Avast WEBforum

Other => Viruses and worms => Topic started by: REDACTED on February 21, 2016, 02:27:10 AM

Title: Can't Install Avast, Keep getting error (Code 0x3)
Post by: REDACTED on February 21, 2016, 02:27:10 AM
Can someone please help, I recently noticed that my Avast said that I was unprotected, I clicked the resolve all button, and nothing happened, I un-installed it, and after the un-install the tray icon was still there, I tried to just delete my Avast folder from my program files, and got an access denied error, so after some research, I downloaded and installed AvastClear, and ran it in Safe Mode, per the instructions, and that seemed to do the trick, the tray icon was gone, but now, I've been trying to re-install Avast, and during the installation I keep getting this...
the stub cannot run installer/updater executable' setup\Sfx\insup.exe' (code 0x3)

I am attaching the Malwarebytes, and Farbar scans, tried to do an aswMBR.exe scan as well, but it stopped and closed during the scan.


Any help would be greatly appreicated.
Title: Re: Can't Install Avast, Keep getting error (Code 0x3)
Post by: essexboy on February 21, 2016, 12:23:39 PM
Hi you have AVG installed and running that will need to be removed.

Run this fix from safe mode otherwise it will not work.  Once it has run then run avastclear again

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
CreateRestorePoint:
HKLM\...\Run: [AvastUI.exe] => "AvastUI.exe" /nogui
BHO: No Name -> {02478D38-C3F9-4efb-9B51-7695ECA05670} -> No File
BHO: No Name -> {3049C3E9-B461-4BC5-8870-4C09146192CA} -> No File
BHO: No Name -> {31c7d459-9cc3-44f2-9dca-fc11795309b4} -> No File
BHO: No Name -> {95B7759C-8C7F-4BF1-B163-73684A933233} -> No File
BHO: No Name -> {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} -> No File
BHO: No Name -> {EFA17361-CDC0-4927-9AFC-BAAD1F96B2AE} -> No File
BHO: No Name -> {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} -> No File
Toolbar: HKLM - No Name - {EF99BD32-C1FB-11D2-892F-0090271D4F88} -  No File
Toolbar: HKLM - No Name - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} -  No File
Toolbar: HKLM - No Name - {95B7759C-8C7F-4BF1-B163-73684A933233} -  No File
Toolbar: HKU\.DEFAULT -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} -  No File
Toolbar: HKU\.DEFAULT -> No Name - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} -  No File
Toolbar: HKU\S-1-5-21-1085031214-1580436667-1801674531-1004 -> No Name - {31C7D459-9CC3-44F2-9DCA-FC11795309B4} -  No File
Toolbar: HKU\S-1-5-21-1085031214-1580436667-1801674531-1004 -> No Name - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} -  No File
Toolbar: HKU\S-1-5-21-1085031214-1580436667-1801674531-1004 -> No Name - {E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} -  No File
Handler: linkscanner - No CLSID Value -
Handler: skype-ie-addon-data - No CLSID Value -
FF user.js: detected! => G:\Documents and Settings\Ragewind\Application Data\Mozilla\Firefox\Profiles\ksyktgml.default\user.js [2014-11-25]
FF HKLM\...\Firefox\Extensions: [wrc@avast.com] - WebRep\FF
FF Extension: Avast Online Security - WebRep\FF [2016-02-20]
FF HKLM\...\Firefox\Extensions: [sp@avast.com] - G:\Program Files\AVAST Software\Avast\SafePrice\FF => not found
CHR Extension: (Avast SafePrice) - G:\Documents and Settings\Ragewind\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\eofcbnmajmjmplflapaojjnihcjkigck [2015-11-25]
CHR Extension: (Avast Online Security) - G:\Documents and Settings\Ragewind\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\gomekmidlodglbbmalcneegieacbdmki [2015-11-25]
S2 avast! Antivirus; "AvastSvc.exe" [X]
R2 aswHwid; G:\windows\system32\drivers\aswHwid.sys [32792 2016-02-20] (AVAST Software)
R2 aswMonFlt; G:\windows\system32\drivers\aswMonFlt.sys [91168 2016-02-20] (AVAST Software)
R1 aswRdr; G:\windows\system32\drivers\aswRdr.sys [64272 2016-02-20] (AVAST Software)
R0 aswRvrt; G:\windows\system32\Drivers\aswRvrt.sys [58776 2016-02-20] (AVAST Software)
R1 aswSnx; G:\windows\system32\drivers\aswSnx.sys [812720 2016-02-20] (AVAST Software)
R1 aswSP; G:\windows\system32\drivers\aswSP.sys [447848 2016-02-20] (AVAST Software)
S3 aswStmXP; G:\windows\system32\drivers\aswStmXP.sys [171608 2016-02-20] (AVAST Software)
S3 aswTdi; G:\windows\system32\drivers\aswTdi.sys [67088 2016-02-20] (AVAST Software)
R0 aswVmm; G:\windows\system32\Drivers\aswVmm.sys [221240 2016-02-20] (AVAST Software)
S3 esgiguard; \??\G:\Program Files\Enigma Software Group\SpyHunter\esgiguard.sys [X]
S3 F-Secure Standalone Minifilter; \??\G:\DOCUME~1\Ragewind\LOCALS~1\Temp\OnlineScanner\Anti-Virus\fsgk.sys [X]
2016-02-20 10:29 - 2016-02-20 10:29 - 00000000 ____D G:\Program Files\AVAST Software
2016-02-20 02:56 - 2015-07-23 13:59 - 00171608 _____ (AVAST Software) G:\windows\system32\Drivers\aswStmXP.sys
2016-02-20 02:56 - 2014-05-12 15:34 - 00032792 _____ (AVAST Software) G:\windows\system32\Drivers\aswHwid.sys
2016-02-20 02:56 - 2014-01-22 09:34 - 00221240 _____ (AVAST Software) G:\windows\system32\Drivers\aswVmm.sys
2016-02-20 02:56 - 2014-01-22 09:34 - 00091168 _____ (AVAST Software) G:\windows\system32\Drivers\aswMonFlt.sys
2016-02-20 02:56 - 2014-01-22 09:34 - 00058776 _____ (AVAST Software) G:\windows\system32\Drivers\aswRvrt.sys
2016-02-20 02:56 - 2012-03-09 18:35 - 00812720 _____ (AVAST Software) G:\windows\system32\Drivers\aswSnx.sys
2016-02-20 02:56 - 2012-03-09 18:35 - 00447848 _____ (AVAST Software) G:\windows\system32\Drivers\aswSP.sys
2016-02-20 02:56 - 2012-03-09 18:35 - 00067088 _____ (AVAST Software) G:\windows\system32\Drivers\aswTdi.sys
2016-02-20 02:56 - 2012-03-09 18:35 - 00064272 _____ (AVAST Software) G:\windows\system32\Drivers\aswRdr.sys
Task: G:\windows\Tasks\avast! Emergency Update.job => G:\Program Files\AVAST Software\Avast\AvastEmUpdate.exe
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
RemoveProxy:
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe
(https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG)
Run FRST and press Fix
On completion a log will be generated please post that
Title: Re: Can't Install Avast, Keep getting error (Code 0x3)
Post by: REDACTED on February 21, 2016, 11:05:18 PM
Thanks for the help. I removed ASG with their removal tool, then ran the Farbar fix in safe mode, like you said, here's the log...
Title: Re: Can't Install Avast, Keep getting error (Code 0x3)
Post by: Eddy on February 21, 2016, 11:06:33 PM
Please do not change the names of log files.
The date/time is already mentioned in them ;)
Title: Re: Can't Install Avast, Keep getting error (Code 0x3)
Post by: REDACTED on February 22, 2016, 12:36:18 PM
I didn't change anything, I just uploaded it from the folder that it was in.
Title: Re: Can't Install Avast, Keep getting error (Code 0x3)
Post by: essexboy on February 22, 2016, 04:12:41 PM
Download Avast Uninstall Utility (http://www.avast.com/en-gb/uninstall-utility) to your Desktop.
Download the correct version of Avast 
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel

----------
Title: Re: Can't Install Avast, Keep getting error (Code 0x3)
Post by: REDACTED on February 22, 2016, 11:05:06 PM
I tried to run the uninstall tool, but got the same "the stub cannot run installer/updater executable' setup\Sfx\insup.exe' (code 0x3)" error
Title: Re: Can't Install Avast, Keep getting error (Code 0x3)
Post by: essexboy on February 23, 2016, 03:56:16 PM
Are you changing where Avast is installing ?
Title: Re: Can't Install Avast, Keep getting error (Code 0x3)
Post by: REDACTED on February 24, 2016, 05:56:00 PM
No, I don't even get to that point, I start to run the program and a AVAST graphic comes up with a spinning circle, then after a while the error pops up, and I click the x, and everything goes away.
Title: Re: Can't Install Avast, Keep getting error (Code 0x3)
Post by: essexboy on February 24, 2016, 07:14:55 PM
Could you run a fresh FRST scan please so that I can ensure that nothing was missed
Title: Re: Can't Install Avast, Keep getting error (Code 0x3)
Post by: REDACTED on February 26, 2016, 06:49:22 PM
Okay, here's the latest scan
Title: Re: Can't Install Avast, Keep getting error (Code 0x3)
Post by: essexboy on February 26, 2016, 08:29:58 PM
This is all that remains of Avast .. Just one registry entry

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
CreateRestorePoint:
AV: avast! Antivirus (Enabled - Up to date) {7591DB91-41F0-48A3-B128-1A293FD8233D}
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe
(https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG)
Run FRST and press Fix
On completion a log will be generated please post that
Title: Re: Can't Install Avast, Keep getting error (Code 0x3)
Post by: REDACTED on March 06, 2016, 10:58:28 PM
Sorry, haven't been around much, but I appreciate the help, I am going to run the fix, later today, but one question, right now, I have Avira Anti-virus on my computer, will that have any effect on the outcome?
Title: Re: Can't Install Avast, Keep getting error (Code 0x3)
Post by: Eddy on March 06, 2016, 11:05:11 PM
http://blog.kaspersky.com/multiple-antivirus-programs-bad-idea/
Title: Re: Can't Install Avast, Keep getting error (Code 0x3)
Post by: REDACTED on March 07, 2016, 02:55:19 AM
Thanks for the item about having more than one anti-virus programs, I was only using the Avira, till I got Avast to work, then I was going to use Avast exclusively.

BTW, here's the log...
Title: Re: Can't Install Avast, Keep getting error (Code 0x3)
Post by: Eddy on March 07, 2016, 12:40:12 PM
You need to remove a av completely before installing another.
Title: Re: Can't Install Avast, Keep getting error (Code 0x3)
Post by: REDACTED on April 28, 2016, 07:06:09 PM
Okay, been away from the computer for a while, but as far as I know, all my anti-virus programs have been removed, and yet, when I tried to install AVAST again this morning, low and behold, what did I get? Yup, you guessed it, the same Damn error! so I went back into safe mode, and ran a new scan, and here's the results.
Title: Re: Can't Install Avast, Keep getting error (Code 0x3)
Post by: essexboy on April 28, 2016, 07:32:39 PM
Why is windows on your G drive and C drive set as removable
Title: Re: Can't Install Avast, Keep getting error (Code 0x3)
Post by: REDACTED on April 28, 2016, 08:56:10 PM
I have no idea, it did have another hard drive originally, but it got damaged, and removed, so this is just how they set it up.
Title: Re: Can't Install Avast, Keep getting error (Code 0x3)
Post by: essexboy on April 28, 2016, 09:10:05 PM
OK run this fix and then run the uninstall tool again

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
2016-04-28 08:43 - 2016-04-28 08:43 - 00000000 ____D G:\Program Files\AVAST Software

 
Save this as fixlist.txt, in the same location as FRST.exe
(https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG)
Run FRST and press Fix
On completion a log will be generated please post that
Title: Re: Can't Install Avast, Keep getting error (Code 0x3)
Post by: REDACTED on April 28, 2016, 10:01:18 PM
Ran the fix, and then tried to run the uninstall tool, and got the error again, here's the log
Title: Re: Can't Install Avast, Keep getting error (Code 0x3)
Post by: essexboy on April 28, 2016, 10:58:14 PM
Hmm I think this will need something like revo to ensure that all references to Avast are gone ...  I will think on how to do this
Title: Re: Can't Install Avast, Keep getting error (Code 0x3)
Post by: REDACTED on April 29, 2016, 02:55:55 PM
Okay, thanks for all the help!
Title: Re: Can't Install Avast, Keep getting error (Code 0x3)
Post by: essexboy on April 29, 2016, 03:14:08 PM
Download Revo uninstaller from here http://www.revouninstaller.com/revo_uninstaller_free_download.html

Then try to install Avast, it will probably fail but try it anyway.

Then use Revo to remove all traces of Avast.

Reboot run avast uninstall utility
Now try and install Avast
Title: Re: Can't Install Avast, Keep getting error (Code 0x3)
Post by: REDACTED on April 30, 2016, 01:09:32 AM
That did it! Thanks so much for all your help!
Title: Re: Can't Install Avast, Keep getting error (Code 0x3)
Post by: essexboy on April 30, 2016, 11:36:48 AM
A long way round to what should be a simple task :)
Title: Re: Can't Install Avast, Keep getting error (Code 0x3)
Post by: REDACTED on May 03, 2016, 11:29:11 PM
Well, what matters we got there! Thanks again!