Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ChrysZ on January 29, 2016, 02:17:59 PM

Title: Cancellation Notice
Post by: ChrysZ on January 29, 2016, 02:17:59 PM

I received a message from Avast that I cancelled Avast Mobile Security. I did not request that. How do I make sure that my subscription is still active? There doesn't seem to be 'live' customer support.

Title: Re: Cancellation Notice
Post by: Pondus on January 29, 2016, 02:22:51 PM

avast support and FAQ  >>  https://support.avast.com/support/home   submit a support ticket at bottom

Title: Re: Cancellation Notice
Post by: Eddy on January 29, 2016, 02:36:31 PM

avast mobile products forum > https://forum.avast.com/index.php?board=66.0

about the license > https://forum.avast.com/index.php?topic=182216.msg1287428#msg1287428

Title: Re: Cancellation Notice
Post by: REDACTED on January 29, 2016, 04:08:32 PM

Apparently all subscriptions are being cancelled because the app is now free. Which is cool by me, although I do feel they could've explained as much in the email they sent. Instead of simply saying my subscription is canceled without a single word of explanation as to why.

Title: Re: Cancellation Notice
Post by: Eddy on January 29, 2016, 05:29:03 PM

Indeed, (clear) communication is something avast seem to have lost in the past years :(