Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Krisss on January 28, 2016, 03:54:20 PM

Title: [Ask] How to remove expired license to prevent automatic charge.
Post by: Krisss on January 28, 2016, 03:54:20 PM

Hi There,

I was installed Avast pro with 2 month trial version, and then before the trial version is over, I purchase an Avas Pro license from Avast reseller.

But the trial version license (on my account) which is already expired and I don't need it, still exist, the problem is avast try to charge my CC to renew that license, whereas I already have an another active license.

How to remove the expired license from my account?

I don't get an answer from support ticket.

Thanks.

Kris

Title: Re: [Ask] How to remove expired license to prevent automatic charge.
Post by: Pondus on January 28, 2016, 03:59:13 PM

does this help

Orders & Renewals - FAQ >>  https://www.avast.com/faq.php?article=AVKB24#artTitle

Title: Re: [Ask] How to remove expired license to prevent automatic charge.
Post by: Krisss on January 28, 2016, 06:44:45 PM

Quote from: Pondus on January 28, 2016, 03:59:13 PM

does this help
Orders & Renewals - FAQ >>  https://www.avast.com/faq.php?article=AVKB24#artTitle

Hi Pondus,

Thanks a lot for your help, you're awesome  :)

My problem solved.