Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on January 15, 2016, 03:33:54 AM
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Hello!
My apologizes for troubling, but I ran Avast Free Antivirus home network security scan and got a shock over the result. I ran the same scan this Tuesday and then it was fine. I don't know what is going on.
I attached snapshots from Avast.
Have I been hacked or infected somehow? Or is this warning that it might happen? What should I do next? I tried changing the DNS server to 8888, but nothing went better.
Sorry if I come off stupid, because I have never had any issues with routers before so I don't know much. I assume router is built into modem, because only object my ISP provider gave me is modem:
Scientific Atlanta Cisco Company 2203
It also gave me this info:
https://help.avast.com/en/ws_android/1/alert_vulnerable_router.html
I'm very grateful for any help you could give me
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I had the same message. I reset the DNS settings and re-scanned. It seems that it took a while for that to take effect, the first two times I re-scanned it gave me the same message.
I re-started my computer and did the scan and all was clear. Perhaps try re-starting your computer...
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Hey there!. :)
I also happens the same mistake with Avast Free. I feel unsafe to surf the Internet. If there is no solution, it might be good to change antivirus. :(
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Hello,
for analysis we need some logs.
First enable debug logging: GUI -> Settings -> General -> Maitenance -> Enable debug logging
Then reproduce the issue.
Then create support package and submit it (https://www.avast.com/en-us/faq.php?article=AVKB33) and post here ID of created package so we can find it.
Thank you,
Milos
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Hello,
for analysis we need some logs.
First enable debug logging: GUI -> Settings -> General -> Maitenance -> Enable debug logging
Then reproduce the issue.
Then create support package and submit it (https://www.avast.com/en-us/faq.php?article=AVKB33) and post here ID of created package so we can find it.
Thank you,
Milos
I'm sorry, but what/where/how do I access GUI?
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Hello,
click on a Avast's icon in system tray.
Milos
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Hello,
click on a Avast's icon in system tray.
Milos
Oh, thank you!
Checked the "debug" box, downloaded this...
http://utils.support.tools.avast.com/tools/support/utils/avastsupport.exe
... and it says:
20160115_1249_GD56F_959115704.zip
File ID: GD56F
I hope this is correct
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Same problem
Data set :
20160115_1334_040NX_4220596215.zip
File ID : 040NX
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I had the same message. I reset the DNS settings and re-scanned. It seems that it took a while for that to take effect, the first two times I re-scanned it gave me the same message.
I re-started my computer and did the scan and all was clear. Perhaps try re-starting your computer...
I tried that and restarted. Not working. :(
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Hello,
thank you for the support package, we have found the issue and it will be fixed in next VPS update.
Milos
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My data:
20160115_1508_HSBPD_2228943212.zip
ID del archivo: HSBPD
I hope the problem is solved. Thank you. :)
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I hope the problem is solved. Thank you. :)
Yes, just wait for the next VPS update.
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Hello all,
Fix for this issue was just released with latest VPS update (16011502).
It should download automatically, based on your settings.
If you want to download it immediately, follow these steps:
- Go to Settings > Update
- Click on update in the "VIRUS DEFINITIONS" box
The update will download and your VPS version will be 160115-2.
Thank you for your patience and help,
Filip
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Hello all,
Fix for this issue was just released with latest VPS update (16011502).
It should download automatically, based on your settings.
If you want to download it immediately, follow these steps:
- Go to Settings > Update
- Click on update in the "VIRUS DEFINITIONS" box
The update will download and your VPS version will be 160115-2.
Thank you for your patience and help,
Filip
Thank you very much! It's all okaaay now!