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Consumer Products => Avast Account (my.avast.com) => Topic started by: mrobo.mrobo on February 13, 2016, 10:07:51 AM

Title: the page my.avast.com does not shows in new Firefox
Post by: mrobo.mrobo on February 13, 2016, 10:07:51 AM
Why the page my.avast.com does not shows in new Firefox?
I get only the loading icon.
On Edge browser shows correct.
Thanks.
Title: Re: the page my.avast.com does not shows in new Firefox
Post by: Eddy on February 13, 2016, 01:12:00 PM
Reinstall FireFox.
It is working without a problem for me.
Title: Re: the page my.avast.com does not shows in new Firefox
Post by: DavidR on February 13, 2016, 03:48:45 PM
No problem with firefox 44.0.2.
Title: Re: the page my.avast.com does not shows in new Firefox
Post by: mrobo.mrobo on February 13, 2016, 03:51:43 PM
seems probably some extension is blocking I must figure out which
Title: Re: the page my.avast.com does not shows in new Firefox
Post by: DavidR on February 13, 2016, 04:13:16 PM
seems probably some extension is blocking I must figure out which

First try running firefox (Safe Mode), all add-ons are disabled, that, if it works confirms an issue with an add-on.
Title: Re: the page my.avast.com does not shows in new Firefox
Post by: mrobo.mrobo on February 14, 2016, 06:03:32 PM
the problem was the extension Avira Browser Safety
, after I disabled it the page worked like a charm...
Title: Re: the page my.avast.com does not shows in new Firefox
Post by: DavidR on February 14, 2016, 06:21:10 PM
the problem was the extension Avira Browser Safety
, after I disabled it the page worked like a charm...

Thanks for the update.

Security based add-ons can have an adverse effect.