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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on January 08, 2016, 02:33:33 AM

Title: After removing Avast - Avast Upgrade Utility keeps popping up
Post by: REDACTED on January 08, 2016, 02:33:33 AM

I recently uninstalled Avast.
Something was left behind apparently because there is a Avast upgrade utility window that pops up. I have downloaded your avastclear and booted to safe mode but that didnt do the trick and window still pops up.
Please advise. I will include  FRST.txt now and Addition.txt once somebody clarify how to attach a file to a post

Title: Re: After removing Avast - Avast Upgrade Utility keeps popping up
Post by: schmidthouse on January 08, 2016, 02:59:40 AM

A 'Screenshot' of the popup would be good.

Title: Re: After removing Avast - Avast Upgrade Utility keeps popping up
Post by: schmidthouse on January 08, 2016, 03:01:57 AM

Attachments and other Options ;)

Title: Re: After removing Avast - Avast Upgrade Utility keeps popping up
Post by: REDACTED on January 08, 2016, 03:47:46 AM

Thanks for the help. Adding attachments this time...
I do not have a copy of the pop up
The window title is "Avast upgrade utility"
It said something like Windows 10 version of Avast is ready. As I mentioned I already uninstalled Avast but this still comes up

Title: Re: After removing Avast - Avast Upgrade Utility keeps popping up
Post by: schmidthouse on January 08, 2016, 05:12:42 AM

You're welcome.

Title: Re: After removing Avast - Avast Upgrade Utility keeps popping up
Post by: essexboy on January 08, 2016, 01:23:42 PM

Try this

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 

Quote

CreateRestorePoint:
C:\Program Files\Common Files\AV\avast! Antivirus
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  No File
2016-01-06 15:43 - 2015-10-01 21:25 - 00000000 ____D C:\WINDOWS\System32\Tasks\AVAST Software
Task: {4F3385DF-E4F0-4007-9702-38888F3DF7C2} - System32\Tasks\AVAST Software\Avast upgrade utility => C:\Program Files\Common Files\AV\avast! Antivirus\upgrade.exe [2016-01-01] (AVAST Software)
C:\Program Files\AVAST Software
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
RemoveProxy:
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe
(https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG)
Run FRST and press Fix
On completion a log will be generated please post that

Title: Re: After removing Avast - Avast Upgrade Utility keeps popping up
Post by: REDACTED on January 08, 2016, 03:24:21 PM

Log requested.

Title: Re: After removing Avast - Avast Upgrade Utility keeps popping up
Post by: essexboy on January 08, 2016, 04:21:59 PM

Popup gone ?

Title: Re: After removing Avast - Avast Upgrade Utility keeps popping up
Post by: REDACTED on January 08, 2016, 05:00:19 PM

I need to have my wife log in to verify. For some reasons it only happened (very persistently) with her account only
I do see that files under common files / AV /etc have been removed

Title: Re: After removing Avast - Avast Upgrade Utility keeps popping up
Post by: REDACTED on April 12, 2016, 10:54:11 PM

I got rid of this annoyance by running Computer Management/System Tools/Task Scheduler, then displaying the Task Scheduler Library, selecting AVAST Software, and deleting the 2 tasks in that library and the AVAST Software library itself. 

I then deleted folder C:\Program Files\Common Files\AV and it's contents. 

That seemed to do it. 

Mike

Title: Re: After removing Avast - Avast Upgrade Utility keeps popping up
Post by: REDACTED on July 10, 2016, 08:17:56 PM

MikeA's method also worked for me. I tried several times to install the Windows 10 upgrade and was only successful when I uninstalled Avast Free (simply disabling the shields did not work). I was surprised when the Avast upgrade message kept popping up even after choosing "Never" as the reminder frequency. Digging down and removing the avastAntiVirus folder did the trick! I also checked the Task Scheduler and found a remnant of a different Avast action there, and removed it.