Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: REDACTED on February 23, 2016, 08:03:52 AM

Title: Android phone twice in portal
Post by: REDACTED on February 23, 2016, 08:03:52 AM

Hi,
I just added my Huawei Phone to Avast.
Now on portal I have two entries of my phone.
- one with antivirus green and antitheft grey
- one with antitheft green and antivirus grey
both entries have the same IMEI number.
I logged in on antivirus and antitheft with my account id (same)
How is this possible.
Thanks for any suggestions.
Regards
Yves

Title: Re: Android phone twice in portal
Post by: Asyn on February 23, 2016, 08:22:02 AM

Known bug, the devs are working on it.

Title: Re: Android phone twice in portal
Post by: Junior Felix on February 25, 2016, 11:20:56 PM

Went to me too. But I guess that's because the new version of antivirus, installed but not recognized by myavast. Turns grey instead of green and doesn't work as it should. Sometimes you track and make records, sometimes don't. Uninstall and install didn't solve the problem and the device now is twice displayed there. Waiting for the solution and also by the non-actualisation of the Rewards Score. 4 weeks since the last points attribution .

Title: Re: Android phone twice in portal
Post by: REDACTED on March 23, 2016, 04:57:25 AM

Same problem here.

Title: Re: Android phone twice in portal
Post by: REDACTED on March 23, 2016, 02:38:36 PM

Quote from: Asyn on February 23, 2016, 08:22:02 AM

Known bug, the devs are working on it.

Any progress? Still have this bug with Samsung Galaxy S5...

Title: Re: Android phone twice in portal
Post by: REDACTED on March 27, 2016, 11:20:13 PM

Same issue here with new Galaxy Core Plus Duos.
Annoying but can live with it for short time before avast fix comes out or change to other app that works like it should.

Also, Mobile Security device in account > settings doe NOT save phone number.
Are others having same problem?

Title: Re: Android phone twice in portal
Post by: REDACTED on March 28, 2016, 04:32:01 AM

I have this issue and more... All my Android devices have both installed.

Some devices are shown twice; once for AV plus once for anti-theft... Some devices are shown with only one or the other installed in spite of having both... Some devices show both installed...

Maddening!

Title: Re: Android phone twice in portal
Post by: Eddy on March 28, 2016, 11:04:32 AM

The double listing has to do with a change in a API in Android 6.x
avast is working on it.

To explain it really simple (not exactly accurate).
There are two entirely different things and avast has to make it so it looks like they are the exact same.
Something like taking a truck and a race-car and make it look like it is a bike ;D
Not easy to do.

Title: Re: Android phone twice in portal
Post by: REDACTED on March 29, 2016, 09:14:37 AM

Then why is it happening with devices that don't run Android 6? The device I'm using right now is on 5.0.2

Title: Re: Android phone twice in portal
Post by: Eddy on March 29, 2016, 12:22:10 PM

Because the latest AMS is using a different API.

As I said, avast is already working on a solution.

Title: Re: Android phone twice in portal
Post by: REDACTED on March 31, 2016, 12:19:29 AM

Thanks for the heads up. Just signed up today and saw my phone listed twice as well.

Title: Re: Android phone twice in portal
Post by: REDACTED on June 22, 2016, 04:41:17 PM

Still no news about this issue?

Can it be that this simple issue is so hard for a big software company like avast to work on?

Title: Re: Android phone twice in portal
Post by: Eddy on June 22, 2016, 05:06:36 PM

Too my knowledge the problem has been solved over a month ago.