Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on November 03, 2015, 04:19:21 PM
-
I got an email confirmation for ordering the premium version of Mobile Security this morning and I definitely did NOT do this.
I tried to use the web form to submit a ticket and it wouldn't accept the order ID, even though I DID put the info in (tried two different browsers in three different OS) it says "field required" and highlight it in red.
This is the ID I got from the email:
AMS4-60fbf719-dbea-4222-a95b-29935541ad66
And I don't see other ways to contact by chat/phone etc.
None of this inspires confidence in the company. Please contact me.
-
It looks to me that the mail is not from avast but a rogue email created with Advance Mass Sender version 4
Make sure no money is taken from your bank account, credit card and such.
-
My concern is it DID upgrade my Mobile Security to the premium version!!!
If that didn't happen I would think they bought it for themselves or.. I don't get it, someone hacked a freebie for me!?
I didn't see money taken out but.. You can understand my concern that something was changed in my security software when I didn't do it, even if it is to get the premium one!
-
kramyugtaht :
Since this is about avast mobile, you posted in the wrong forum.
Hence why I was thinking ams4 could stand for Advance Mass Sender version 4
Upgrading to premium doesn't happen automatically (or at least it shouldn't)
Someone must tell it to do so.
Check the license status in the tool itself and on https://my.avast.com
What does the info tells you ? (licensed, trial or....)
-
Sorry I was not aware there is a mobile forum.
As I said I did check the app and it shows the green Premium on the upper corner.
I am not able to connect to my Avast account via any of the three methods or register an account. Logging in via Google should work as I am able to do that on the desktop.
Is my copy of Avast compromised?
-
And when I log in to the account on the Desktop it does not list my phone as a secured device.
-
Okay I have uninstalled and reinstalled the free one as I should have and I have been able to connect to my Avast account. It does make me a bit uneasy as you can imagine, I don't know if connecting to the account helps secure things any more. I think I will run a full scan with Malwarebytes..
Just trying to understand the logic of this, if it is a hack of some sort are they trying to show up Avast by switching it to Premium, and did it have something to do with the account not being connected?
I take it that order confirmation ID is not a legitimate one.
EDIT: And no it did not list that license.
-
Hi,
By mistake we sent a confirmation of purchase rather than a notice about the new Avast Mobile Security 5. Sorry about that :)
Don't worry, you were not charged for any order.
-
Thanks for clarifying this moroni.
I already saw multiple posts about this.
Is avast gonna send a mail to these users explaining it was a mistake or let them know in a other way about it ?
-
The correct email was sent few minutes after the first one ;)
-
And you didn't told us...
You are naughty ;D
-
Awesome to see all Premium features for free now :)
My uncle will appreciate it.
-
Uncle Sam ? ;D