Avast WEBforum

Consumer Products => Avast Cleanup => Topic started by: Tacobandit on December 26, 2015, 04:59:50 AM

Title: Avast charged me (auto-renewed my subscription) of Grime Fighter w/o permission
Post by: Tacobandit on December 26, 2015, 04:59:50 AM
So I got an email saying that Grime Fighter would renew in 30 days, about 30 days ago. I didn't want a new subscription, so I followed the link (avast.com/find-order), entered the given order ID and password, and manually cancelled the subscription.

Despite this, it still renewed my subscription.

I want a refund. The order number that I cancelled was 15794792642. For whatever reason, whenever the email kept sending me notices that it would auto-renew after 15 days (despite me cancelling it upon seeing the 30 day notice) it gave me a new order number and a new password each time. The email telling me that it was renewed successfully had an order number, but no password.

I don't know what's going on, but it's annoying.
Title: Re: Avast charged me (auto-renewed my subscription) of Grime Fighter w/o permission
Post by: Asyn on December 26, 2015, 06:48:28 AM
Submit a ticket: https://support.avast.com/support/tickets/new
Title: Re: Avast charged me (auto-renewed my subscription) of Grime Fighter w/o permission
Post by: Tacobandit on January 07, 2016, 01:56:26 AM
It's been 12 days with no reply. Is there some sort of holdup on support? Should I make a new ticket?
Title: Re: Avast charged me (auto-renewed my subscription) of Grime Fighter w/o permission
Post by: schmidthouse on January 07, 2016, 03:22:33 AM
It's been 12 days with no reply. Is there some sort of holdup on support? Should I make a new ticket?

The process can take 7-10 (BUSINESS) days and given most companies run skeleton staffing during the Holiday Season.
Having said that, you could post your Ticket # here in this Topic. :)

A new ticket or amending one, will only put you to the back of the line. First in, First out system.
Title: Re: Avast charged me (auto-renewed my subscription) of Grime Fighter w/o permission
Post by: Eddy on January 07, 2016, 03:24:32 AM
You need to count in business days as avast is trying to handle all tickets within 10 business day.
There was a weekend and old-/new year celebration.
Title: Re: Avast charged me (auto-renewed my subscription) of Grime Fighter w/o permission
Post by: Tacobandit on January 18, 2016, 09:50:55 PM
It's been 24 days. This is starting to get ridiculous.
Title: Re: Avast charged me (auto-renewed my subscription) of Grime Fighter w/o permission
Post by: Eddy on January 18, 2016, 09:54:56 PM
A good start would be mentioning your ticket ID here.
Title: Re: Avast charged me (auto-renewed my subscription) of Grime Fighter w/o permission
Post by: Tacobandit on January 19, 2016, 04:58:35 PM
Ticket ID: 109829
Title: Re: Avast charged me (auto-renewed my subscription) of Grime Fighter w/o permission
Post by: Eddy on January 19, 2016, 09:42:14 PM
I've tried to get attention to your ticket from avast.
It is night here so have a bit of patience.
Normally within 1 or 2 days you will get a reaction, either here on this webboard or per mail.
Title: Re: Avast charged me (auto-renewed my subscription) of Grime Fighter w/o permission
Post by: moroni on January 20, 2016, 09:20:05 AM
So I got an email saying that Grime Fighter would renew in 30 days, about 30 days ago. I didn't want a new subscription, so I followed the link (avast.com/find-order), entered the given order ID and password, and manually cancelled the subscription.

Despite this, it still renewed my subscription.

I want a refund. The order number that I cancelled was 15794792642. For whatever reason, whenever the email kept sending me notices that it would auto-renew after 15 days (despite me cancelling it upon seeing the 30 day notice) it gave me a new order number and a new password each time. The email telling me that it was renewed successfully had an order number, but no password.

I don't know what's going on, but it's annoying.

Hi,

If you cancelled the Auto-renewal of the order XXXXX, and then got another reminder about the order YYYYY, it means that you have(had) two subscriptions.

I'll check your ticket later today :)
Title: Re: Avast charged me (auto-renewed my subscription) of Grime Fighter w/o permission
Post by: Tacobandit on January 24, 2016, 03:39:51 PM
I finally resolved the issue and received a refund, I'm not sure where the second purchase came from, but it's fixed now (hopefully).
Title: Re: Avast charged me (auto-renewed my subscription) of Grime Fighter w/o permission
Post by: Brandon Devers on January 25, 2016, 08:28:09 PM
Good to see that you got your money back.
Title: Re: Avast charged me (auto-renewed my subscription) of Grime Fighter w/o permission
Post by: dw002a2267 on March 26, 2016, 05:20:08 PM
I don't understand why i been sent an e-mail with a renwel for clean up when i don't have clean on my PC and never had.
Dave
Title: Re: Avast charged me (auto-renewed my subscription) of Grime Fighter w/o permission
Post by: Asyn on March 26, 2016, 05:21:56 PM
I don't understand why i been sent an e-mail with a renwel for clean up when i don't have clean on my PC and never had.
Dave
Contact support: https://support.avast.com/support/tickets/new
Title: Re: Avast charged me (auto-renewed my subscription) of Grime Fighter w/o permission
Post by: Eddy on March 26, 2016, 05:28:06 PM
Did you had GrimeFighter ?