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Consumer Products => Avast Cleanup => Avast Cleanup for Android => Topic started by: REDACTED on November 18, 2015, 10:45:07 AM

Title: Cleanup not working on Nexus 5X
Post by: REDACTED on November 18, 2015, 10:45:07 AM

Avast Cleanup is not cleaning up on my LG Nexus 5X. It reports cache data to clear and when I press the button it goes through the motions of cleaning, but actually no cache is cleared.

Title: Re: Cleanup not working on Nexus 5X
Post by: Eddy on November 18, 2015, 02:32:34 PM

What exact Android version ?
What exact version of CleanUp ?
Is the device rooted ?
Any other security software installed ?

Title: Re: Cleanup not working on Nexus 5X
Post by: REDACTED on November 20, 2015, 10:37:12 AM

Android 6.0 security patch level 1 November 2015.
Avast Cleanup 1.3.1 scanner updated 30 October 2015.
Only Avast security products installed (Battery Saver,Cleanup, Mobile Security).
Not rooted.

Title: Re: Cleanup not working on Nexus 5X
Post by: Eddy on November 20, 2015, 10:51:19 AM

There are some problems known with the latest AMS, but till now I never seen/heard about a problem with Cleaner.

To me it seems avast should have a closer look at this.

Does it happen with the "quick clean" as well as you select the extended clean ?

Title: Re: Cleanup not working on Nexus 5X
Post by: REDACTED on November 20, 2015, 06:11:15 PM

It's the quick clean that's not working - I haven't tried the advanced cleaning

Title: Re: Cleanup not working on Nexus 5X
Post by: Eddy on November 20, 2015, 06:18:47 PM

Try the advanced cleaning and see if it works or not.

Title: Re: Cleanup not working on Nexus 5X
Post by: Štěpán Vaněk on December 09, 2015, 05:52:38 PM

Hi, sorry for late response. Please update to latest version (1.4.3) which brings support for Android 6 which was not present in previous version and it was the cause of problem you described.