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Business Products => Avast Business => Cloud Management Console & Clients => Topic started by: REDACTED on November 11, 2015, 06:55:53 PM

Title: Devices in Danger
Post by: REDACTED on November 11, 2015, 06:55:53 PM

This morning the console is showing tens of users as "Device in Danger".  However, when I go into those devices, I can't see what's wrong with them.  They're communicating, they have the latest definitions, their virus chests are clean.  Why are they in danger?

Title: Re: Devices in Danger
Post by: REDACTED on November 12, 2015, 06:41:23 AM

Hi Jim

Unless the problem has cleared itself already (could be just a temporary funky cloud issue), could you provide product version, signature version etc of a couple of devices? 

I often find the cloud to be buggy and shows odd behavior which goes away the next day...

Title: Re: Devices in Danger
Post by: REDACTED on December 06, 2015, 11:45:10 PM

Feature Request:  What I would like to see is an amber warning for when the software is out of date.  Currently all the PCs go into red "device in danger" when the software is 21 days old.  This is nuts.  3 weeks to test manual deployments (and sorry to say, to allow Avast to correct buggy builds) is too short for some people.  The device is not actually in danger, it is still being fully protected, but you can't see clearly devices that are really at risk. 

Ideas:

• Change to 3 months, not 3 weeks
• or get rid of program age completely; be version number based, or a combination of old version + grace period age
• Set device in danger when it is 2 versions old, and a warning at 1 version old
• Just Use an amber warning instead of a red alert

Title: Re: Devices in Danger
Post by: REDACTED on December 19, 2015, 03:14:20 PM

When turn on my tablet, a warning screen from google pops up and says my LG.pad was hacked and my battery is severely damaged. It tries to send me to the attached site for repairs.  Has anyone else seen this?
http://speedup-android.com/cgbggbtoida2mabgp/ctav1oi/idyb1ifa.php?brd=LG&mod=G%20Pad%207.0&city=Tewksbury&ts=tfx03&var1=bd02b2ca-6058-4252&var2=55d9a482cbe579c90a43bd13&var3=&cs=zauf&voluumdata=vid..0000000a-e645-4959-8000-000000000000__vpid..35ed1000-a5f4-11e5-87d1-19d9a9e37f0c__caid..628f67a5-a024-43a7-a812-4c0cf67c8b12__rt..R__lid..5dbb8aef-705c-4e8e-a4b0-541e592f99e2__oid1..89545b0f-bfee-4195-a7d4-434932a01071__oid2..cb485261-ffe3-4508-b158-84d4a9a429cc__var1..bd02b2ca-6058-4252__var2..55d9a482cbe579c90a43bd13__var4..%5Bgroup%5D__var5..5671221327f333d9763003cf__rd..__aid..__sid..&imp_id=bd02b2ca-6058-4252&app_id=55d9a482cbe579c90a43bd13&android_id=&group=[group]&campaign_id=5671221327f333d9763003cf

Title: Re: Devices in Danger
Post by: Eddy on December 19, 2015, 03:23:10 PM

Ryan,

this forum is for the avast cloud version, not for Android.
If you want help, please post in the correct forum.