Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on December 21, 2015, 06:24:32 PM

Title: Cannot finish running Avast CleanUp
Post by: REDACTED on December 21, 2015, 06:24:32 PM

Hi guys,

I have a problem when trying to run my Avast Cleanup.
When I run it (Scan - Scan for performance issues) it shows that my computer has 34 issues. Here I cannot do anything else. If I want to show details option, it disappears very fast, so I cannot see anything. The 34 issues CleanUp screen appears again. If I try Optimize my PC option it appears, very fast too, another time the 34 issues CleanUp screen. I cannot go ahead.

I checked if I have a license and I saw that a Subscription Status for Avast Cleanup is Valid until September 2016.
My Avast version is Avast Premier (also with license) 11.1.2245. I run it on Windows 7 32 bits.

Could you please help me? Thanks!!

Title: Re: Cannot finish running Avast CleanUp
Post by: schmidthouse on December 21, 2015, 06:40:35 PM

Hello
You could try a 'Repair' of your Avast installation:https://www.avast.com/faq.php?article=AVKB204 (https://www.avast.com/faq.php?article=AVKB204)

If that does not resolve your issue and no other suggestion/info is offered I suggest contacting Avast Support and submit a 'support ticket' explaining your issue in detail

Contact Avast support:
 http://support.avast.com (http://support.avast.com) > Scroll down and Submit a Support Ticket

Title: Re: Cannot finish running Avast CleanUp
Post by: REDACTED on December 22, 2015, 05:24:24 PM

Hi schmidthouse,

I tried what you said about 'Repair' option and it worked.

Thank you so much for your support!

Title: Re: Cannot finish running Avast CleanUp
Post by: schmidthouse on December 22, 2015, 06:00:34 PM

You're welcome.  :)