Avast WEBforum
Consumer Products => Avast Cleanup => Topic started by: REDACTED on November 09, 2015, 03:37:43 AM
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A year ago I bought Grimefighter, it would never work on my system. Submitted a ticket for a refund, got all sorts of promises and the run around (for that Grimefighter travesty) until I got sick of dealing with it. Wrote off the thirty bucks, uninstalled Avast completely and switched to another product I am happy with. Yesterday I get an email telling me it's going to auto renew, (Grimefighter, it has a new name now, but I imagine it's just as broken) after I closed out my account with Avast and stopped all auto renewals.
I went to the link from the email and turned off auto renewal for this mess, again. I can't find any way to remove my credit card information, as I will never deal with this company again. If I have to, I guess I can contact my bank and have my number changed, as I have lost all the trust I used to have in Avast.
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Avast cleanup works entirely different from Grimefighter.
Grimefighter was running on Linux, avast cleanup is using windows.
It seems to me you where not entitled to a refund since avast never has made any problem refunding if someone was entitled to it.
If you want your data to be removed completely, you will need to ask through a ticket.
https://support.avast.com/support/tickets/new