Avast WEBforum
Consumer Products => Avast Cleanup => Topic started by: REDACTED on November 16, 2015, 03:33:19 PM
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I recently installed Avast, and I bought cleanup to go with it because... well, because I am a sucker, and my scan had red items in it if I didn't run cleanup.
So I bought and ran cleanup, and it told me that I had 4 "unnecessary apps" (as well as some "junk files").
Nowhere could I find any reference to what these unwanted apps and files were, there is no link in the relevant Smart Scan screen to get further information. That being the case, I foolishly assumed that Avast must be really sure that those apps & files were useless. And, because I'm a sucker remember, I clicked on the "Resolve" button.
Well, that was a really dumb move. When I later restarted my PC, I found that I could no longer access the Internet, through either wired or wireless networks.
Not only that, but my CPU was running constantly at 100%, in what appeared to be a fight to the death between Avast and "Service Host: Network Services".
Not only that, but I couldn't uninstall Avast.
After wasting half a day trying to fix my PC, I finally managed to get things working by going back to a restore point just before Avast Cleanup completely fscked up my system.
So, two questions:
1: how do I find out what the "unnecessary apps" and "junk files" Cleanup is saving me from are?
2: How do I get a refund for this piece of shit software?
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1]
After running Cleanup (the scanning part), click on details and you can see what it has found.
2]
How to ask for a refund has been mentioned a huge amounts of times already.
Please (re)search before posting/asking.
You need to submit a ticket.
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I cannot see any "details" to click on - I have already tried clicking just about every part of the screen, but none of it actually gives me any more information.
This is what the screen looks like: http://pasteboard.co/2bmdlxPL.png
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Image not found on that link.
Besides there is no need to upload it to a place like that.
Just attach it to your message.
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I tried to attach it to my message, but when I click on the "insert image" button it just puts img tags in the text of my post, but doesn't give me anywhere to upload to.
Here it is again: http://s8.postimg.org/gwbp1lnbp/Capture.png
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Use : Attachments and other options
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The following error or errors occurred while posting this message:
The message body was left empty.
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And what happens if you run CleanUp ?
Are you getting the "details" option ?
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The CleanUp link is just a tooltip that tells you what CleanUp is. The only real option on this screen is either to resolve the issue (i.e. remove the applications) or to skip.
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I'm starting to wonder if you even have CleanUp installed.
Does it show in the menu in the avast UI ?
Look in control panel > software > avast > change
is there a checkmark in front of CleanUp ?
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I certainly hope I've got it installed, otherwise I'm not sure what I paid £17 for just so that I could use this "free trial" software.
I don't have a control panel > software > avast > change
The closest I have is settings > apps & features > avast > uninstall - but although I'm tempted, I don't want to do that quite yet.
I've attached a screenshot from Avast Premier > Settings > Tools which shows that Cleanup is turned on. Is it possible to have it turned on but not installed?
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...it doesn't show in the menu of the avast UI though, although the menu isn't actually a menu, just a button that opens a different toolbar. On that toolbar are "Scan", "Tools", "Passwords" and "Store".
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Hi dansumption,
Please go to Scan --> Scan for Performance Issues. This runs the same scan as the smart scan does concerning Cleanup. The naming is somewhat confusing I agree.
Once the scan is done (should take about 1-2 minutes depending in internet connection) you will see a results screen and under the number of issues found a "details" link. Once clicked, it opens up and shows all the details of the issues found.
Also, we will be adding the same link to the smart scan screen within about 1-2 months.
Hope this helps,
Davidek
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Please let me know if the above helps
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Follow Davidek's lead.
He is from avast.
I don't have a control panel > software > avast > change
Sure you do. Control panel is part of windows.