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Consumer Products => Avast Mobile Apps => Avast Anti-Theft for Android => Topic started by: REDACTED on March 06, 2016, 09:53:34 AM

Title: "UNABLE TO CONNECT YOUR DEVICE" ISSUE
Post by: REDACTED on March 06, 2016, 09:53:34 AM

Hi there,
I own an HTC ONE M8 running Marshmallow.
I face some issues when I am tring to take a picture or locating my phone, I get a massage saying "We are unable to connect your device", same thing when I try to locate ot track my device.
Does anyone have the same problem?

Title: Re: "UNABLE TO CONNECT YOUR DEVICE" ISSUE
Post by: Asyn on March 06, 2016, 10:20:59 AM

Contact support: https://support.avast.com/support/tickets/new

Title: Re: "UNABLE TO CONNECT YOUR DEVICE" ISSUE
Post by: Eddy on March 06, 2016, 11:55:14 AM

It is a known issue.
Often when you disconnect the device and add it again (after e.g. 30 minutes) it is working.

Or just keep trying, it sometimes all of a sudden starts working.