C:\WINDOWS\system32\drivers\aswSnx.sys [788784 2015-09-09] (AVAST Software)
R1 aswSP; C:\WINDOWS\system32\drivers\aswSP.sys [433264 2015-09-09] (AVAST Software)
R3 aswStmXP; C:\WINDOWS\system32\drivers\aswStmXP.sys [161472 2015-09-09] (AVAST Software)
S3 aswTdi; C:\WINDOWS\system32\drivers\aswTdi.sys [57888 2015-09-09] (AVAST Software)
R0 aswVmm; C:\WINDOWS\system32\Drivers\aswVmm.sys [208664 2015-09-09] (AVAST Software)
S1 SBRE; \??\C:\WINDOWS\system32\drivers\SBREdrv.sys [X]
Task: C:\WINDOWS\Tasks\avast! Emergency Update.job => C:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe
RemoveProxy:
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe
(https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG)
Run FRST and press Fix
On completion a log will be generated please post that
Title: Re: Can't Upgrade
Post by: equinesoul on October 31, 2015, 02:44:19 PM
Ok, I got the txt file ready, and I tried to load in safe mode but nothing happened...I'm probably doing it wrong, and I apologize for my lack of knowledge. I thought it was just hitting F8, but it just booted normally.

I have an IBM Thinkpad Lenovo T60. Is there a different way to get into safe mode?
Title: Re: Can't Upgrade
Post by: bob3160 on October 31, 2015, 02:51:42 PM
Ok, I got the txt file ready, and I tried to load in safe mode but nothing happened...I'm probably doing it wrong, and I apologize for my lack of knowledge. I thought it was just hitting F8, but it just booted normally.

I have an IBM Thinkpad Lenovo T60. Is there a different way to get into safe mode?
Are you hitting the F8 key repeatedly ??? Hitting it just once or holding it down doesn't work.
This may also help you to get to safe mode if F8 fails:
https://www.youtube.com/watch?v=xb5n6kTqQ1A
Title: Re: Can't Upgrade
Post by: equinesoul on October 31, 2015, 02:53:35 PM
So I just need to be more aggressive in my demands? XD I'll give it a go! I had only hit it once.
Title: Re: Can't Upgrade
Post by: equinesoul on October 31, 2015, 03:06:55 PM
OK, I got into safe mode and ran the Fix option in FRST, but it gave me a pop up after a few moments of running and said it had encountered an error and had to stop. I do have a log though (Attached). I don't know if it is a result of the fix attempt, but when I booted normally, Avast didn't display in my icon tray like normal, though I checked and I still have the program.
Title: Re: Can't Upgrade
Post by: essexboy on October 31, 2015, 03:36:04 PM
Could you re-run the fix in safe mode please
Title: Re: Can't Upgrade
Post by: equinesoul on October 31, 2015, 03:50:15 PM
It said it was successful this time. :) Should I go ahead with the Avast Clear again? Also, should I run it and allow it to restart in safe mode or is it better to boot in safe mode, then run it?
Title: Re: Can't Upgrade
Post by: essexboy on October 31, 2015, 03:53:17 PM
Aye try Avastclear again if it does not work this time I will then manually remove the files
Title: Re: Can't Upgrade
Post by: equinesoul on October 31, 2015, 04:29:13 PM
OK, The avastclear worked, I reinstalled it, and it seems to be functioning normally again. It shows I am on Virus Definition version 151031-0 and Program Version 10.4.2233.
Title: Re: Can't Upgrade
Post by: essexboy on October 31, 2015, 04:39:42 PM
Glad to hear :)

You can delete FRST and its folder
Title: Re: Can't Upgrade
Post by: equinesoul on October 31, 2015, 04:44:48 PM
What about the aswmbr? Is that still needed? Thank you SO MUCH for your help. :)
Title: Re: Can't Upgrade
Post by: Asyn on October 31, 2015, 04:46:14 PM
What about the aswmbr? Is that still needed?
Nope.