Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on February 08, 2016, 09:14:12 PM
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First of all, I want to clarify that this post, I'm using the Google translator. Since I do not speak the English language, to communicate through this language.
Warm greetings to all who are watching my post. I come to the forum because I'm having problems with my product AVAST Premier. I happen today 08/02/2016, I just bought my annual product license (12,990 CLP), and I have activated my product.
The problem is this: when I want to start an analysis obviously skewer on the main button "Solve all." When I click on that button, nothing happens no, I mean, when you press the "Resolve All" button, remains idle. It happens exactly the same with the option to activate the firewall; by pressing the button "Activate", he remains idle. Notably, by pressing buttons, the program is not frozen.
As seen in the images, the program asks me to reboot. I have restarted my computer 2 times, and still have the same problem.
I hope you can help me with this problem please do not be pleased to have me paid 12.990 CLP for the anti-virus does not give out their respective duties.
Graphic Evidence: http://imgur.com/a/oCtOu
PS: It would help respondents to the post in Spanish.
I hope the help of the forum community, Nicolas Luengo.
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Download Avast Uninstall Utility (http://www.avast.com/en-gb/uninstall-utility) to your Desktop.
Download the correct version of Avast
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel
- Run the uninstall tool and accept the reboot to safe mode
- Once complete reboot your system
- Reinstall Avast
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If it helps, you could try here
Foro de Español de aquí:https://forum.avast.com/index.php?board=25.0 (https://forum.avast.com/index.php?board=25.0)