Avast WEBforum
Consumer Products => Avast Cleanup => Topic started by: REDACTED on November 13, 2015, 06:10:40 PM
-
grimefighter doesnt seem to working. purchased and optimized but there is no change in performance. Still remains same. Requested refund immediately but no response or avast not even care about the issue. i need action to my issue asap
-
GrimeFighter has been replaced by avast CleanUp.
You need to upgrade avast.
To activate it:
https://www.avast.com/faq.php?article=AVKB225
-
Yes i am on latest only and it do say as Avast cleanup only on the interface so there is no issues with version. Did optimize even now however no luck.
-
Let's see if we can find out what is not working/why it isn't working.
If you wish to do so ofcourse.
What happens if you run avast cleanup ?
Are you getting a error message ? (screenshot please)
What OS/SP do you have ?
Was this is clean installation of the latest avast version ?
How did you install cleanup?
Looking at the ticket number, it seems to me that you submitted it very recently.
At what date did you created the ticket ?
-
Hi
i attached screenshot
I am using windows 7. Yes i downloaded and installed latest avast free and from the avast UI i paid and it added cleanup
Problem is i cannot find any difference even i did all these.
7 days ago i raised ticket.. i still not even get a reply / ack from avast support!!
-
It is only 1.6Mb.
Don't forget that even if Cleanup removes those files, Windows is creating new files.
Some files also can't be deleted if they are in use.
As far as I can tell now, Cleanup is working as it should on your system.
avast is trying to handle tickets within 10 business days (=2 weeks)
-
i dont know what basis you are saying clean up is working... what is the purpose of clean up? finding 1.6 mb of files which will also recreated by windows?? i was expecting cleanup will resolve my pcs poor performance and paid for it, but it actually failed to do so. i dont want to spend time on replying on this thread any more, I just need money back which u guaranteed at the time of purchase. Please process the ticket asap and issue refund
-
I didn't guaranteed anything.
I am not a avast employee.
i dont know what basis you are saying clean up is working
What is making you think it isn't? It is scanning and cleaning up the things it found. That is exactly how it is supposed to work.
A slow system doesn't have to be caused by malware.
It can also be caused by e.g. dust making the hardware too hot.
If you attach the Farbar log files to a post, we can check if there are things loading/running that shouldn't.
-
Do you mean the purpose of clean up is to just clean un necessary files? if yes there are lot of free tools available for that why i should go for avast paid one ?
https://www.avast.com/en-in/cleanup - and see this. it is quoted it will speed up you PC in minutes? By seeing all these only i installed avast cleanup not just remove temp files / unnecessary files
Hope you understand a customer concern instead just defending yourself.
-
and i am not saying you guaranteed. it is by avast which said 30 days money back guarantee.
Let me know how to get the log files ?
-
For the log files, follow these instructions :
https://forum.avast.com/index.php?topic=53253.0
Avast CleanUp is checking for a lot more things than just unneeded files.
But as with all those tools, it can't cleanup/fix/remove what it doesn't detect.
But let's see what the logs show us.
Computers (as with e.g. cars) do need maintenance now and then. ;)
Don't know old the system is, but ever opened it and removed all dust ?
This includes normally also taking out, opening and cleaning the inside of the psu.
-
Very difficult to follow up the instructions for getting log i dont have enough time.. Basically i am looking for money back as the product doesnt satisfy my need. and fyi it is not old system. it is just 4 years old laptop.
-
4 years is old ;)
Dust removal should take place at least once a year.
-
may be :) i use to format my system twice an year.. last formatted an year ago
-
btw i havent got any response to my ticket yet.. You said they normally respond in 10 days.. now it is more than 12 days. Do you know when they will process it.. at-least they should acknowledge right ??
-
Formatting is "software maintenance", removing dust is "hardware maintenance". ;)
As for the ticket, it is counted in business days.
10 business days = 2 weeks.
I will see if I can get someone from avast to have a look at it.
-
You could send Davidek or another admin a private message. Just include your ticket number.