Avast WEBforum

Other => General Topics => Topic started by: midnight on November 08, 2015, 09:47:14 PM

Title: AOS Plug In
Post by: midnight on November 08, 2015, 09:47:14 PM

I can't install it on my standard account.  At the bottom of my account page it shows it's not installed but when I click on install it doesn't.

How can I get it to install or can I not install on a standard account

Title: Re: AOS Plug In
Post by: DavidR on November 08, 2015, 10:26:02 PM

You don't mention how you tried to install it ?
It is hard for anyone to make a suggestion if they haven't got details.

What is a standard account ?

Title: Re: AOS Plug In
Post by: midnight on November 08, 2015, 11:08:16 PM

It's a local, limited account.

Title: Re: AOS Plug In
Post by: DavidR on November 08, 2015, 11:26:58 PM

I believe by default avast has restrictions on limited user accounts - though in the Troubleshooting section it only mentions Guest accounts - this has been like that for some time.

If you are trying to do this from the my.avast.com account I don't believe there is an option to install the AOS.

That really should be done from the Control Panel > Programs and Features > avast antivirus - Change > in the window that opens 'Modify' and check that the Browser Protection is enabled. If you can't do this from a local, limited account you may need to do it from a higher windows account one with admin privileges.

Title: Re: AOS Plug In
Post by: polonus on November 08, 2015, 11:37:26 PM

Hi -midnight,

Think you will get the same answer as on the automatic updates question.
Can you install the plug-in/add-on in firefox. Should have come on the toolbar at installing the program.
Be aware there are look-alikes around.
The google chrome one is here: https://chrome.google.com/webstore/detail/avast-online-security/gomekmidlodglbbmalcneegieacbdmki
When you have it in firefox, you should go there to plug-ins and enable it manually,
in a later firefox version Avast AOS add-on will come up with a signed version that firefox runs without ado!
New security precautions firefox browser demands set to make you allow it personally now.

polonus

Title: Re: AOS Plug In
Post by: midnight on November 09, 2015, 03:29:24 AM

Hi polonus,

The plug in only works on my local account administrator account.  I can't find it on my administrator account. My administrator account shows my email address so I won't show it.  Something is messed up somewhere.

I use firefox for my administrator account but it doesn't show (screenshot) at the top of the page.

-midnight

Title: Re: AOS Plug In
Post by: midnight on November 09, 2015, 05:52:28 PM

Up until yesterday I had never heard of a local account administrator.  On this account I can access my pictures, documents, downloads, change different settings, etc., which I can't do on my administrator account.  Doesn't make sense to me.

Title: Re: AOS Plug In
Post by: essexboy on November 09, 2015, 05:54:19 PM

Is this windows 10 ?

Title: Re: AOS Plug In
Post by: midnight on November 09, 2015, 05:56:43 PM

Windows 8.1.

Title: Re: AOS Plug In
Post by: essexboy on November 09, 2015, 05:58:57 PM

http://www.thewindowsclub.com/enable-local-administrator-account-windows-8-1-workgroup-mode

Title: Re: AOS Plug In
Post by: midnight on November 09, 2015, 06:07:06 PM

I've never heard of work group mode and I didn't enable anything.

Title: Re: AOS Plug In
Post by: midnight on November 09, 2015, 07:59:47 PM

@essexboy,

I found it but I didn't go through any of the steps mentioned in your link.  I went to the start menu and typed in workgroup.

Title: Re: AOS Plug In
Post by: midnight on November 09, 2015, 09:54:06 PM

Hi polonus,

I'm on my administrator account and here is what I see when I get on my avast account.......the bottom of the page.  I click on install but it doesn't work

-midnight

Title: Re: AOS Plug In
Post by: midnight on November 10, 2015, 04:41:29 PM

I finally managed to get this installed on my administrator account.