Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on March 26, 2016, 01:03:22 PM

Title: Avast Internet Security vs Thunderbird: all messages lost!
Post by: REDACTED on March 26, 2016, 01:03:22 PM
Few weeks ago I installed Avast internet security for extra security in email . Two days ago, the virus has found malware in incoming messages  and since then has disappeared all mail from 2009 two days ago .
Only 20 older messager remained in Inbox folder, I lost over 3000 messages!!
The email client is Thunderbird , the operating system is Windows 10 home.
I bought Avast Internet Security for extra security: is this the extra security? Deleting all messages in Inbox if Avast find a malware?
How can I find my messages?
Title: Re: Avast Internet Security vs Thunderbird: all messages lost!
Post by: Pondus on March 26, 2016, 06:01:04 PM
Is this related to your Yahoo account?
If so, have you logged in to Yahoo webmail to see if mail are still there?

Title: Re: Avast Internet Security vs Thunderbird: all messages lost!
Post by: REDACTED on March 27, 2016, 09:54:26 AM
No mail account Yahoo, I only use my yahoo account through webmail.
Title: Re: Avast Internet Security vs Thunderbird: all messages lost!
Post by: Pondus on March 27, 2016, 10:47:36 AM
The account you use thunderbird with, have you logged in using webmail to check if mail are sill there?

Title: Re: Avast Internet Security vs Thunderbird: all messages lost!
Post by: REDACTED on March 28, 2016, 09:53:40 AM
no, I use Pop3 and no message remain on remore server.
Title: Re: Avast Internet Security vs Thunderbird: all messages lost!
Post by: Eddy on March 28, 2016, 10:53:41 AM
What email provider(s) are you using with Thunderbird ?
Title: Re: Avast Internet Security vs Thunderbird: all messages lost!
Post by: bob3160 on March 28, 2016, 10:33:00 PM
If you know when this happened, you may be able to use a restore point to go back before the event ???
Title: Re: Avast Internet Security vs Thunderbird: all messages lost!
Post by: REDACTED on March 29, 2016, 12:04:53 PM
Quote from: Eddy on March 28, 2016, 10:53:41 AM
What email provider(s) are you using with Thunderbird ?

Fastweb and Aruba (italian providers).
Title: Re: Avast Internet Security vs Thunderbird: all messages lost!
Post by: Eddy on March 29, 2016, 12:19:53 PM
I suggest you contact them and ask if they have a backup of the mail.

Also attach the CleanUp log file to your next post here.
It might tell what happened.