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Consumer Products => Avast Cleanup => Topic started by: dansumption on November 16, 2015, 03:33:19 PM

Title: What are "unnecessary apps"?
Post by: dansumption on November 16, 2015, 03:33:19 PM
I recently installed Avast, and I bought cleanup to go with it because... well, because I am a sucker, and my scan had red items in it if I didn't run cleanup.

So I bought and ran cleanup, and it told me that I had 4 "unnecessary apps" (as well as some "junk files").

Nowhere could I find any reference to what these unwanted apps and files were, there is no link in the relevant Smart Scan screen to get further information. That being the case, I foolishly assumed that Avast must be really sure that those apps & files were useless. And, because I'm a sucker remember, I clicked on the "Resolve" button.

Well, that was a really dumb move. When I later restarted my PC, I found that I could no longer access the Internet, through either wired or wireless networks.

Not only that, but my CPU was running constantly at 100%, in what appeared to be a fight to the death between Avast and "Service Host: Network Services".

Not only that, but I couldn't uninstall Avast.

After wasting half a day trying to fix my PC, I finally managed to get things working by going back to a restore point just before Avast Cleanup completely fscked up my system.

So, two questions:

1: how do I find out what the "unnecessary apps" and "junk files" Cleanup is saving me from are?

2: How do I get a refund for this piece of shit software?
Title: Re: What are "unnecessary apps"?
Post by: Eddy on November 16, 2015, 04:30:25 PM
1]
After running Cleanup (the scanning part), click on details and you can see what it has found.

2]
How to ask for a refund has been mentioned a huge amounts of times already.
Please (re)search before posting/asking.
You need to submit a ticket.
Title: Re: What are "unnecessary apps"?
Post by: dansumption on November 16, 2015, 04:40:57 PM
I cannot see any "details" to click on - I have already tried clicking just about every part of the screen, but none of it actually gives me any more information.

This is what the screen looks like: http://pasteboard.co/2bmdlxPL.png
Title: Re: What are "unnecessary apps"?
Post by: Eddy on November 16, 2015, 04:53:54 PM
Image not found on that link.
Besides there is no need to upload it to a place like that.
Just attach it to your message.
Title: Re: What are "unnecessary apps"?
Post by: dansumption on November 16, 2015, 04:56:39 PM
I tried to attach it to my message, but when I click on the "insert image" button it just puts img tags in the text of my post, but doesn't give me anywhere to upload to.

Here it is again: http://s8.postimg.org/gwbp1lnbp/Capture.png
Title: Re: What are "unnecessary apps"?
Post by: Eddy on November 16, 2015, 05:20:58 PM
Use : Attachments and other options
Title: Re: What are "unnecessary apps"?
Post by: dansumption on November 16, 2015, 05:29:17 PM
The following error or errors occurred while posting this message:
The message body was left empty.
Title: Re: What are "unnecessary apps"?
Post by: Eddy on November 16, 2015, 05:38:08 PM
And what happens if you run CleanUp ?
Are you getting the "details" option ?
Title: Re: What are "unnecessary apps"?
Post by: dansumption on November 16, 2015, 05:46:34 PM
The CleanUp link is just a tooltip that tells you what CleanUp is. The only real option on this screen is either to resolve the issue (i.e. remove the applications) or to skip.
Title: Re: What are "unnecessary apps"?
Post by: Eddy on November 16, 2015, 05:56:02 PM
I'm starting to wonder if you even have CleanUp installed.
Does it show in the menu in the avast UI ?

Look in control panel > software > avast > change
is there a checkmark in front of CleanUp ?
Title: Re: What are "unnecessary apps"?
Post by: dansumption on November 16, 2015, 08:25:32 PM
I certainly hope I've got it installed, otherwise I'm not sure what I paid £17 for just so that I could use this "free trial" software.

I don't have a control panel > software > avast > change

The closest I have is settings > apps & features > avast > uninstall - but although I'm tempted, I don't want to do that quite yet.

I've attached a screenshot from Avast Premier > Settings > Tools which shows that Cleanup is turned on. Is it possible to have it turned on but not installed?
Title: Re: What are "unnecessary apps"?
Post by: dansumption on November 16, 2015, 08:27:29 PM
...it doesn't show in the menu of the avast UI though, although the menu isn't actually a menu, just a button that opens a different toolbar. On that toolbar are "Scan", "Tools", "Passwords" and "Store".
Title: Re: What are "unnecessary apps"?
Post by: Davidek on November 18, 2015, 09:00:34 AM
Hi dansumption,

Please go to Scan --> Scan for Performance Issues.  This runs the same scan as the smart scan does concerning Cleanup.  The naming is somewhat confusing I agree.

Once the scan is done (should take about 1-2 minutes depending in internet connection) you will see a results screen and under the number of issues found a "details" link.  Once clicked, it opens up and shows all the details of the issues found. 

Also, we will be adding the same link to the smart scan screen within about 1-2 months. 

Hope this helps,

Davidek
Title: Re: What are "unnecessary apps"?
Post by: Davidek on November 18, 2015, 09:04:45 AM
Please let me know if the above helps
Title: Re: What are "unnecessary apps"?
Post by: Eddy on November 18, 2015, 01:20:08 PM
Follow Davidek's lead.
He is from avast.

Quote
I don't have a control panel > software > avast > change
Sure you do. Control panel is part of windows.