Avast WEBforum
Other => General Topics => Topic started by: justin1278 on January 09, 2006, 02:53:37 AM
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Hello,
Read this article on the Spybot Search and Sestroy Homepage.
http://safer-networking.net/en/index.html
~justin1278
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I emailed the people mentioned in the article showing my disgust.
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Shame shame on Symantec again :( >:(
Yes... This happens when money speaks loudly than the free good work of the others.
Thanks SpyBot team for all your hard work :)
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Hello,
I to have e-mailed them saying my disgust. Tech if you click on the names of the people in the topic it will open your e-mail program to send them an e-mail. If you would like you can use this way to e-mail them what you think. Thanks Team Spybot for making such a free wonderful product. I have lost all respect for Symantec that I had.
~justin1278
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disgusting :(
p.s.
is there any difference between www.safer-networking.org and www.safer-networking.net ?
thanks
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I just wanted to mention that I also e-mailed both of those gentlemen mentioned in the SpyBot S&D article at Symantec. Was a very nice long e-mail but direct and to the point. Might not help but sure couldn't hurt. :)
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disgusting :(
p.s.
is there any difference between www.safer-networking.org and www.safer-networking.net ?
thanks
Just different domain, otherwise it's the same page.
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is there any difference between www.safer-networking.org and www.safer-networking.net ?
thanks
no
pls follow this link& take a look at line (14):
http://www.ntua.gr/cgi-bin/rtracert?name=safer-networking.net
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OK, that's really NOT FAIR! >:( Symantec is the biggest **** **** **** I've ever seen! >:( I can't say nothing more this time!
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Did anyone get a response back? I never did.
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thnx
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Hello,
I to have not gotten a reply. I think they are to embarrased to say anything back. Or maybe the just haven't checked there mail yet. But I said how I was going to buy some Symantec products and will not buy anything made by Symantec Corp. again and will not renew any of there products and will immediatly take them off of my system. This is just unforgivable in my opinion to what they have done.
~justin1278
P.S. Thanks for all of your support guys.
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Hello,
I to have not gotten a reply. I think they are to embarrassed to say anything back. Or maybe the just haven't checked there mail yet. But I said how I was going to buy some Symantec products and will not buy anything made by Symantec Corp. again and will not renew any of there products and will immediately take them off of my system. This is just unforgivable in my opinion to what they have done.
~justin1278
P.S. Thanks for all of your support guys.
I hope you guys aren't flaming them in your emails, they won't be embarrassed, they'll be furious. :o But I agree what Symantec did wasn't fair for the other company. :(
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No, of course not. I just told them what they were doing was wrong and I felt disgusted - and was urging my friends to refrain from using Symantec products (norton products) based on ethical standards.
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I have NOT received any answer from anyone at Symantec in response to my e-mail.
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Norton's Ghost 10 User Guide
General error messages
Following is a list of the most common, general error messages:
EA39070A
The internal structure of the recovery point file is invalid or unsupported when saving the file to a network location. This error can also occur for one of the following reasons:
The recovery point file is damaged or corrupted. Damage can occur when you create a recovery point over a network and there is significant packet loss during the creation of the recovery point file. You should verify recovery point after they are created to ensure their integrity. Create a new recovery point file to a different location, or create a new recovery point with a different file name to the same location.
The recovery point file is fine, but there may be a conflict with spyware detection software (such as Pest Control or Spybot) causing the recovery point file to become corrupt or appear to be corrupted. While using the product or Recovery Point Browser, disable all spyware detection software.
If you copy a recovery point file from one FireWire drive to another FireWire drive while connected to a FireWire expansion card that uses a Via chipset (such as the Kouwell card). To work around this issue, replace your Via-based FireWire expansion card with a card that uses a non- Via chipset (such as the Adaptec 4300 Fireconnect, which uses a TI chipset).
----------------------------------------------------
Seems like tech support are going by the manual.
"Disable all spyware detection software " , Im speculating, they think best way to accomplish this is to uninstall.
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I wasn't mean I just said I was suprised such a good company like Symantec that makes good priducts not including NAV would do that and I will no longer purchase any of there solutions.
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Hello,
I have recieved a reply from Symantec on the 1/16/06
below is what the e-mail said. I am sure others as well that have e-mailed Symantec have recieved the same replies. (e-mail in blue)
Hello,
you expressed your opinion to an article that has been published in a forum at safer-networking.org. Some of you expressed opinions in a very abusive way which is noted but believed just being your limited ability to communicate to others.
The individuals who are really interested in the matter please take the following into consideration:
There are allegations but what evidence do you see? Certainly not much because the article is simply not true.
Background
A technical article recommended to deactivate TEMPORARILY your spyware tool WHILE saving an image with Symantec's v2i Protector or Norton Ghost 10 when you have problems.
v2i/Ghost 10 can backup a computer while you continue working with Windows and save the backup to an image file.
Is deactivating certain services such an uncommon recommendation? Think what spybot does (e.g. checking loading points or tea timer controlling and preventing registry changes).....
Take into consideration
-- It is absolutely not true that Symantec asked customers to uninstall Spybot. This is a plain lie! Where is the proof?
-- When Spybot changes wording from 'disable' to 'remove' you should ask what their motives are. Are they trying to get some money with this makeup story?
-- It is not true that Spybot is under some sort of conspiracy attack. Why? There is no product from the Symantec or Norton line that competes with Spybot. This functionality is a very small part of Norton Internet Security suite but you would use this software primarily for anti-virus/firewall. Here, we talk about backup software for disaster recovery!
-- It is not true that the Symantec individuals mentioned by name did not get back to Patrick Kolla of Spybot. Frequent mails were sent to legal@spybot.info and patrick@spybot.info (I can name this mail address because it is published on the Web)
-- What would say or how would you react when the author of this article becomes immediately extremely abusive in his language to you. Everybody being in contact with Patrick has been insulted. Patrick Kolla is German living in Bochum (Germany). Patrick is well-known in his neighborhood for such scurrilous behavior. This story is another unfortunately proof.
-- The author writes about 'honor'. How do you rate the fact that he writes such article, provides no platform to response and exposes legitimate e-mail addresses of people who wanted to help, certainly without their consent?
-- Think about a situation having a computer disaster. You are lucky because you think you have an image.... but suddenly you learn the image is bad because.... well, I am pretty sure you blame Norton not Spybot.
-- Will you have problems? No, not consequently. But if you run into trouble, do not say you have not been warned of possible problems. Strange enough that Spybot has apparently no interest in looking into the issue from a technical perspective.
As you probably know, the creator of Spybot is German and due to legislation, an imprint for websites has to be published. Go and have a word with Patrick as well. You find patrick@kolla.de at http://www.kolla.de/
As a consequence, you can bet that the story has been brought to the legal departments now. European data and privacy law is banning these practices of false allegations and posting names on the Internet (without consent, as I assume) As a result Spybot will now be liable for damage... and Norton wins.
I am sure you can make up your mind yourself.
Stephan
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Er, is that a joke or was it serious? I thought at first it was a joke, but then it was really long so I didn't know.
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Probably Symantec being serious ... they are shooting themselves in the foot! :o
***
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Shame that there is no respect beetween the competitors on the market. It is a sad story really...
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The email just really lacked professionalism, which is what I would expect from someone working at Norton. Did this "Stephan" have an email address?
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Hello,
The persons name was Stephan Berger this persons e-mail was <rrgz635@yahoo.com> I am sending a reply to him.
~justin1278
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Hello Forum Members,
I have sent my reply to Stephan Berger and here is what it said. (in red)
Hello,
Here are a few points,
1. I was not abusive in my e-mail I got to the point that Symantec Corp. has lost a costumer. Although 1 person most likely not matter because Symantec is such a popular company, well it was.
2. The proof is all over many websites. Try doing a Google search using the keywords uninstall spybot to use norton ghost.
3. Symantec has done many things such as Rootkits coming with there services to supposedly help improve there service to the costumer.
4. I did not use any bad language in my e-mail to Symantec Corp. I was expressing myself in a very good way for how frustrated I was with what Symantec has done.
5. I will not believe anything Symantec says about Patrick M. Kolla because he is competition to Symantec so of course they will try to make costumers think that Patrick's product is no good.
Overall I believe your e-mail to me Stephan was very unprofessional.
Regards,
Justin Leffert
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Hello Forum Members,
I have sent my reply to Stephan Berger and here is what it said. (in red)
Hello,
Here are a few points,
1. I was not abusive in my e-mail I got to the point that Symantec Corp. has lost a costumer. Although 1 person most likely not matter because Symantec is such a popular company, well it was.
2. The proof is all over many websites. Try doing a Google search using the keywords uninstall spybot to use norton ghost.
3. Symantec has done many things such as Rootkits coming with there services to supposedly help improve there service to the costumer.
4. I did not use any bad language in my e-mail to Symantec Corp. I was expressing myself in a very good way for how frustrated I was with what Symantec has done.
5. I will not believe anything Symantec says about Patrick M. Kolla because he is competition to Symantec so of course they will try to make costumers think that Patrick's product is no good.
Overall I believe your e-mail to me Stephan was very unprofessional.
Regards,
Justin Leffert
I really suggest that you leave this matter to Mr. Kolla and Symantec. Both of them are professional people and they should settle this in a mature matter.
After hearing this problem from both directions, I don't know who to believe anymore. :-\
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It seems odd that Stephans' email address is not @symantec.com.
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It seems odd that Stephans' email address is not @symantec.com.
I was a bit curious on that too, I don't know if he's part of Symantec since I never heard of him. ???
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Hello,
I to noticed that, maybe he e-mailed me with his private one, but why? He must be in the company to know that I e-mailed Symantec.
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Hello,
I to noticed that, maybe he e-mailed me with his private one, but why? He must be in the company to know that I e-mailed Symantec.
All he had to do was scan this forum. I highly doubt that anything official from Symantec would be sent from a yahoo throw-away email account. IMHO.
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Ya thats possible to. But in the e-mail he said that many things were said and to get the e-mail he would need to have worked with Symantec unless he just came up with that by looking at the forums. Also how would he know this info about Mr. Kolla also? this makes no sense to me.
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Hello Forum Members,
I have sent my reply to Stephan Berger and here is what it said. (in red)
I really suggest that you leave this matter to Mr. Kolla and Symantec. Both of them are professional people and they should settle this in a mature matter.
After hearing this problem from both directions, I don't know who to believe anymore. :-\
You are right Turkey and the same goes to me also. But what bothers me is how the person Stephan instuled Mr. Kola. But I am sure they will both handle it in a Profesional matter.
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Er, is that a joke or was it serious? I thought at first it was a joke, but then it was really long so I didn't know.
I'm not sure I am under the impression that this person does not work for Symantec and does not know what he is talking about either.
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Ya thats possible to. But in the e-mail he said that many things were said and to get the e-mail he would need to have worked with Symantec unless he just came up with that by looking at the forums. Also how would he know this info about Mr. Kolla also? this makes no sense to me.
A simple Google search will get you all the info mentioned in the e-mail....