Avast WEBforum
Consumer Products => Avast Cleanup => Topic started by: timmy.kinnunen on December 16, 2015, 09:08:34 PM
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Hey i wanna remove my autorenewal but i cant find my order number. where i can recover it ?
Or can staff remove it for me. i made ticket over week ago and no one answered ever #58022
Thanks in advance
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Hi timmy
When did you submit the ticket?
The process can take 7-10 "Business" days to complete. Adding to existing ticket or creating a new one only puts you at the back again.
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The order number is in the email you received af the purchase.
If it was handled by Digital River and you used a credit card there is no order number needed.
https://www.avast.com/faq.php?article=AVKB126
For Nexway there is no order number needed at all.
https://www.avast.com/faq.php?article=AVKB136
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The order number is in the email you received af the purchase.
If it was handled by Digital River and you used a credit card there is no order number needed.
https://www.avast.com/faq.php?article=AVKB126
For Nexway there is no order number needed at all.
https://www.avast.com/faq.php?article=AVKB136
Its over a year when i got my licences. i cant find the numbers in my email anymore since avast cleans my mailbox time to time.
Allso i cant seem to find place where to put my card number.
I got digital river
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Looks to me it is very clear where you put the last 5 numbers of your card to login.