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Consumer Products => Avast Mobile Apps => Avast Backup for Android => Topic started by: REDACTED on November 15, 2015, 07:55:08 PM

Title: Backup disapare at my.avast.com
Post by: REDACTED on November 15, 2015, 07:55:08 PM

Hello
I'm using Avast as antivirus and Backup, when i login my.avast.com i find my gsm connected but the problem is that my backup doesn't exist anymore.
how can i contact avast company to restore my backup at the website to restore it in my device ?

Thank you

Title: Re: Backup disapare at my.avast.com
Post by: Asyn on November 16, 2015, 08:27:31 AM

Submit a ticket: https://support.avast.com/support/tickets/new

Title: Re: Backup disapare at my.avast.com
Post by: Eddy on November 16, 2015, 11:15:46 AM

Already looked at Google drive to see if the backup is there ?

Title: Re: Backup disapare at my.avast.com
Post by: REDACTED on November 18, 2015, 12:53:09 AM

Than you Asyn & Eddy for your answers

@Eddy
I have nothing  at Google drive :(

Title: Re: Backup disapare at my.avast.com
Post by: Asyn on November 18, 2015, 07:23:59 AM

You're welcome.

Title: Re: Backup disapare at my.avast.com
Post by: Eddy on November 18, 2015, 01:45:56 PM

avast is making changes in all kind of places.
main website, blog, my.avast.com etc.
It would not surprise me if that is why the backup doesn't show.

If the backup really was successful created, it should be on one of the avast servers.
Let's hope they find it for you.

Keep us informed if you got a response/news please.