Avast WEBforum

Consumer Products => Avast Mac Security => Topic started by: REDACTED on December 19, 2015, 04:14:58 PM

Title: Shields Disabled, Yet Shouldn't Be
Post by: REDACTED on December 19, 2015, 04:14:58 PM

In preferences I have the shields ENABLED, yet when I click on Status it says NOT PROTECTED, and that Web Shield & Mail Shield are "non-functional components"!  Why is this happening, and what can I do about it?

I'm using Avast Mac Security 2015  Version 11.5

Title: Re: Shields Disabled, Yet Shouldn't Be
Post by: tumic on December 21, 2015, 11:40:32 AM

There will for sure be more info in the system log file (/var/log/system.log). Can you please
post the relevant parts here? Or best, send me a support package that you create from the
Avast application (Help->Avast Technical support->Generate support package).

Title: Re: Shields Disabled, Yet Shouldn't Be
Post by: REDACTED on December 26, 2015, 06:33:29 PM

Thanks Tumic, but it's working now. I just manually disabled them, then enabled them again, and now they are.