Avast WEBforum

Consumer Products => Avast Mac Security => Topic started by: REDACTED on December 02, 2015, 09:15:32 AM

Title: Secureline VPN keeps disconnecting
Post by: REDACTED on December 02, 2015, 09:15:32 AM

I'm testing it right now as a trial before I buy and I don't get disconnected constantly but a few times a day.

Title: Re: Secureline VPN keeps disconnecting
Post by: krahulik on December 04, 2015, 03:11:08 PM

Hello,
  the current version of SecureLine disconnects when a computer falls a sleep. This should be fixed in a next release.

If this is not the case, would you please generate a support package (application's help menu -> Avast Technical Support -> Generate a support package) when the disconnect happens and either attach it here, or contact our support? Could you also please tell us, how are you connected to the internet and in which country?

Thank you in advance,
  Martin