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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: nuska on January 26, 2016, 12:20:55 PM

Title: Avast SecureLine
Post by: nuska on January 26, 2016, 12:20:55 PM

Could someone please answer Ticket ID: 145308 submitted on 17th January

Title: Re: Avast SecureLine
Post by: schmidthouse on January 27, 2016, 01:16:18 AM

Tickets are typically processed in 7-10 (Business) days however I'm reading they are working to catch up after the holiday upheaval.
It's been only 7 business days since you submitted so it should be very soon. :)
NOTE:Submitting multiple tickets or adding too/amending your existing ticket will put you to the back of the line.

Title: Re: Avast SecureLine
Post by: nuska on January 27, 2016, 09:57:47 AM

Thanks!

Title: Re: Avast SecureLine
Post by: schmidthouse on January 27, 2016, 06:37:51 PM

You're welcome. :)

Title: Re: Avast SecureLine
Post by: nuska on February 02, 2016, 01:23:01 PM

It is now 16 days and no reply. I want to purchase a license and this is becoming an unacceptable time to wait.

Title: Re: Avast SecureLine
Post by: schmidthouse on February 02, 2016, 07:07:44 PM

Quote from: nuska on February 02, 2016, 01:23:01 PM

It is now 16 days and no reply. I want to purchase a license and this is becoming an unacceptable time to wait.

Hi it's unfortunate that the wait time is so extreme. Obviously Avast has not caught up from Holiday season.
Jan 17th till now has been 12 BUSINESS days. If nothing by the end of the week post back and I'll try to attract some attention. :)

Title: Re: Avast SecureLine
Post by: nuska on February 04, 2016, 05:34:01 PM

Thank you, I hope you have more luck than me!

Title: Re: Avast SecureLine
Post by: schmidthouse on February 04, 2016, 07:15:43 PM

Quote from: nuska on February 04, 2016, 05:34:01 PM

Thank you, I hope you have more luck than me!

I've forwarded your topic. Hopefully this will assist. :)

Title: Re: Avast SecureLine
Post by: nuska on February 05, 2016, 12:48:34 PM

Fingers crossed  :)

Title: Re: Avast SecureLine
Post by: Davidek on February 08, 2016, 12:54:35 PM

Hi nuska,

Sorry for the delay, I have forwarded your ticket to our Support team and asked them to take immediate action on it. Many thanks for your patience,

Davidek

Title: Re: Avast SecureLine
Post by: nuska on February 08, 2016, 01:10:39 PM

Thanks everyone, I have finally received a reply

Title: Re: Avast SecureLine
Post by: schmidthouse on February 08, 2016, 05:59:56 PM

Quote from: nuska on February 08, 2016, 01:10:39 PM

Thanks everyone, I have finally received a reply

Good to see you finally got a response. :)