Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on March 12, 2016, 07:51:16 PM

Title: How on earth are you meant to reinstall the software you have paid for!!!!!!
Post by: REDACTED on March 12, 2016, 07:51:16 PM
my AV has stopped working but you have made it absolutely so bloody difficult for me to log in and download again!

bloody disgrace

philwaller5269@gmail.com

worry about your customers before worrying about facebook.com

jeez!!!!
Title: Re: How on earth are you meant to reinstall the software you have paid for!!!!!!
Post by: REDACTED on March 12, 2016, 07:53:35 PM
PS


i wont be coming back on renewal!!!!

its a joke!
Title: Re: How on earth are you meant to reinstall the software you have paid for!!!!!!
Post by: essexboy on March 12, 2016, 08:12:54 PM
It will take a bit more that two minutes to get an answer, but I will try

Download Avast Uninstall Utility (http://www.avast.com/en-gb/uninstall-utility) to your Desktop.
Download the correct version of Avast 
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel

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Title: Re: How on earth are you meant to reinstall the software you have paid for!!!!!!
Post by: DavidR on March 12, 2016, 08:24:03 PM
No idea why you would have to log on again just to download the program again, just download it, install it and apply your license file again (done).

If you didn't retain a copy of your license file - try the Resend avast License https://www.avast.com/resend-license-paid.php (https://www.avast.com/resend-license-paid.php), you will need to enter the email that you used when purchasing the license, e.g. the one that the original email with the link was sent.
Title: Re: How on earth are you meant to reinstall the software you have paid for!!!!!!
Post by: Eddy on March 12, 2016, 09:24:38 PM
In addition to what DavidR said, you can also get your license file again (if needed) through your avast account.
https://my.avast.com
Title: Re: How on earth are you meant to reinstall the software you have paid for!!!!!!
Post by: bob3160 on March 12, 2016, 09:53:36 PM
You should also remove your email address from this open forum unless you love spam. :)