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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Alikhan on February 03, 2016, 09:03:42 PM

Title: (RESOLVED) Issue with Firewall statistics on Latest Version
Post by: Alikhan on February 03, 2016, 09:03:42 PM
This issue has been fixed by a updated firewall driver which will be released next version. I have tested and confirmed the statistics show as intended.



I've just looked over the statistics and the firewall stats are not showing anything - even though it says it's running.

A repair and clean install have not fixed it.

Anyone got the same issue?

The older version did not have this issue and it looks like there is a new firewall driver..
Title: Re: Issue with Firewall statistics on Latest Version
Post by: pavelk on February 04, 2016, 09:03:18 AM
Could you check AvastUi/Tools/Firewall/Network Connection ->Speed?
Thanks
Title: Re: Issue with Firewall statistics on Latest Version
Post by: Alikhan on February 04, 2016, 02:32:31 PM
Thanks for your reply, Pavel.

I have attached a screenshot but the speed is showing no figures at all - even when browsing, watching videos online and downloading.

Thanks.
Title: Re: Issue with Firewall statistics on Latest Version
Post by: Alikhan on February 05, 2016, 07:02:44 PM
Bump...
Title: Re: Issue with Firewall statistics on Latest Version
Post by: Nori-chan on February 07, 2016, 09:55:24 PM
I just noticed I have the same issue.
Even through I'm downloading a game on Steam, there's no sign of network activity in the Statistics.

EDIT: Just noticed too that I don't have any blocked traffic in the Firewall logs (I know that I used to have lots of them, since I'm using mostly of time public mode).
Title: Re: Issue with Firewall statistics on Latest Version
Post by: MartinK on February 09, 2016, 10:22:40 AM
Please specify version of your Windows. If this problem is related to Win 8 or 10, please check properties of your network connection. If you will se Avast Firewall component there, uninstall it and reboot.
Title: Re: Issue with Firewall statistics on Latest Version
Post by: Alikhan on February 09, 2016, 11:08:00 AM
Please specify version of your Windows. If this problem is related to Win 8 or 10, please check properties of your network connection. If you will se Avast Firewall component there, uninstall it and reboot.

Hi Martin,

Thanks for your reply.

I'm running Windows 10 and it should be specified in my signature.

Regarding your question, I see no Avast Firewall component in the network connection properties - I did do a clean install previously of Avast.

I have attached a screenshot.

Title: Re: Issue with Firewall statistics on Latest Version
Post by: Nori-chan on February 09, 2016, 01:11:17 PM
Please specify version of your Windows. If this problem is related to Win 8 or 10, please check properties of your network connection. If you will se Avast Firewall component there, uninstall it and reboot.

Hello.
The same goes for me, Using Windows 8.1 Pro, and no Avast! Firewall component.

EDIT: I forgot to tell that I also did a clean installation of Avast!.
Title: Re: Issue with Firewall statistics on Latest Version
Post by: MartinK on February 10, 2016, 05:30:54 PM
Did you reboot the machine after Avast instal?
Title: Re: Issue with Firewall statistics on Latest Version
Post by: Alikhan on February 10, 2016, 05:46:49 PM
Did you reboot the machine after Avast instal?

Ofcourse.

I even did a repair too after a clean install to make sure.

The older version did not have this issue.
Title: Re: Issue with Firewall statistics on Latest Version
Post by: mchain on February 10, 2016, 06:00:02 PM
See/click the attached below:

Seems your window is missing the options enclosed in the red box.  Suggestion:  Main window shows option to turn Firewall on or off.  I suggest turning it off/reboot, turn it on/reboot.  Better?

EDIT:  (seems first png is not scrollable, so second attached.)
Title: Re: Issue with Firewall statistics on Latest Version
Post by: Nori-chan on February 10, 2016, 06:02:49 PM
Did you reboot the machine after Avast instal?

Yes, I did (even Avast! tells you to reboot the machine).

See/click the attached below:

Seems your window is missing the options enclosed in the red box.  Suggestion:  Main window shows option to turn Firewall on or off.  I suggest turning it off/reboot, turn it on/reboot.  Better?

I will try doing that now.

EDIT: I tried, and look  what appeared for a brief moment (see screenshot).
Unfortunately, it only appeared when I connected in a network, after that it will just stay at zero (tried opening different programs and website, but no success).
Title: Re: Issue with Firewall statistics on Latest Version
Post by: MartinK on February 11, 2016, 10:13:45 AM
If you wish to see columns which mchain encloses to red box you must check Detailed View check-box.

Nori-chan, I don't know whether I understand you correctly, but if you are not connected to network then you cannot see any network traffic.
Title: Re: Issue with Firewall statistics on Latest Version
Post by: Alikhan on February 11, 2016, 02:50:25 PM
If you wish to see columns which mchain encloses to red box you must check Detailed View check-box.

Nori-chan, I don't know whether I understand you correctly, but if you are not connected to network then you cannot see any network traffic.

What Nori is saying is that when he connects, it shows network statistics for a short moment.

Then WITHOUT disconnecting from the network, the statistics are still NOT displayed even when browsing etc

So the issue remains..
Title: Re: Issue with Firewall statistics on Latest Version
Post by: Nori-chan on February 11, 2016, 03:26:11 PM
If you wish to see columns which mchain encloses to red box you must check Detailed View check-box.

Nori-chan, I don't know whether I understand you correctly, but if you are not connected to network then you cannot see any network traffic.

Alikhan said exactly what's happening here.
When I connect, it shows some network activity for a brief moment.
And then, without disconnecting, it doesn't show any network activity anymore.

May I ask: Is the firewall actually working? (maybe without statistics and logs).
Or it's not even working anymore?
Title: (RESOLVED) Issue with Firewall statistics on Latest Version
Post by: Alikhan on February 11, 2016, 09:39:00 PM
May I ask: Is the firewall actually working? (maybe without statistics and logs).
Or it's not even working anymore?

That could be the case too but I'm not sure.
Title: Re: Issue with Firewall statistics on Latest Version
Post by: MartinK on February 12, 2016, 09:51:48 AM
Please, could you try download a run this command-line toll public.avast.com/~kolaci/ipconfig.zip (http://public.avast.com/~kolaci/ipconfig.zip)? For example, you can use command ipconfig.exe>ipconfig.txt. I would like to see your ipconfig.txt. It's possible that your WiFi adapters have some weird interface-type.
Title: Re: Issue with Firewall statistics on Latest Version
Post by: Alikhan on February 12, 2016, 10:45:21 AM
Please, could you try download a run this command-line toll public.avast.com/~kolaci/ipconfig.zip (http://public.avast.com/~kolaci/ipconfig.zip)? For example, you can use command ipconfig.exe>ipconfig.txt. I would like to see your ipconfig.txt. It's possible that your WiFi adapters have some weird interface-type.

Hi Martin,

I have attached the ipconfig.txt.

Title: Re: Issue with Firewall statistics on Latest Version
Post by: MartinK on February 12, 2016, 11:27:16 AM
Thanks. Good news - we can reproduce your problem and currently we are debugging it. I suppose that we will send you fixed FW driver today.
Title: Re: Issue with Firewall statistics on Latest Version
Post by: Alikhan on February 12, 2016, 11:51:40 AM
Thanks. Good news - we can reproduce your problem and currently we are debugging it. I suppose that we will send you fixed FW driver today.

That's great news.

Thanks.
Title: Re: Issue with Firewall statistics on Latest Version
Post by: Nori-chan on February 12, 2016, 12:42:30 PM
Please, could you try download a run this command-line toll public.avast.com/~kolaci/ipconfig.zip (http://public.avast.com/~kolaci/ipconfig.zip)? For example, you can use command ipconfig.exe>ipconfig.txt. I would like to see your ipconfig.txt. It's possible that your WiFi adapters have some weird interface-type.

Errr, sorry, but instrunctions how to create that log would be nice. (tried using cmd, or without it, but no success).


Thanks. Good news - we can reproduce your problem and currently we are debugging it. I suppose that we will send you fixed FW driver today.

That's great to hear, thank you.
Do you still need the logs mentioned earlier?


EDIT: Just to know, this is a false-positive of the file mentioned earlier, right?
https://www.virustotal.com/en/file/38def6a95bbbf466e78ea26c3c58aeded6c2af5fe58e4db367ca390897e961f1/analysis/1455277450/
Title: Re: Issue with Firewall statistics on Latest Version
Post by: MartinK on February 12, 2016, 01:00:39 PM
We don't need this log now. And virustotal report should be false-positive, because ipconfig tool was made by my colleague.
Title: Re: Issue with Firewall statistics on Latest Version
Post by: MartinK on February 12, 2016, 06:31:03 PM
I am sorry, but mentioned fix is slightly more complicated so it will not be done today.
Title: Re: Issue with Firewall statistics on Latest Version
Post by: Alikhan on February 12, 2016, 06:37:41 PM
I am sorry, but mentioned fix is slightly more complicated so it will not be done today.

No problem.

As long as Avast is aware there is an issue and it's acknowledged by them, we can wait for a fix.

Regards.
Title: Re: (RESOLVED) Issue with Firewall statistics on Latest Version
Post by: Alikhan on February 15, 2016, 06:17:10 PM
This issue has been fixed by a updated firewall driver which will be released next version. I have tested and confirmed the statistics show as intended.
Title: Re: (RESOLVED) Issue with Firewall statistics on Latest Version
Post by: bob3160 on February 15, 2016, 08:20:40 PM
This issue has been fixed by a updated firewall driver which will be released next version. I have tested and confirmed the statistics show as intended.
All good things come to those that wait and beta test. :)