Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on March 12, 2016, 07:51:16 PM
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my AV has stopped working but you have made it absolutely so bloody difficult for me to log in and download again!
bloody disgrace
philwaller5269@gmail.com
worry about your customers before worrying about facebook.com
jeez!!!!
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PS
i wont be coming back on renewal!!!!
its a joke!
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It will take a bit more that two minutes to get an answer, but I will try
Download Avast Uninstall Utility (http://www.avast.com/en-gb/uninstall-utility) to your Desktop.
Download the correct version of Avast
Avast Free (http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe)
Avast Pro (http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe)
Avast Internet Security (http://files.avast.com/iavs9x/avast_internet_security_setup.exe)
Avast Premier (http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe)
Disconnect from the net
Uninstall Avast via control panel
- Run the uninstall tool and accept the reboot to safe mode
- Once complete reboot your system
- Reinstall Avast
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No idea why you would have to log on again just to download the program again, just download it, install it and apply your license file again (done).
If you didn't retain a copy of your license file - try the Resend avast License https://www.avast.com/resend-license-paid.php (https://www.avast.com/resend-license-paid.php), you will need to enter the email that you used when purchasing the license, e.g. the one that the original email with the link was sent.
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In addition to what DavidR said, you can also get your license file again (if needed) through your avast account.
https://my.avast.com
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You should also remove your email address from this open forum unless you love spam. :)