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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: sbtyeo on October 31, 2015, 02:54:28 PM

Title: Repeating Avast alert pop up
Post by: sbtyeo on October 31, 2015, 02:54:28 PM
Hi,
Please help. An avast alert pop up informing me of a blocked webpage keeps coming up. I've clicked on MORE DETAILS on the pop up and it tells me it's an URL:mal and recommends I upgrade for fuller protection. I clicked on UPGRADE NOW and read about the upgrade. As I didn't want to upgrade I just clicked to close the window. The pop up alert is still coming up every few seconds. What can I do to stop it, bar upgrading?
Thanks,
Sam
Title: Re: Repeating Avast alert pop up
Post by: essexboy on October 31, 2015, 03:34:43 PM
Is this on the same website ?  Could you post a screenshot of the alert

Please download Farbar Recovery Scan Tool (http://www.geekstogo.com/forum/files/file/435-frst-farbars-recovery-scan-tool/) and save it to your Desktop.
 
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
 
Title: Re: Repeating Avast alert pop up
Post by: sbtyeo on November 01, 2015, 12:51:12 AM
Hi Essexboy,
Thank you for responding to my posting. As requested, I am attaching a photo of the pop up and the 2 files FRST and Addition obtained by the scan.
Sincerely,
Sam
Title: Re: Repeating Avast alert pop up
Post by: essexboy on November 01, 2015, 11:20:44 AM
Could you let me know if this stops it

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
CreateRestorePoint:
SearchScopes: HKLM -> {6A1806CD-94D4-4689-BA73-E35EA1EA9990} URL = hxxp://Vosteran.com/results.php?f=4&q={searchTerms}&a=vst_coinis_14_47_other&cd=2XzuyEtN2Y1L1Qzu0Czzzy0C0D0C0FtA0D0AtCzztC0AzytCtN0D0Tzu0StCtDyDyEtN1L2XzutAtFyCtFtBtFtDtN1L1CzutCyEtBzytDyD1V1StN1L1G1B1V1N2Y1L1Qzu2StDtDyCyDzy0B0F0FtGzzyE0C0FtGtBtDtA0BtGzztC0DzztGtAtA0B0FtC0FtCyDyCyC0D0C2QtN1M1F1B2Z1V1N2Y1L1Qzu2StC0F0B0FtC0A0FtDtG0Azz0CyEtGyE0B0BzztG0B0BzyzztG0EyD0DtD0C0D0BzyyB0F0AtC2Q&cr=15926161&ir=
Toolbar: HKLM - avast! Online Security - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} -  No File
Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} -  No File
2015-10-31 19:27 - 2015-10-31 19:28 - 00000000 ____D C:\Users\Sam\AppData\Local\{12E5C0FE-BD2A-4B9F-9FC8-A56701C8B55E}
2015-10-30 14:38 - 2015-10-30 23:04 - 00000000 ____D C:\Users\Sam\AppData\Local\{B5655F77-E9DB-322B-42C4-5FCD21E340A2}
2015-10-30 14:37 - 2015-10-30 14:37 - 00000000 ___HD C:\ProgramData\{9A88E103-A20A-4EA5-8636-C73B709A5BF8}
2015-10-29 14:50 - 2015-10-29 14:51 - 00000000 ____D C:\Users\Sam\AppData\Local\{21041DFE-D298-4C12-98BE-7DC879580049}
2015-10-29 14:50 - 2015-10-29 14:50 - 00000000 ____D C:\Users\Sam\AppData\Local\{1BA9B06F-1D18-4AC2-9FF0-8D4E36A0CBAC}
2015-10-28 15:41 - 2015-10-28 15:42 - 00000000 ____D C:\Users\Sam\AppData\Local\{68D3F8F7-3E0B-42EB-A102-0DFA93CDAF6A}
2015-10-22 09:04 - 2015-10-22 09:04 - 00000000 ____D C:\Users\Sam\AppData\Local\{71DE9060-F32B-4711-9A60-F9472931DBCE}
2015-10-21 17:25 - 2015-10-21 17:25 - 00000000 ____D C:\Users\Sam\AppData\Local\{B9DD7F18-24D6-4FF8-BBA5-A1BA16D11BD8}
2015-10-19 09:47 - 2015-10-19 09:47 - 00000000 ____D C:\Users\Sam\AppData\Local\{DED252AC-2EED-4EC3-8836-D7D74A14CD7D}
2015-10-18 12:59 - 2015-10-18 12:59 - 00000000 ____D C:\Users\Sam\AppData\Local\{C27E931E-93A3-43A2-9EBE-94BAF050BB72}
2015-10-17 16:44 - 2015-10-17 16:44 - 00000000 ____D C:\Users\Sam\AppData\Local\{A806C1BF-AE6A-4127-91FB-A413884BFD94}
2015-10-14 15:56 - 2015-10-14 15:56 - 00000000 ____D C:\Users\Sam\AppData\Local\{4A126CB9-077F-4590-8D67-EAA6E68E8850}
2015-10-12 22:00 - 2015-10-12 22:00 - 00000000 ____D C:\Users\Sam\AppData\Local\{49551154-DDF6-481E-AC49-60AE2C25FEB9}
2015-10-12 09:28 - 2015-10-12 09:28 - 00000000 ____D C:\Users\Sam\AppData\Local\{39669826-DC43-423B-A078-17B1069626D8}
2015-10-09 09:51 - 2015-10-09 09:51 - 00000000 ____D C:\Users\Sam\AppData\Local\{53A69C1E-0AF7-4049-9C70-57FB7E034738}
2015-10-06 16:51 - 2015-10-06 16:51 - 00000000 ____D C:\Users\Sam\AppData\Local\{D59FFE81-4CB4-4A65-831D-6019AA4DD11F}
2015-10-01 20:08 - 2015-10-01 20:08 - 00000000 ____D C:\Users\Sam\AppData\Local\{891C3755-0FFD-4875-A35D-17C9ACBD7A98}
2012-05-24 23:16 - 2012-05-24 23:16 - 1914000 _____ (Adobe Systems Incorporated) C:\ProgramData\flashax10.exe
CustomCLSID: HKU\S-1-5-21-329232522-1630903671-3855414198-1001_Classes\CLSID\{F6BF8414-962C-40FE-90F1-B80A7E72DB9A}\InprocServer32 -> C:\ProgramData\{9A88E103-A20A-4EA5-8636-C73B709A5BF8}\opengl32.dll () <==== ATTENTION
C:\ProgramData\{9A88E103-A20A-4EA5-8636-C73B709A5BF8
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
RemoveProxy:
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe
(https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG)
Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner (http://www.bleepingcomputer.com/download/adwcleaner/) by Xplode onto your desktop.
Title: Re: Repeating Avast alert pop up
Post by: sbtyeo on November 01, 2015, 02:54:13 PM
Hi,

I've just run the fixlist with FRST and here's the log.
It is working as I haven't seen the pop up since.
Will proceed with the AdwCleaner now and let you know when it's done.

Thanks
Sam
Title: Re: Repeating Avast alert pop up
Post by: sbtyeo on November 01, 2015, 03:22:05 PM
Hi Essexboy,

I've done the AdwCleaner. Here's the log.
All seems well. You're brilliant. Thanks a bunch.
Is there anything else to be done?

I lived in Hornchurch for 30 years. Are you in that area?

Regards,
Sam
Title: Re: Repeating Avast alert pop up
Post by: essexboy on November 01, 2015, 03:36:48 PM
Not any more, although I was born in Hornchurch hospital many years ago...  I live in Cornwall now :)

Any further problems ?
Title: Re: Repeating Avast alert pop up
Post by: sbtyeo on November 02, 2015, 11:05:05 AM
Hi,

How nice to know that you were in Hornchurch too. Lucky you, Cornwall is one of the nicest areas of the UK. I'm on the South Coast near Eastbourne. It can't compare with Cornwall but at least it's by the sea. I do go back to Hornchurch to see friends and neighbours as it's not too far away (2 hours by car).

My computer is working well without problems. I think that it's even a little faster booting up.

Could you tell what was the problem? I couldn't understand why if the malware was blocked, and when scans using Avast and Windows Defender were clear why it was repeating the alert pop up.

I'm very grateful for your help. Thanks again.
Sam
Title: Re: Repeating Avast alert pop up
Post by: essexboy on November 02, 2015, 03:54:40 PM
These were the miscreants,  browser hijackers
Quote
SearchScopes: HKLM -> {6A1806CD-94D4-4689-BA73-E35EA1EA9990} URL = hxxp://Vosteran.com/results.php?f=4&q={searchTerms}&a=vst_coinis_14_47_other&cd=2XzuyEtN2Y1L1Qzu0Czzzy0C0D0C0FtA0D0AtCzztC0AzytCtN0D0Tzu0StCtDyDyEtN1L2XzutAtFyCtFtBtFtDtN1L1CzutCyEtBzytDyD1V1StN1L1G1B1V1N2Y1L1Qzu2StDtDyCyDzy0B0F0FtGzzyE0C0FtGtBtDtA0BtGzztC0DzztGtAtA0B0FtC0FtCyDyCyC0D0C2QtN1M1F1B2Z1V1N2Y1L1Qzu2StC0F0B0FtC0A0FtDtG0Azz0CyEtGyE0B0BzztG0B0BzyzztG0EyD0DtD0C0D0BzyyB0F0AtC2Q&cr=15926161&ir=
CustomCLSID: HKU\S-1-5-21-329232522-1630903671-3855414198-1001_Classes\CLSID\{F6BF8414-962C-40FE-90F1-B80A7E72DB9A}\InprocServer32 -> C:\ProgramData\{9A88E103-A20A-4EA5-8636-C73B709A5BF8}\opengl32.dll () <==== ATTENTION
C:\ProgramData\{9A88E103-A20A-4EA5-8636-C73B709A5BF8

Subject to no further problems   :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Remove tools

Download and run Delfix (http://www.bleepingcomputer.com/download/delfix/)
Select the options as shown
(https://dl.dropboxusercontent.com/u/73555776/delfix.JPG)

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent (http://www.foolishit.com/vb6-projects/cryptoprevent/) install this programme to lock down and prevent crypto ransome ware

(https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG)

Malwarebytes (http://www.malwarebytes.org/mbam-download.php)

Update and run weekly to keep your system clean

Unchecky (http://unchecky.com)

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme  ;)

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide  Best security practices  (http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/)Keep safe  :wave:
Title: Re: Repeating Avast alert pop up
Post by: sbtyeo on November 04, 2015, 12:04:27 PM
Hi,
As advised, I have run Delfix, Cryptoprevent, Malwarebytes and Unchecky.
Malwarebytes found some PUP Vosteran (attachment) which I have deleted.

Thank you also for the link to Best Practice to avoid security problems. It was an eye-opener and helpful.

I am very grateful to you that everything is running well with the computer now.

Sincerely,
Sam

Title: Re: Repeating Avast alert pop up
Post by: essexboy on November 04, 2015, 04:08:27 PM
They were orphan registry keys that MBAM found and were of no real consequence