Avast WEBforum

Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: REDACTED on December 30, 2015, 02:08:26 AM

Title: Secureline VPN - Refund request.
Post by: REDACTED on December 30, 2015, 02:08:26 AM
I was told to post in the correct forum, so here I am. I'd like to request a refund for this license. Again I restart my computer and am disconnected from the service. Completely unhappy with this Avast tool and have no use for it. I have now signed up with PIA.

Original thread: https://forum.avast.com/index.php?topic=180979.0
Title: Re: Secureline VPN - Refund request.
Post by: Eddy on December 30, 2015, 02:21:07 AM
For refund requests you need to submit a ticket to avast.
https://support.avast.com
Title: Re: Secureline VPN - Refund request.
Post by: REDACTED on December 30, 2015, 04:31:41 PM
What if the ticket is never answered?  I submitted a refund request 20 days ago for a different issue and have not had a response.

Not exactly stellar customer service.
Title: Re: Secureline VPN - Refund request.
Post by: Eddy on December 30, 2015, 04:48:01 PM
Please mention the ticket number here.

Keep in mind that it is a holiday season.
This mean it can take a little longer before a ticket is handled.
Title: Re: Secureline VPN - scam
Post by: REDACTED on January 01, 2016, 08:20:00 PM
what is this, I sign up for secrueline vpn, pay my money then it will not work 'technical issue', money back time, if I do not get it I will cancel my avast subscriptions and never use again, hate being scammed
Title: Re: Secureline VPN - Refund request.
Post by: Eddy on January 01, 2016, 08:33:32 PM
It is not scam.
And if you want a refund, you need to submit a ticket as already has been told.

You also want your money back on a car when it gets a flat tire?
Nothing is perfect and there always can be a problem. ;)
Title: Re: Secureline VPN - scam
Post by: schmidthouse on January 01, 2016, 08:58:05 PM
what is this, I sign up for secrueline vpn, pay my money then it will not work 'technical issue', money back time, if I do not get it I will cancel my avast subscriptions and never use again, hate being scammed

Hi
Make sure you have tried other Server Locations, see if any of them connect
Having said that, If your Secureline is part of an Avast installation then You could try a 'Repair' of your Avast installation as it's possible something is corrupted.

For a Repair go to Control Panel/ Programs&Features/ Avast and click Uninstall/Change.
The Avast installation options screen will appear, scroll up/down and choose "REPAIR".
Be sure to reboot after the process is complete  :)
Title: Re: Secureline VPN - Refund request.
Post by: REDACTED on February 02, 2016, 10:07:01 PM
For ticket#172337

I just need a refund for order asap. You guys messed up my account, so I just need a refund....so I can pay my bills properly!! Thank you in advance.

Jason Mccowin



Product:
Avast Internet Security - 1 PC
Order ID:
16110066000
Price Charged:
Subtotal: $39.99
Tax: $2.30
Total: $42.29
Title: Re: Secureline VPN - Refund request.
Post by: Eddy on February 02, 2016, 10:24:05 PM
What account are you talking about ?

avast is trying to handle tickets within 10 business days.
Have some patience.