Avast WEBforum
Business Products => Avast Business => Cloud Management Console & Clients => Topic started by: Jeff.S on November 19, 2015, 06:17:25 PM
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Hi Everyone,
New version 10.3.2508 was released earlier today. If you have issues, use the live chat or support option in the portal and let us know!
Thanks!
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On my two test machines, I've upgraded them to 2508. Both running Windows 10 Pro. Both get an error during restart:
taskhostw.exe
Exception unknown exception (0xc000008) software exception...
The only option is to close the program. A few times the machine then sits at "Restarting..." and never does. Most times it then restarts normally.
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Download and install went fine.
Still this problem exists:
https://forum.avast.com/index.php?topic=166433.msg1185047#msg1185047
Waste of time/bandwidth/data usages in my opinion :
- The update downloads the NG component on systems that don't have harware Virtualization
- As it seems also 64 bits parts are downloaded on 32 bit systems.
- It downloads "updates" like the one mentioned in the MS-kb970158 although they are already installed.
Opening applications is still very slow compared to the 2014 (and prior) version(s).
At first look it seems that it doesn't slow down connections as much as it used to be doing.
I can be wrong, but it looked that also the latest vps was downloaded while I selected update the program.
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New version 10.3.2508 was released earlier today.
Hi Jeff, any changelog available..!?
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I'm also getting the same exception as Jim85.
Started showing on restart/shutdown after upgrading to Windows 10 version 1511 build 10586.
Tried uninstalling, exception was gone, but appeared again on reinstall.
Also see:
http://answers.microsoft.com/en-us/windows/forum/windows_10-power/taskhostwexe/5a435f7a-2371-4257-a3d4-05e94f7250ef (http://answers.microsoft.com/en-us/windows/forum/windows_10-power/taskhostwexe/5a435f7a-2371-4257-a3d4-05e94f7250ef)
http://answers.microsoft.com/en-us/windows/forum/windows_10-power/taskhostwexe-error-when-doing-a-shut-down/3c9787a5-f514-4ad3-8066-f7b202b66c12 (http://answers.microsoft.com/en-us/windows/forum/windows_10-power/taskhostwexe-error-when-doing-a-shut-down/3c9787a5-f514-4ad3-8066-f7b202b66c12)
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I've added two new machines to my network, both running Windows 10 (latest TH2 build 10586), and both having the same issue - restarts and shutdowns crash taskhostw.exe and sometimes hang completely.
I've also received a call from a Windows 8.1 user who just got the new version of Avast, and she had her system hang on Restarting.
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Any update on this? We've held the update until word of the crashing has been resolved
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Hello,
I believe since the update, my emails are not scanning anymore on "spam" or "phishing".
Edit: Avast still mark "spam" or"phishing" mails but don't move it to my junk folder.
*Outlook 2016
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Avast for Business is free, right?
But not free of constant frustration.
I guess it will be years before the rough edges and incompatibilities inherent in converting a stand-alone application to one that is managed from a web console are removed but in the meantime, it just gets "insanerer" by the minute.
Console profile is set to not update the program.
Imagine my surprise today when I find one of our machines telling me Avast needs to restart it!
Further investigation tells me... well, you can read it yourself.
On the only machine I manually upgraded from 10.2.2507, I still get a warning every day that the defs are out of date.
This constant unprofessional nonsense has got to stop!
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Avast for Business is free, right?
There is a free cloud version but also a paid one with additional features.
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Avast for Business is free, right?
But not free of constant frustration.
I guess it will be years before the rough edges and incompatibilities inherent in converting a stand-alone application to one that is managed from a web console are removed but in the meantime, it just gets "insanerer" by the minute.
I feel your pain @Vladimyr, I left Symantec product because it was so buggy for a supposedly mature product. I gave the Avast Business Cloud a shot and have spent probably just as much time administering, but knowing it was new (and free) I was willing to accept teething problems. I really hope it improves after this update. I can't say I've ever found an endpoint product that "just worked" though, so I'm not compelled to change just yet.
Console profile is set to not update the program.
Imagine my surprise today when I find one of our machines telling me Avast needs to restart it!
Further investigation tells me... well, you can read it yourself.
Can you verify after the reboot and waiting for the cloud connection to be established, that the program update settings show as "manual" on the client? If not, I wonder if you have multiple templates that maybe the selected or Parent Settings Template is wrong for particular devices with the symptom (under the device/overview page), or maybe that device isn't really communicating properly at all and hence some of your other issues. I only have the one (default) settings template as I have a very small single site and have not had any machines upgrade on their own.
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Thanks GFM
1/. Checked setting in the program. Definately "Manual" (pic_438.jpg).
2/. Only active template is also set to manual (pic_435.jpg).
However, I quizzed the main user and he admitted to poking around in the UI.
By default, the main UI has a big black button labelled 'UPDATE. He clicked on it and was immediately prompted for the 'Authorization' password (which he does not know).
Not intending to cause any trouble, he immediately clicked 'Cancel', well before the 60 second timer completed.
Skeptical, I tried this on an another machine and surprise, surprise. The same thing happened!
This machine too is now in update limbo. (pic_434.jpg,pic_437.jpg).
Seems the update completes in the background despite the user cancelling its 'Authorization'.
Console profile is set to not update the program.
Imagine my surprise today when I find one of our machines telling me Avast needs to restart it!
Further investigation tells me... well, you can read it yourself.
Can you verify after the reboot and waiting for the cloud connection to be established, that the program update settings show as "manual" on the client? If not, I wonder if you have multiple templates that maybe the selected or Parent Settings Template is wrong for particular devices with the symptom (under the device/overview page), or maybe that device isn't really communicating properly at all and hence some of your other issues. I only have the one (default) settings template as I have a very small single site and have not had any machines upgrade on their own.
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Hi Everyone,
IF you are still having issues, please use the support or live chat option in the portal so we can get a ticket started.
Thanks!
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However, I quizzed the main user and he admitted to poking around in the UI.
By default, the main UI has a big black button labelled 'UPDATE. He clicked on it and was immediately prompted for the 'Authorization' password (which he does not know).
Not intending to cause any trouble, he immediately clicked 'Cancel', well before the 60 second timer completed.
Skeptical, I tried this on an another machine and surprise, surprise. The same thing happened!
This machine too is now in update limbo. (pic_434.jpg,pic_437.jpg).
Seems the update completes in the background despite the user cancelling its 'Authorization'.
Nice diagnostics @Vladimyr ! Like I always say, never trust the word of an end-user :) Definitely log that with Avast support, looks like you might have stumbled on a bug.
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Ticket submitted. Looking forward to finding out if it's reproducible.
Hi Everyone,
IF you are still having issues, please use the support or live chat option in the portal so we can get a ticket started.
Thanks!
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I've to disable its "internet module" to load any page in one of my systems:
Windows 10 - 8.1 - 7 => internet module on = works flawlessly; ;D
Windows Vista Business => internet module on = no way!!! :o
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Sent a message to the chat support but to make things known here, since updating to 10.3.2508 our office 2013 programs (outlook/word/excel/etc...) all crash when trying to open. Error code 0xc0000005.
Hoping for a fix soon, I have had to disable automatic updates to prevent this spreading to the rest of our company.
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@WALLONN7
If you mean WebShield, double check you have the latest Network Interface drivers available for your system. My problems were fixed by that, and if the problem happens for Vista it's probably the drivers you have currently are a bit old.
@Alex412
Those sorts of crashes are often caused by out-of-date video drivers. Have a look and see if you have the latest. Its not uncommon for a Microsoft Update patch to cause this too which might have installed in the same reboot as the Avast update, might be worth checking this avenue as well. I believe KB3097877 recently had some problems with some Office apps, and confirm you have the latest Office service pack.
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@WALLONN7
If you mean WebShield, double check you have the latest Network Interface drivers available for your system. My problems were fixed by that, and if the problem happens for Vista it's probably the drivers you have currently are a bit old.
Thanks, but...
I'm obsessed with keeping everything up to date!! So we're not talking about an outdated system. ;)
Additional information:
* wired connection = Realtek chipset = 10613 driver => webshield on = connected but pages won't load;
* wireless connection = Linksys AE2500 = 5.100.243.6 driver => webshield on = connected but pages won't load.
* note: they do not work at the same time. One of them is always disabled.
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On my two test machines, I've upgraded them to 2508. Both running Windows 10 Pro. Both get an error during restart:
taskhostw.exe
Exception unknown exception (0xc000008) software exception...
The only option is to close the program. A few times the machine then sits at "Restarting..." and never does. Most times it then restarts normally.
I have the exact same issue on a windows 10 Pro machine, on shutdown the error, and one without the error, the machine just sat there "restarting"
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>:( Adding my thread I posted on MS forums.
"Hello ClarkConsultants.net,
A thread that you are following on Microsoft Community has received a reply from Carminus.
Title: taskhostw.exe error when doing a shut down?
Reply:
The problem on my end was with Avast. Uninstall it and the message will go away. Reinstall it and it comes back. Sadly, Avast is not longer what it once was.
https://forum.avast.com/index.php?topic=179357.0
Read this reply on Microsoft Community. "
AVAST NEEDS TO ADDRESS THIS ISSUE ASAP
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Hi Everyone,
We are investigating the taskhostw and office issues, if you are having this issue use the live chat or support option to create a ticket as we may need to collect some logs. I think the issues have been identified, but we want to get tickets created so taht we can see the severity of these issues.
Thanks!
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Just to let you know that I have the same issue on 2 of my home PC's, Taskhostw.exe pops up every time I attempt to shutdown.
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I am also having this task host issue. If I uninstall Avast!, the error does not display on shutdown. If I re-install Avast, the error comes back.
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The taskhostw.exe error prompt on shutdown is still evident on the November release of Windows 10 Pro, which I have just clean installed on a new laptop to test. I even tried disabling Windows Defender prior to install to no avail.
There is a second more serious bug with the latest Avast for Business that affects 'Click to Run' Office 365 2013 and 2016 installs and causes the applications to error when run, and even sometimes interferes with the 'Mail' app in control panel causing it to not load at all. We have witnessed this error on Windows 7 and Windows 10 PCs with 2013 and 2016 click to run versions both affected.
When Avast is removed, all the issues and errors disappear.
We have not seen any issues with Avast for Business and versions of Office installed from local media.
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I also got this Problem on one of my machines, the other ones are working fine! Both running latest Windows 10 with all updates applied. Is disabled hardware virtualization causing this issue, i think it is only disabled on the machine having problems (taskhostw.exe error on shutdown)
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We are finding that the taskhostw.exe error on shutdown occurs only on PCs that have been clean installed with the latest November update to Windows 10, and then have the Avast for Business suite installed fresh. If Avast was already on a machine running an older version of Windows which is then updated to the November release, the taskhostw.exe error does not show up.
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Good morning,
We have the same Office error Error code 0xc0000005 in all our computers that works with Windows 7. Opposite, the computers that we have updated to W10 don't has problems.
The problems appears after update Avast to the versión 10.3.2508 and, for the moment, we don't have discovered the reason.
Please, have you any news?. Fot the moment I has needed to unintall Avast in the W7 computers ???
Thanks in advance for your help for to solve as soon as possible.
Sent a message to the chat support but to make things known here, since updating to 10.3.2508 our office 2013 programs (outlook/word/excel/etc...) all crash when trying to open. Error code 0xc0000005.
Hoping for a fix soon, I have had to disable automatic updates to prevent this spreading to the rest of our company.
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I'm not really able to contribute, but reading this thread it seems Error code 0xc0000005 has common product: Office 365. Nobody seems to have reported Office desktop (full version) as a problem?
I wonder has anyone tried some exclusions on the Office binaries, or turning off individual Avast features to see if there is a behavioral change? Leaving an Avast feature off might be better than completely removing it until the real cause is determined. Office 365 uses a lot of internet, maybe the Avast Web filter is playing havoc.
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I am currently running the November release of Windows 10 and Office 365 2016. I had the Office errors and managed to resolve them by taking ownership of the Office folders in file explorer, but this doesn't always seem to work so it may have been coincidental. When working with many users in a busy office, it is simpler to just remove Avast for now until they resolve the conflicts and errors.
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@WALLONN7
If you mean WebShield, double check you have the latest Network Interface drivers available for your system. My problems were fixed by that, and if the problem happens for Vista it's probably the drivers you have currently are a bit old.
Thanks, but...
I'm obsessed with keeping everything up to date!! So we're not talking about an outdated system. ;)
Additional information:
* wired connection = Realtek chipset = 10613 driver => webshield on = connected but pages won't load;
* wireless connection = Linksys AE2500 = 5.100.243.6 driver => webshield on = connected but pages won't load.
* note: they do not work at the same time. One of them is always disabled.
One more ridiculous behavior: it does not even update itself with webshield on!!! :o
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I'm not really able to contribute, but reading this thread it seems Error code 0xc0000005 has common product: Office 365. Nobody seems to have reported Office desktop (full version) as a problem?
I wonder has anyone tried some exclusions on the Office binaries, or turning off individual Avast features to see if there is a behavioral change? Leaving an Avast feature off might be better than completely removing it until the real cause is determined. Office 365 uses a lot of internet, maybe the Avast Web filter is playing havoc.
I have tried disabling/removing/excluding every avast option I can possibly think of and the ONLY fix thus far to get office to launch without the error is to remove avast completely. Office 365 account using the 2013 desktop suite.
Windows updates/ALL computer drivers/etc.. are all up to date also.
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On my two test machines, I've upgraded them to 2508. Both running Windows 10 Pro. Both get an error during restart:
taskhostw.exe
Exception unknown exception (0xc000008) software exception...
The only option is to close the program. A few times the machine then sits at "Restarting..." and never does. Most times it then restarts normally.
I have the exact same issue on a windows 10 Pro machine, on shutdown the error, and one without the error, the machine just sat there "restarting"
Also having this same issue. Just updated one of my PC's from Windows 7 Pro to Windows 10 Pro and started receiving this same ERROR after installed Avast Business. Where do we stand on this?
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Hi Guys,
Just an update, It looks the issues have been identified and we are working on a fix for the office issue and hope to have it out ASAP ( we are shooting for this week but don't hunt me down if it doesn't happen :)
Also, is anyone seeing the ofice issues on a non 64bit device?
The taskhostw error probably won't see a fix until the first of the year, will post more info as it becomes available.
Thanks!
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Hi Guys,
Just an update, It looks the issues have been identified and we are working on a fix for the office issue and hope to have it out ASAP ( we are shooting for this week but don't hunt me down if it doesn't happen :)
Also, is anyone seeing the ofice issues on a non 64bit device?
The taskhostw error probably won't see a fix until the first of the year, will post more info as it becomes available.
Thanks!
Fine... But how about what I'd reported?!...
@WALLONN7
If you mean WebShield, double check you have the latest Network Interface drivers available for your system. My problems were fixed by that, and if the problem happens for Vista it's probably the drivers you have currently are a bit old.
Thanks, but...
I'm obsessed with keeping everything up to date!! So we're not talking about an outdated system. ;)
Additional information:
* wired connection = Realtek chipset = 10613 driver => webshield on = connected but pages won't load;
* wireless connection = Linksys AE2500 = 5.100.243.6 driver => webshield on = connected but pages won't load.
* note: they do not work at the same time. One of them is always disabled.
One more ridiculous behavior: it does not even update itself with webshield on!!! :o
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Just throwing this in here...
taskhostw.exe
Exception unknown exception (0xc000008) software exception...
I get this on shutdown on every Windows 10 system (all x64), regardless of whether Office is installed or not. These systems are fresh installs of Windows 10 (with Nov Update), then updated.
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First of all: Thanks a lot, GFM, for all your help!!! ;D
You're welcome, I will help where I can, I'm only sorry that forums isn't the speediest way to do things :-[
1º - made an Windows Vista backup image;
2º - install Windows 7 in the same machine, update it: tried both 10.2.2505 and 10.3.2508... NO problem!!! Web was mine!!! :D
3º - use Vista image to restore;
4º - 10.3.2508... lost web again... :-X
5º - 10.2.2505... surprise: Webshield ON and web was mine again!!! :D
Would you be willing to try a fresh Vista install for testing, with no 3rd-party driver installs? Really all you've shown here is that your Vista backup image doesn't work with the newest Avast. Also the make/model of machine could be of use.
Who's the bad guy?!... ::)
Inconclusive; you haven't changed my mind yet that old drivers or old 3rd party applications aren't to blame :) Yes, its easy to blame Avast versions, but it could be something else on your machine image that is badly behaved and conflicting, and fixing that resolves the root cause. My experience as I documented in my other forum post is evidence of that.
May we ask, are you using Vista for a particular reason? Your other machines are Windows 7 or better. Seems like an odd one out, and Vista is.... well.... notoriously "difficult".
I've always been satisfied with Windows Vista since the first time I had contact with this operating system. I never had the problems that many shouted over the years. For the rest, if I paid for it, it is expected that I make use of the product, is not it ?!
Fine, I'll do a fresh install ( just an up to date Vista, nothing else )... but I must say: results won't change. Why?! Simple:
Conclusion: 10.3.2508 + Vista = :'(
10.2.2505 + Vista = ;D
I'll be back as soon as possible!!!
And... As I said earlier: results did not change...
Something between 10.2.2505 and 10.3.2508 has changed and "create" the problem...
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Just throwing this in here...
taskhostw.exe
Exception unknown exception (0xc000008) software exception...
I get this on shutdown on every Windows 10 system (all x64), regardless of whether Office is installed or not. These systems are fresh installs of Windows 10 (with Nov Update), then updated.
I have the same problem
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Hi Everyone,
The taskhostw issue has been identified but I think we are looking at a January release to get the fix implemented. I will update if more info is available.
Thanks!
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Hi Everyone,
The taskhostw issue has been identified but I think we are looking at a January release to get the fix implemented. I will update if more info is available.
Thanks!
Hi Jeff, any news on the release date of this fix?
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Getting an issue where on my Windows 7 SP1 64-bit machines chkdsk (autochk) stopped working, it gives an error where it notifies you that recently installed software prevents you from checking the disk. Uninstalling avast restores my ability to use check disk.
Exact error : Autochk cannot run due to an error caused by a recently installed software package.
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whats going on? still waiting for the fix :-[
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I am having the same problem when I turn some (not all) of my computers off.
Is there any update on this, or has anyone figured a solution (even if temp)
Thanks
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Hi Jeff, we have a large number of PCs now with this taskhostw.exe error on shutdown. Any idea when the fix might be released?
Hi Everyone,
The taskhostw issue has been identified but I think we are looking at a January release to get the fix implemented. I will update if more info is available.
Thanks!
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I chatted with a support agent called Jeff this morning who said the following regarding when the fix is due out:
"Jeff: HI, the last word we had was this month if there's no issues with the fix found."
"Jeff: I had an email this morning that said they are gettin ready to release it, but didn't have an exact date, it may happen today."
So the fix is imminent, depending on them not spotting any other bugs. Not sure I'd put much faith in 'today' as software release dates slip all the time, but still, it should be pretty soon now.
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Getting an issue where on my Windows 7 SP1 64-bit machines chkdsk (autochk) stopped working, it gives an error where it notifies you that recently installed software prevents you from checking the disk. Uninstalling avast restores my ability to use check disk.
Exact error : Autochk cannot run due to an error caused by a recently installed software package.
I came across chkntfs the other day (didn't know it existed). Apparently people have used it for Windows having this problem and not necessarily tied to Avast. I think they boot into a recovery environment command prompt and run the tool, reboot and then run a chkdsk /f normally to verify the filesystem is clean. Take a look and see if it helps you. https://support.microsoft.com/en-us/kb/160963 (https://support.microsoft.com/en-us/kb/160963)
I can't tell you why it might only be happening every time you install Avast though, sorry.
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I chatted with a support agent called Jeff this morning who said the following regarding when the fix is due out:
"Jeff: HI, the last word we had was this month if there's no issues with the fix found."
"Jeff: I had an email this morning that said they are gettin ready to release it, but didn't have an exact date, it may happen today."
So the fix is imminent, depending on them not spotting any other bugs. Not sure I'd put much faith in 'today' as software release dates slip all the time, but still, it should be pretty soon now.
So, another week passed and there's still no update. Hope they fix this soon because it gets quiet annoying!
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10.4.2509 has been released ;)