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Consumer Products => Avast Secure Browser => Avast Secure Browser for Windows => Topic started by: REDACTED on February 14, 2016, 12:54:03 PM

Title: Weak browser?
Post by: REDACTED on February 14, 2016, 12:54:03 PM

Greetings all!

Just a question, am I the only one with slowdowns at twitter, every animated image, and even  a total crash of the computer, not bein able to simply restart?

Now, i'm wonderin if the 32 bit version I got as the SafeZone is the right for my 64 bits sytem, and if that's linked....

Title: Re: Weak browser?
Post by: Eddy on February 14, 2016, 02:07:56 PM

What OS/SP ?
What exact version of avast ?
Any other security (related) software installed ? (or was there)
If the system crashes, what is the error code ?

If your system can handle 64 bit it doesn't mean all software is 64 bit.
In fact most is still 32 bit (like avast).
If software mention it is 64 bit, it basically means only that it can run a 64 bit system.

Title: Re: Weak browser?
Post by: REDACTED on February 14, 2016, 04:33:48 PM

Windows 10 with avast IS, no other security software installed, after Mc afee removed.

How do I know the system errors?

Title: Re: Weak browser?
Post by: REDACTED on February 14, 2016, 10:03:10 PM

And again a new crash, unable to stop process or task, forced to brutal restart...

Title: Re: Weak browser?
Post by: Eddy on February 14, 2016, 10:08:20 PM

Did you use the McAfee removal tool ?

Errors and such can be found in the Windows log files.

Title: Re: Weak browser?
Post by: REDACTED on February 14, 2016, 10:42:41 PM

Well, I think that yes I used Mc Afee removal tool. Otherwise, where are the windows log files?

Title: Re: Weak browser?
Post by: REDACTED on February 15, 2016, 12:21:17 AM

Ok, third crash, end of "safe-browser"...

Title: Re: Weak browser?
Post by: Asyn on February 15, 2016, 08:13:57 AM

- Which version of AIS..?
- OS..? (32/64 Bit..? - which SP/Build..?)

Title: Re: Weak browser?
Post by: ondrejz on February 15, 2016, 10:22:57 AM

Hi Johyn

please describe step by step what you do until the crash occur.

How the crash looks like? Is whole OS frozen or SZBrowser is closed unexpectedly? Can you run some other apps when it happens?

Thanks

Title: Re: Weak browser?
Post by: REDACTED on February 15, 2016, 10:44:31 AM

How to know wich version of AIS? And again, on windows 10.

Now, the crashs hapened after rollin on twitter animated images, or after a simple click on the download buton of EVE online... It looks like the whole OS frozen, apart an useless task manager... I can click on the close buton of the SZBrowser to stop the 'process', but nothin hapen...

Title: Re: Weak browser?
Post by: Asyn on February 15, 2016, 11:17:26 AM

Quote from: Johyn on February 15, 2016, 10:44:31 AM

1. How to know wich version of AIS?
2. And again, on windows 10.

1. Right click the tray icon and select "About Avast".
2. Again, which build of W10..??

Title: Re: Weak browser?
Post by: REDACTED on February 15, 2016, 12:00:34 PM

Windows 10 family?

AIS vers 11.1.2253

Title: Re: Weak browser?
Post by: Asyn on February 15, 2016, 12:05:17 PM

Quote from: Johyn on February 15, 2016, 12:00:34 PM

Windows 10 family?

Guess, that means you've no idea... ;)
Wait for Ondrej Z., he'll guide you.

Title: Re: Weak browser?
Post by: REDACTED on February 15, 2016, 12:42:46 PM

Windows 10 family is what I found out, now, is it enough?  ???

Title: Re: Weak browser?
Post by: DaveTheRave on February 25, 2016, 10:35:54 AM

Hello,

Please can you create a ticket using this link ---> https://support.avast.com/support/tickets/new

Please provide me the ticket number and I can take action on this.

Also, it would be great if you could generate a support package.

Generate and send me a Support Package
In this article you can learn how to generate and send us a Support Package: https://www.avast.com/faq.php?article=AVKB33#artTitle
Once the process is finished, send me ID of the Support Package or the file itself as an attachment to your next response.

Many Thanks.