Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: winkie on December 26, 2005, 09:17:48 PM
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I get a "Package Broken" when avast is trying to get an update. what can I do???
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Are you getting this all the time or just once?
If you manually start an update now, what do you get?
Which is your operational system and firewall?
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I get it every time I try to update, not just once. Windows XP sp2 with just windows firewall
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here is a copy of the log that was generated.
27.12.2005 09:10:12 general: Started: 27.12.2005, 09:10:12
27.12.2005 09:10:12 general: Running setup_av_pro-2e3 (739)
27.12.2005 09:10:12 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
27.12.2005 09:10:12 system: Computer WinName:XXXX
27.12.2005 09:10:12 system: Windows Net User: XXXX\Owner
27.12.2005 09:10:12 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
27.12.2005 09:10:12 general: DldSrc set to inet
27.12.2005 09:10:12 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
27.12.2005 09:10:12 general: Old version: 2e3 (739)
27.12.2005 09:10:12 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
27.12.2005 09:10:12 system: Computer DnsName: XXXX
27.12.2005 09:10:12 system: Computer Ip Addr: 10.0.0.4
27.12.2005 09:10:12 internet: SYNCER: Type: use IE settings
27.12.2005 09:10:12 internet: SYNCER: Auth: another authentication, use WinInet
27.12.2005 09:10:12 package: Part prg_av_pro-2e3 is installed
27.12.2005 09:10:12 package: Part vps-55200 is installed
27.12.2005 09:10:12 package: Part news-48 is installed
27.12.2005 09:10:12 package: Part setup_av_pro-2e3 is installed
27.12.2005 09:10:12 general: Old version: 2e3 (739)
27.12.2005 09:10:13 file: SetExistingFilesBitmap: 757->136->136
27.12.2005 09:10:13 general: GUID: 7043ff70-ff4b-48be-881c-f6bdf0ca3dfc
27.12.2005 09:10:13 general: Serve
r definition(s) loaded for 'main': 46 (maintenance:0)
27.12.2005 09:10:13 general: SelectCurrent: selected server 'Download37 AVAST server' from 'main'
27.12.2005 09:10:13 package: GetPackages - set proxy for inet
27.12.2005 09:10:13 internet: SYNCER: Type: use IE settings
27.12.2005 09:10:13 internet: SYNCER: Auth: another authentication, use WinInet
27.12.2005 09:10:13 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
27.12.2005 09:10:13 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
27.12.2005 09:10:13 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
27.12.2005 09:10:13 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
27.12.2005 09:10:13 general: progress thread start
27.12.2005 09:10:13 general: progress start - 1
27.12.2005 09:10:13 general: progress start - 2
27.12.2005 09:10:13 package: Tried to download servers.def but failed with error 0x20000011.
27.12.2005 09:10:13 general: progress end - 1
27.12.2005 09:10:13 general: progress end - 0
27.12.2005 09:10:13 general: progress thread end
27.12.2005 09:10:13 general: Err:The package is broken.
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Checked the code, it seems it tries to download servers.def file, but it get downloaded file broken. Are you sure your proxy settings are okay? Try to experiment with them a bit.
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Try to experiment with them a bit.
Make sure your browser is not set to "Work Offline" (this option is generally in the File menu). If it doesn't help, try switching the proxy settings from "Auto-detect" to "No proxy" (I'm assuming you're not connecting to the Internet via proxy).
Left click the avast icon > Settings
Update (Basic) > Details > Proxy
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Had the same problem Package broken etc. etc... , found in settings > update connections> a tick box that said "My Computer is permanently connected to the Internet" since I am on dsl I figure to click that ..... and lo and behold no more Broken packages ;D