Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on January 11, 2016, 03:04:58 AM

Title: Avast 2016 erases text in MozTbird outgoing e-mails
Post by: REDACTED on January 11, 2016, 03:04:58 AM
Using Mozilla Thunderbird (current version is 38.5.1 and my OS is XP Pro).

Often, upon clicking "Send," I get an error message: "Problem including file file:///C:/docume~1/(my name)/locals~1/temp/nsemail.html. Would you like to continue sending the message without this file?" If I click on "OK," sometimes it goes through OK and sometimes it goes through with the message text deleted.

Remedy suggestions appreciated.
Title: Re: Avast 2016 erases text in MozTbird outgoing e-mails
Post by: Asyn on January 11, 2016, 07:45:38 AM
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- XP... (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
Title: Re: Avast 2016 erases text in MozTbird outgoing e-mails
Post by: REDACTED on January 11, 2016, 08:32:25 PM
Avast free version; XP Pro SP3 (not sure whether 32 or 64); also have Superantispyware, and Windows firewall is ON.
Title: Re: Avast 2016 erases text in MozTbird outgoing e-mails
Post by: Eddy on January 11, 2016, 08:37:14 PM
Empty that temp folder and see if things have changed.
Make sure all files are removed.
Title: Re: Avast 2016 erases text in MozTbird outgoing e-mails
Post by: DavidR on January 11, 2016, 10:31:34 PM
Quote from: rak0408 on January 11, 2016, 08:32:25 PM
Avast free version; XP Pro SP3 (not sure whether 32 or 64); also have Superantispyware, and Windows firewall is ON.

If you have XP Pro SP3 then it is a 32bit version - I believe the only XP Pro version that had a 64bit version was SP2 -  the 64bit version only went to SP2, no SP3 release. By default then, if you have XP Pro SP3 it is 32 bit.

Title: Re: Avast 2016 erases text in MozTbird outgoing e-mails
Post by: Eddy on January 11, 2016, 10:35:21 PM
Stop believing David.  ;D
There is indeed no SP3 for the 64 bit version of XP.
Title: Re: Avast 2016 erases text in MozTbird outgoing e-mails
Post by: DavidR on January 11, 2016, 10:38:33 PM
Quote from: Eddy on January 11, 2016, 10:35:21 PM
Stop believing David.  ;D
There is indeed no SP3 for the 64 bit version of XP.

I never had the XP Pro 64bit version, so I was relying on memory and you know how memory can play tricks on us ;D
Title: Re: Avast 2016 erases text in MozTbird outgoing e-mails
Post by: Asyn on January 12, 2016, 06:04:45 AM
Quote from: rak0408 on January 11, 2016, 08:32:25 PM
Avast free version;
Which version of Avast Free..??
Title: Re: Avast 2016 erases text in MozTbird outgoing e-mails
Post by: REDACTED on January 12, 2016, 07:55:25 PM
Eddy, thanks for your suggestion. I followed it and, unfortunately, it hasn't eliminated the problem.
Title: Re: Avast 2016 erases text in MozTbird outgoing e-mails
Post by: Asyn on January 13, 2016, 06:16:07 AM
First, be sure to get rid of all remnants of your prior installed AV(s)..!!
-> https://www.avast.com/faq.php?article=AVKB11#artTitle

Then:
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.