Avast WEBforum
Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: REDACTED on February 11, 2016, 01:26:20 PM
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I've been using newest version of the app for a while now (and I don't really like it as much as the old one). Today my AMS suddenly gave an error message "Scan failed! - Something went wrong. Try it again." I've tried doing rescans but it only goes on a couple of seconds before th error message pops up again. Would the problem be within my pohne or the app itself? I haven't used my phone that much in recent week, so I cannot figure out anything that would've made it do that. :-\
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Hi Pernaman, it usually helps to clear the AMS data (your device's Settings -- Apps -- AMS -- Delete cache and user data).
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Please before you do, could you send me your GUID? It's and unique identifier by which we can check what kind of error did you get. Go to Settings / About, tap 5 times on the version number and there copy the GUID and please send it to
me (I'll be offline for 3 weeks) Filip Havlicek (https://forum.avast.com/index.php?action=profile;u=335480) by PM. Thanks!
Ondra
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Problem seemed to fix itself already by today. But thanks regardless :D
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Hello,
I've also developed this error. It remains after the last update.
I've got a Nook HD+ with the stock OS.
I tried cleaning the cache and data for the app, but that did not eliminate the error.
What can I try as a solution?
Thanks,
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Hello,
please send us your GUID (how to do it is above in my previous post), we can check for the error on our servers.
Thanks
Ondra
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Hello again,
Could someone explain how to send a PM!
I've got the GUID.
I've struggled with the documentation
Thanks
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Could someone explain how to send a PM!
Click here: https://forum.avast.com/index.php?action=pm;sa=send;u=343894
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Hi everyone,
those who have the issue on Nook devices, the fix should be released in a week or two (did it today, it will take some time to release it). It might, of course, fix the issue on other devices as well, so stay tuned :)
Filip
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Hi again! Unfortunately there is still appears to be occasional errors on my AMS, like sudden alerts for scans failing, and there has been few notifications of virus definitions not upgrading automatically. Though these seem to be errors that seem to go away when performing a rescan or simply upgrading definitions manually, but they're quite annoying. :-\
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Hi, app version 5.1.2 was released yesterday, which should solve your problem. Please check what version you have or update the app via Google Play Store.
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Unfortunately, after all this time this is still being occasional issue on my Avast mobile app. It still appears mainly almost every other week and I keep getting scan fail notifications almost troughout whole day, but it seems to get of all on it's own in the end. However, yesterday when the problem occured and I tried reskan, app crashed and apparently froze my phone for short time, and in the end phone gave me an option to close the app which resulted it working normally again.
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Please before you do, could you send me your GUID? It's and unique identifier by which we can check what kind of error did you get. Go to Settings / About, tap 5 times on the version number and there copy the GUID and please send it to me (I'll be offline for 3 weeks) Filip Havlicek (https://forum.avast.com/index.php?action=profile;u=335480) by PM. Thanks!
Ondra
Hi, I came across the same problem after purchasing the $23 upgrade for scanning and its been "scan failed" every time in the Virus row after scan completes.
I tried getting the GUID in the way you explained but i keep failing to get anything to pop up or anything to copy.
What can I do to get an answer?
EDIT*
Not sure this is relevant but i thought I'd give it a shot anyway.
Program version: 12.3.2280 (Build 12.3.3154.6)
Virus definitions version: 160928-1
Number of definitions: 4,884,002
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Program version: 12.3.2280 (Build 12.3.3154.6)
Start a new topic here: https://forum.avast.com/index.php?action=post;board=2