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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on April 02, 2016, 05:07:42 PM

Title: Payed twice. Added ticket for refund, still no reaction from Avast
Post by: REDACTED on April 02, 2016, 05:07:42 PM

What is the average waiting time for Avast to answer on a ticket? I am waiting now for 9 days
Or is this just a farce to let people think that there is a possibility to register a complaint

Title: Re: Payed twice. Added ticket for refund, still no reaction from Avast
Post by: Asyn on April 02, 2016, 05:09:42 PM

Post your ticket-ID.

Title: Re: Payed twice. Added ticket for refund, still no reaction from Avast
Post by: Eddy on April 02, 2016, 05:09:59 PM

avast is trying to handle tickets within 10 business days.
When the support people are really busy or have to check a lot to see where the problem is, it can take slightly longer.

Title: Re: Payed twice. Added ticket for refund, still no reaction from Avast
Post by: REDACTED on April 02, 2016, 05:16:03 PM

OK, thanks. then I have to wait one week extra

Title: Re: Payed twice. Added ticket for refund, still no reaction from Avast
Post by: DavidR on April 02, 2016, 05:19:22 PM

Quote from: wplanken on April 02, 2016, 05:16:03 PM

OK, thanks. then I have to wait one week extra

I would still post the support ticket ID number and we might be able to give it a bit of a nudge.