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Other => General Topics => Topic started by: REDACTED on February 05, 2016, 02:02:54 PM

Title: Avast self-defense error
Post by: REDACTED on February 05, 2016, 02:02:54 PM

Hi guys, it's me again.
I was unable to connect to internet [no network detected] therefore I started the windows 8.1 relife  program.
I have downloaded and installed chrome browser, ccleaner, mbam.

Did not succeed to install Avast Free Antivirus.
Avast warning "The installer is unable to initialize  early Avast self-defense with error 0x00000005! Aborting!"

Help is welcome, thanks in advance.

Best regards, Hermie

Title: Re: Avast self-defense error
Post by: bob3160 on February 05, 2016, 02:23:07 PM

What's the Windows 8.1 relife program ???

Title: Re: Avast self-defense error
Post by: REDACTED on February 05, 2016, 02:31:14 PM

Thanks Bob for your reply.
Windows offered me 3 options, I chose option 1, to "renew" [recover] my pc.

Best, Hermie

Title: Re: Avast self-defense error
Post by: bob3160 on February 05, 2016, 02:39:17 PM

Since you restored Windows 8.1, you probably now have the trial version of what ever AV came with your computer.
That's also what the error indicates. Totally remove the other AV before you attempt to install Avast.
It would have been easier to fix the internet problem.....

Title: Re: Avast self-defense error
Post by: REDACTED on February 05, 2016, 02:51:58 PM

Thanks Bob, pc came with McAfee Internet Security, which still is aboard.
Can I remove McAfee via the config screen? [will everything be removed]

Best, Hermie

Title: Re: Avast self-defense error
Post by: Asyn on February 05, 2016, 02:57:36 PM

-> https://www.avast.com/faq.php?article=AVKB11#artTitle

Title: Re: Avast self-defense error
Post by: bob3160 on February 05, 2016, 03:25:38 PM

Quote from: Hermie on February 05, 2016, 02:51:58 PM

Thanks Bob, pc came with McAfee Internet Security, which still is aboard.
Can I remove McAfee via the config screen? [will everything be removed]

Best, Hermie

Simply follow the directions in the link in my signature. :)

Title: Re: Avast self-defense error
Post by: REDACTED on February 06, 2016, 09:44:40 AM

Thanks Asyn and Bob for your replies.
I have installed 178 Windows updates and Windows 8.1 which took several hours.
What exactly do I have to remove, both Avast Antivirus Free and Mc Afee?
Starting with which one first?

Best regards, Hermie

Title: Re: Avast self-defense error
Post by: Asyn on February 06, 2016, 10:23:27 AM

First, be sure to get rid of all remnants of your prior installed AV(s)..!!
-> https://www.avast.com/faq.php?article=AVKB11#artTitle

Then:
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

Title: Re: Avast self-defense error
Post by: REDACTED on February 06, 2016, 11:31:19 AM

Thanks Asyn for help / advice.
I have removed McAfee.
Now I have to run the Avast uninstaller.
Q1 How do I get into safe mode [Windows 8.1]

Best, Hermie
 

Title: Re: Avast self-defense error
Post by: Asyn on February 06, 2016, 11:36:35 AM

Just start the tool, it'll do it for you.

Title: Re: Avast self-defense error
Post by: REDACTED on February 06, 2016, 01:01:28 PM

Thanks. I have downloaded and installed Avast Free Edition, have run smart scan twice.
The software updater can not update Adobe Reader. Which seems to be outdated acc. to Avast.
Installed version 11.0.00 [dutch].
How to update?

Best regards, Hermie

Title: Re: Avast self-defense error
Post by: Eddy on February 06, 2016, 01:10:48 PM

Version 11 is the latest one as you can see at the Adobe website.

Title: Re: Avast self-defense error
Post by: REDACTED on February 06, 2016, 01:49:59 PM

Hi Eddy, thanks. Smart scan indicates outdated software [Adobe Reader 11.0.00] and the software updater from Avast isn't able to update, can you run a check on your computer to verify this issue?

Best, Hermie

Title: Re: Avast self-defense error
Post by: Asyn on February 06, 2016, 04:39:39 PM

Quote from: Hermie on February 06, 2016, 01:01:28 PM

Thanks. I have downloaded and installed Avast Free Edition...

You're welcome.

Title: Re: Avast self-defense error
Post by: REDACTED on February 06, 2016, 06:19:44 PM

I wanna say thanks to Bob3160. Asyn and Eddy for their great support!
Thank you!
Probably I will be back again soon.

Kind regards, Hermie

Title: Re: Avast self-defense error
Post by: Asyn on February 06, 2016, 06:21:50 PM

Glad we could help.