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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on December 06, 2015, 11:00:30 AM

Title: The time has come
Post by: REDACTED on December 06, 2015, 11:00:30 AM

Having fallen asleep on my KB while trawling the forum for the answer I need, I;ve decided tp stop looking for something that doesn.t seem to be there. However, I still find myself needing to make changes to my setup, all without remembering the MASTER password.
There doesnt appear to be a forgot/reset password link, anywhere on the sign in.
Avast Free 2014 9 0 2021. It's also preventing ather programs from updating citing the ubiquitous Win32-evo gen SUSP.  NUTSHELL: HOW DO I RESET MASTER PASSWORD?

         Many Thanks.

Title: Re: The time has come
Post by: Asyn on December 06, 2015, 11:05:47 AM

1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

Title: Re: The time has come
Post by: REDACTED on April 05, 2016, 05:07:55 AM

Sometimes it's not possible to uninstall Avast the standard way - using the ADD/REMOVE PROGRAMS in control panel. In this case, you can use our uninstallation utility avastclear.

    Download avastclear.exe on your desktop - DONE
    Start Windows in Safe Mode - HOW do I do this?
    Open (execute) the uninstall utility
    If you installed Avast in a different folder than the default, browse for it. (Note: Be careful! The content of any folder you choose will be deleted!) - I've upgraded to WINDOWS 10.  I have no idea where any programs are installed.  Windows 10 is Greek to me. I do not understand why they messed it up so badly.
     Click REMOVE
Restart your computer

Title: Re: The time has come
Post by: Asyn on April 05, 2016, 07:13:36 AM

Quote from: Kathi H Robinson on April 05, 2016, 05:07:55 AM

    Start Windows in Safe Mode - HOW do I do this?

Just start the tool, it'll do it for you.