Avast WEBforum

Other => General Topics => Topic started by: REDACTED on January 02, 2016, 08:22:39 AM

Title: My Licences Have Disappeared
Post by: REDACTED on January 02, 2016, 08:22:39 AM

I had three available licences on one account and none on the other. I changed the email address where the three were to the same email address as that with no licences. I deleted the original email address and now I discover that I have lost them and I require them. Any ideas on how to get them back?

Title: Re: My Licences Have Disappeared
Post by: Pondus on January 02, 2016, 12:11:17 PM

You contact avast here  >>  Submit a ticket >> https://support.avast.com/support/home

Title: Re: My Licences Have Disappeared
Post by: REDACTED on January 04, 2016, 07:08:22 AM

Thanks. I have submitted a ticket.

Title: Re: My Licences Have Disappeared
Post by: REDACTED on January 31, 2016, 07:49:53 AM

Took about ten days as advertised but all fixed and I'm happy. Not sure why it takes so long though.

Title: Re: My Licences Have Disappeared
Post by: DavidR on January 31, 2016, 04:36:07 PM

Thanks for taking the time to report a successful conclusion.

I think all (avast users helping on the forums) would appreciate a quicker turn around.