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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: REDACTED on March 30, 2016, 05:12:00 PM

Title: Very slow
Post by: REDACTED on March 30, 2016, 05:12:00 PM

Just purchased Secureline. Wish I'd read the lousy reviews first. My normal download speed is around 35 mbs. With Secureline connected to London, Paris or Amserdam I get around 2.5 mbs. I live in UK. What a waste of money.

Title: Re: Very slow
Post by: Eddy on March 30, 2016, 05:37:18 PM

How did you test the speed ?

Title: Re: Very slow
Post by: schmidthouse on March 30, 2016, 06:24:39 PM

Quote from: wudbskibum2 on March 30, 2016, 05:12:00 PM

Just purchased Secureline. Wish I'd read the lousy reviews first. My normal download speed is around 35 mbs. With Secureline connected to London, Paris or Amserdam I get around 2.5 mbs. I live in UK. What a waste of money.

You could also read the information here:https://forum.avast.com/index.php?topic=179251.15 (https://forum.avast.com/index.php?topic=179251.15)

NOTE: Post #21 is of specific interest.

Title: Re: Very slow
Post by: REDACTED on March 31, 2016, 12:17:21 AM

Tested speed with OOkla speed test. Further info- Also installed this on Android tablet and dont have this problem.

Title: Re: Very slow
Post by: Davidek on April 04, 2016, 03:12:35 PM

Hi wudbskibum2,

It may not help much, but we are currently looking at ways to improve the download speeds for users.  We understand that this is a crucial user experience aspect of the service and we don't take it lightly.  Using  a VPN will always slow the speed down somewhat, but your frustration is understandable.

If you are unsatisfied with the performance, you do have a 30-day money back guarantee

Best regards,

Davidek

Title: Re: Very slow
Post by: REDACTED on May 24, 2016, 04:41:14 PM

Maybe change VPN location to somewhere closer to you? Also maybe your network connection could be the problem or part of it.

Title: Re: Very slow
Post by: Davidek on May 25, 2016, 07:32:08 AM

Hi,

We just made some changes to OpenVPN so download speeds (Windows/Android) should be noticeably better.  Please give it a try and share your feedback.

Many thanks,

Davidek

Title: Re: Very slow
Post by: Eddy on May 25, 2016, 08:23:11 AM

Tornado >

Quote

London, Paris or Amserdam I get around 2.5 mbs. I live in UK

Only thing closer is Ireland and there is no vpn server from avast there.

Title: Re: Very slow
Post by: REDACTED on July 27, 2016, 09:32:49 PM

I just installed a demo of SecureLine. Using speedtest.net I get a download speed of 20mb without SecureLink about 6mb when it's connected. I'm near Denver and it's connecting in Salt Lake as the closest. Needless to say, this isn't going to be acceptable.

Title: Re: Very slow
Post by: Eddy on July 27, 2016, 10:19:27 PM

Distance nowadays isn't saying much about the speed you (can) get.
A server further away can give a better speed than one close to you that is very busy.

Title: Re: Very slow
Post by: REDACTED on July 27, 2016, 11:56:07 PM

tried Chicago, even slower

Title: Re: Very slow
Post by: Davidek on July 28, 2016, 11:35:22 AM

Hi poobah,

Using any VPN is going to slow down your connection, it's an unavoidable part of any VPN service.  However, it doesn't mean we just blankly accept the situation.  We are always looking for ways to improve overall network performance so users get the best experience possible.  Last month, we made some changes that improved the network performance quite a bit (2x faster downloads) And we are looking into ways to further improve.

Probably not exactly the answer you are looking for but wanted to provide some background info.

Best regards,

Davidek