Avast WEBforum
Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: REDACTED on November 17, 2015, 08:26:35 AM
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My Avast Secureline is extremely slow when trying to download torrents to the point where there are some of them that will not connect.
I have tried connecting to every other location with absolutely no difference other than being worse.
I have the latest update of Avast, and "nothing" has changed on my end, and this has just suddenly started.
When I shut off the VPN, my speeds are incredible, but when I activate it again it is right back to the same thing.
This is very frustrating since I usually have great speeds with this product.
Halp!
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The problem is with the feeders/seeders.
They (almost always) can't handle encrypted data since they don't have/run a server.
Best solution is not to use torrents.
There is no need for it anyway.
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???...Really? Everything was working fine from before, and now suddenly it's changed?
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Best solution is not to use torrents.
There is no need for it anyway.
I'm going to assume that you are part of the Avast management team. If not it still applies just to a lesser degree I suppose. The OP pays for a service. I assume he earns his money like many of us. He has elected to utilize the service and found an issue while attempting to do so. He presented his problem and asked for a solution. I don't believe that he asked for a judgmental opinion regardless of how veiled it was. Avast understands what part of it's market share is based off of this type of usage. A usage that to my knowledge is not discussed in the EULA. Why? Because ya'all want my money.
In defense of the OP, I think you should keep these unsolicited opinions to yourself.
As to the initial question, I also think that if you are part of the support staff that a little more effort could have been made in answering it effectively.
In the end, I did hear you loud and clear. You don't wish for me to purchase your VPN service. It's seems to be too much trouble for you.
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Hi,
No, I can assure you he isn't part of Avast's management team :-)
Please try to connect via our data center locations in Seattle, NY, Miami, Amsterdam, Frankfurt, or Prague. Those locations are better suited to handle torrent traffic.
Hope this helps,
Davidek
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I'm going to assume that you are part of the Avast management team.
As it is for anybody else, the Avast team members are identified just below their names.
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As Davidek said, I am not part of the avast team.
They can't afford to pay me ;D
Davidek,
it seems that the OP already tried those servers.
I have tried connecting to every other location with absolutely no difference other than being worse.
a1mck,
have you tried just with one torrent client or with multiple ?
It could be the used client is (part of) the problem.
I ran some test today and didn't found any slowdown at all while using Opera.
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Hi Davidek,
I live in Canada, and I'm close to the Seattle data centre, and that has been the one that I've always been connected to. Just recently, it became very, very slow, but only for torrents. I tried every connection that you provided, and they were all slow. Now, I've connected to Salt Lake City, and my speeds are back up to where they should be. I'm at a loss as to why this has happened, and I guess I'll just have to keep trying different locations until I hit upon one that works if it happens again.
Other than that, I'm very happy with the product, and I especially like the simplicity of it.
Hi,
No, I can assure you he isn't part of Avast's management team :-)
Please try to connect via our data center locations in Seattle, NY, Miami, Amsterdam, Frankfurt, or Prague. Those locations are better suited to handle torrent traffic.
Hope this helps,
Davidek
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Hi aimck,
Thanks for posting back with additional info. I will pass this along to our NetOps guys for further checking.
Best regards,
Davidek
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Avast VPN pretty much halts my torrent traffic. additionally, my internet speeds over all are extremely slow. as the other user stated, this is recent. additionally, there are uses for torrents. just thought i'd point that out.
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Hi futurist,
Please try again while connected to one of our data centers in Seattle, NYC, Miami in the US or Amsterdam, Frankfurt, or Prague in Europe.
Could you please let us know if you still face this issue with not working and massive slow down of connection speed?
Thanks,
Davidek
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Hi guys,
I'm new here (this is actually my first post), but I am experiencing the same problem, mainly with the torrent speed, but also with the browsing speed. This has all been goin on for about a week, after I reinstalled Windows and the Avast programs. I had no problem before that.
Trying to locate the problem, I noticed I have two internet connections in "Network and Sharing Center" : my home network, with internet access, and a second one, stated as public (and I can't change it to home or anything else), which has no internet access.
When VPN is not connected, it all works fine through my home network. As soon as i try to connect to vpn, I get the big red X between "multiple networks" and "internet". At first I thought this may be because of my router, but the problem only appears when I connect to the vpn.
So, I'd really appreciate it if anybody could help me out with a solution.
Many thanks!
A.G.
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Hi Hail_ady,
I will pass this info to our Network Operations team. It's also useful to open a Support ticket with your log file. You can get that by going to C: Program Data, Avast Software, Avast, Log. The file is secureline.txt is the one to attach.
If you don't see Program Data, then go to c: select "organize" in top left, then folder and search options, then view, then select "show hidden folders and drives"
Many thanks,
Davidek
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Hi there, thanks for the reply.
Unfortunately I only read your message today, after having gone on a business trip. I'll be back on the 30th, I'll open the ticket then. I hope it's not too late.
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Before submitting a ticket when you get back, test things first.
It can be things have improved by then. ;)
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Hey there, first post as well.
I have been using the VPN service during the last year with almost no problems whatsoever. I renewed the subscription approximately a month ago and things have been running smooth. But for a past week, the torrents just get stuck on "connecting to peers" or they download with speed of 1kb/s. I know about peer/seed ratio etc. It has been happening with all of my torrents. If there are some new "laws" or changes you have to comply to, it would be nice to let us, users, know.
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Okay I am gonna bump this once more. I cannot connect to peers whatsoever when I want to download a torrent. I tried almost every city there is, but no dice. What should I do?
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This is getting serious now. Can't connect to most torrents, When I do, I get speeds of 1-2 kb/s. This has happened after recently renewing my subscription. Very annoying and a waste of money now if not fixed.
PS Avast. Your post verification artwork is almost impossible to read. Took me many goes before I could post.
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I'm having the same issue. No matter what VPN site/ datacenter i connect to the speeds do not exceed 10KB download. This has only been happening for the last 2 weeks. If i remove avast secureline, i am getting upwards of 3MB download.
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Okay I am gonna bump this once more. I cannot connect to peers whatsoever when I want to download a torrent. I tried almost every city there is, but no dice. What should I do?
You could submit a 'support ticket' and explain in detail as I don't see much assistance coming here at this point. The connection issue is apparent and no fix that I'm aware of.
Contact Avast support:
http://support.avast.com (http://support.avast.com) > Scroll down and Submit a Support Ticket
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My VPN seems to be back to normal at the moment. Don't know what anyone else is experiencing. Didn't change anything; it just started working again.
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Please connect to our NYC, Miami, Seattle, Prague, Amsterdam, and Frankfurt locations.
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I'm having the same issue. No matter what VPN site/ datacenter i connect to the speeds do not exceed 10KB download. This has only been happening for the last 2 weeks. If i remove avast secureline, i am getting upwards of 3MB download.
Davidek Quote:"Please connect to our NYC, Miami, Seattle, Prague, Amsterdam, and Frankfurt locations".
Have you tried the direction by Davidek?
Any different/better?
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Simple test with Prague server: dummy file with about 2000 seed declared, without Secureline on it downloads @2xx KiB/s , activating Secureline speed drops to 0,5-2 KiB/s, disconnecting Secureline speed boosts again to 2xx KiB/s. Repeated the sequence 3 times always the same result (numberof connected peers remains the same about 40-50 but the download speed drops to zero with Secureline activated). ???
PS: I set always the torrent encryption as required.
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Same thing happened to me...although I just paid for secure line after the trial and now my speeds down around 1-5kB/s....they were topping 3-4 MB/s.
glad I didn't pay for a year!
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Hi David,
Just curious, do you know if the Melbourne Australia VPN service is currently blocking access to some certain kickass torrent sites?
I ask because 2-3 days ago I was able to connect to them normally, however now, I get a SPDY error in Chrome. When I disconnect and try, it works perfectly.
If you can shed any light on the matter, it would be great.
Best regards,
Chris
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Anyone got an update on this? Anybody getting better connections or found a solution?
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Anyone got an update on this? Anybody getting better connections or found a solution?
Have you submitted a Support Ticket and supplied Secureline logs?
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How do I open a support ticket (typing question on support page just takes me to forum) and find secureline logs? Thanks for help.
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How do I open a support ticket (typing question on support page just takes me to forum) and find secureline logs? Thanks for help.
Contact Avast support:
http://support.avast.com (http://support.avast.com) > Scroll down and Submit a Support Ticket
Secureline Logs>>>>Reply #12 in this Topic
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I just did a couple of quick tests and the issue might be related to the Secure DNS function (in conjuction with the VPN)... when it is active it blocks the peers! Nevertheless still it seems that the VPN is bottlenecking the download speed to 20kB while switching it off make the download speed up to 200kB almost immediately ???
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Im also having trouble. No matter which server I connect to I cannot get more than 5-6mbit and I have a connection of 30mbit. Without the VPN active I run at full speeds. I was considering this VPN service and am currently on a trial, but this doesn't look too good unfortunately. I really like avast, so im a bit dissapointed to say the least.
Lee.
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Im also having trouble. No matter which server I connect to I cannot get more than 5-6mbit and I have a connection of 30mbit. Without the VPN active I run at full speeds. I was considering this VPN service and am currently on a trial, but this doesn't look too good unfortunately. I really like avast, so im a bit dissapointed to say the least.
Lee.
Have you submitted a 'support ticket' with appropriate logs in order to help identify the "Real" issue?
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I am having the same issue, but before I submit a trouble ticket I was wondering if anyone got a resolution to this? I have tried connecting to all the "data centers" and the best I get is about 20kb/s total.
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Hi
Please, which torrent app are you using? Is it uTorrent or another one?
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Hi All,
I just posted in another thread that we did find a bug that is causing this, and that is directly due to your feedback. Sincere apologies for this happening and also for the length of time it took to fix it.
Please try again and post back if the issue persists.
Kind regards,
Davidek
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Just bought the SecureLine service and this bug is still full force for me. I have exactly the same problem mentioned above...
- Have Dell XPS 8700 (12g ram), Win 7
- bought a new hard drive (Seagate)
- reinstalled factory settings from Dell
- installed latest BitLord
---- download test at Pitstop of 15meg/sec
---- ten torrents simultaneously downloading, total of about 1meg/sec
- purchased SecureLine
---- using several different cities, still dropped like a stone to 0 or 1 kps, sometimes leveling off near 20 kps total.
---- yo-yos up and down as I turn off/on Avast SecureLine.
Guess I'll have to open a ticket, but I wanted to add here that the problem isn't gone.
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I think Eddy is a Troll he doesnt give any answers at all . Mostly he just replies with a answer that is to his liking lol
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In order to get a VPN to work you must port forward the port your using in your router and adjust the settings in your torrent client that you are using. I don't know if Avast is using socks5 or http or socks4 for their proxy ? Also the captcha verification on this forum just sucks completely . I have Leukemia and wear glasses and can't make out the captcha unless I request a new one several times and thats done so that they don't have to get a ton of replies. I would expect that we all pay for Avast that they should make things alot better for people who pay to use their software. I buy all my Avast software and expect it to work. The VPN is ok but not as good as NordVpn. I have paid for both and Nordvpn has instructions on how to connect to torrents and streaming. Why doesn't AVAST have tutorials ?