Avast WEBforum

Consumer Products => Avast Mobile Apps => Avast Anti-Theft for Android => Topic started by: REDACTED on November 19, 2015, 09:01:15 AM

Title: anti-theft is working and I forgot my pin number
Post by: REDACTED on November 19, 2015, 09:01:15 AM

I use avast mobile application.
My cell phone was not lost or stolen. Suddenly  anti-theft was working and my phone made noise and was locked. Because I forgot my pin number, I had log in my avast account by computer. But I couldn't change my pin number or setting.
I think my cell phone's application is unpaired with my avast account.
what can i do?

Title: Re: anti-theft is working and I forgot my pin number
Post by: Asyn on November 19, 2015, 10:28:00 AM

-> http://www.avast.com/faq.php?article=AVKB127#artTitle (Restore forgotten PIN)

Title: Re: anti-theft is working and I forgot my pin number
Post by: REDACTED on November 20, 2015, 01:38:46 AM

I tried all of them(in your linked page). First, I couldn't access my cell phone because of lock. Second and third, I couldn't change any setting of my mobile avast. If I click save button, at first it says that my forms were successfully saved, but later It says my form contains errors.
I want to use my cell phone...

Title: Re: anti-theft is working and I forgot my pin number
Post by: Asyn on November 20, 2015, 05:29:26 AM

Submit a ticket: https://support.avast.com/support/tickets/new