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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on December 22, 2015, 05:19:11 PM

Title: Avast 2015 DeepScreen keeps hanging when my game is updated by Steam
Post by: REDACTED on December 22, 2015, 05:19:11 PM

Hello,

I'm a developer from Stygian Software and I have the following problem. Whenever our game is patched by Steam client, the next time the customer launches the game it will show no window, but will appear in task manager from which it cannot be removed until restart. Given enough time, the Steam client itself will crash.

We identified that this is happening due to DeepScreen, since when it's disabled everything works find. Also updating to Avast 2016 solves the problem (even with DeepScreen activated in that version).

Here is the thread with customers complaining: http://steamcommunity.com/app/250520/discussions/0/494632768625662706/
I was also able to reproduce this problem myself.

I'd appreciate any help on mitigating this issue.

Regards,
Styg

Title: Re: Avast 2015 DeepScreen keeps hanging when my game is updated by Steam
Post by: Gopher John on December 22, 2015, 07:01:53 PM

Suggest to your customers to update to Avast 2016 as it's fixed in that version.  Any machine that can run Avast 2015 can definitely run Avast 2016.

Title: Re: Avast 2015 DeepScreen keeps hanging when my game is updated by Steam
Post by: Eddy on December 22, 2015, 07:13:57 PM

Quote

I'd appreciate any help on mitigating this issue.

Why asking for help if you already know the solution ?