Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: REDACTED on December 22, 2015, 10:22:18 AM

Title: Need a refund on Avast Cleanup
Post by: REDACTED on December 22, 2015, 10:22:18 AM

I bought a product a few days ago through the antivirus, and I'd like a refund. However, I have deleted the email that held my order number, making me incapable of raising a ticket. Because of this I'm asking for help here, as Customer service over the phone will undoubtedly be like talking to a brick wall.

Title: Re: Need a refund on Avast Cleanup
Post by: Asyn on December 22, 2015, 10:23:36 AM

Submit a ticket: https://support.avast.com/support/tickets/new

Title: Re: Need a refund on Avast Cleanup
Post by: REDACTED on December 22, 2015, 10:29:40 AM

I can't submit one. I have to have the order ID or it doesn't let it go through.

Title: Re: Need a refund on Avast Cleanup
Post by: Asyn on December 22, 2015, 10:34:12 AM

Enter N/A or --- or 000 or similar.

Title: Re: Need a refund on Avast Cleanup
Post by: REDACTED on December 22, 2015, 10:55:26 AM

It seems it will only accept a valid Order ID.

Title: Re: Need a refund on Avast Cleanup
Post by: Asyn on December 22, 2015, 10:57:54 AM

Quote from: Vergathos on December 22, 2015, 10:55:26 AM

It seems it will only accept a valid Order ID.

Try it here: https://support.avast.com/support/tickets/new?form=3

Title: Re: Need a refund on Avast Cleanup
Post by: REDACTED on December 22, 2015, 11:21:17 AM

Thank you both for the help.

Title: Re: Need a refund on Avast Cleanup
Post by: Asyn on December 22, 2015, 11:23:37 AM

You're welcome.