Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: REDACTED on April 17, 2016, 09:53:59 PM

Title: Help
Post by: REDACTED on April 17, 2016, 09:53:59 PM
Can someone here tell me where to get help?  I have tried support on numerous occastions and never receive any response.

I have been a customer for several years.   I have done everything to get rid of a problem that began a few months ago.  There is a program or something else on my computer that I can't get rid of.  I don't even know what it is or what is causing the action I discuss below.  Avast can't find what is causing it when scans are done but I am really getting sick and tired of it. 

Any time that I am online a box appears in the lower right screen with ads in it.  Every time I click to another link, there it goes again.  It's called ads by ArcadeCake.  Also at the same time a new tab appears in the upper right of the screen that pulls up another link to another advertising site:  http://crpsro.com

Why is it that Avast doesn't detect it and toss it?  Can you help?
Title: Re: Help
Post by: essexboy on April 17, 2016, 10:00:06 PM
OK lets have a look see

Please download Farbar Recovery Scan Tool (http://www.geekstogo.com/forum/files/file/435-frst-farbars-recovery-scan-tool/) and save it to your Desktop.
 
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
 
Title: Re: Help
Post by: REDACTED on April 17, 2016, 10:09:02 PM
Thank you!  I will give this a try.  So nice to hear from someone!
Title: Re: Help
Post by: REDACTED on April 17, 2016, 10:21:48 PM
Hi Again,

I'm getting a message that this type of file is not normally downloaded and could be harmful to my computer.  Is it okay to proceed?  I'm not a techie by any means so just let me know it will be ok to do this?

thanks
Title: Re: Help
Post by: essexboy on April 17, 2016, 10:23:14 PM
Yes if it is windows click the more info link and select download/run anyway
Title: Re: Help
Post by: REDACTED on April 17, 2016, 10:51:40 PM
Okay, scan is finally finished.  Here are the files.
Title: Re: Help
Post by: REDACTED on April 17, 2016, 11:10:30 PM
Did you get the files - Was it you that has downloaded them twice?  Do I have to remove this post and am I now at risk?  Just askin.
Title: Re: Help
Post by: essexboy on April 17, 2016, 11:12:07 PM
You can remove the logs now if you so wish

After this run let me know what problems remain

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
CreateRestorePoint:
zip:
HKLM-x32\...\Run: [TranslationBuddy EPM Support] => C:\Program Files (x86)\TranslationBuddy_5e\bar\1.bin\5emedint.exe [18688 2016-02-02] (Mindspark)
HKU\S-1-5-21-224097245-3312174469-3962227360-1000\...\Run: [UpdateAdmin] => C:\Users\Patty Baldwin\AppData\Local\UpdateAdmin\UpdateAdmin.exe /RUN
URLSearchHook: HKLM-x32 - (No Name) - {3ee8d0be-f450-4ef2-97b9-ac2222d14db3} - No File
URLSearchHook: HKLM-x32 - iWin Toolbar - {ce0c2586-da36-452b-acdb-320d9bcb19bf} - C:\Program Files (x86)\iWin\tbiWin.dll (Conduit Ltd.)
URLSearchHook: HKU\S-1-5-21-224097245-3312174469-3962227360-1000 - (No Name) - {4c60e5ab-5c68-4c59-abaa-885010b24b32} - C:\Program Files (x86)\FromDocToPDF_65\bar\1.bin\65SrcAs.dll No File
URLSearchHook: HKU\S-1-5-21-224097245-3312174469-3962227360-1000 - (No Name) - {151e0e34-9665-43b7-8584-4d482bf3ca59} - C:\Program Files (x86)\TranslationBuddy_5e\bar\1.bin\5eSrcAs.dll (Mindspark)
SearchScopes: HKLM-x32 -> {9a216821-0ec5-49a3-85ac-fb72ae79a1e8} URL = hxxp://search.tb.ask.com/search/GGmain.jhtml?p2=^Y6^xdm203^S11387^us&si=awuseasypdfconverter153864&ptb=4962ED45-90A0-4CF5-B41B-92761DB65446&ind=2014110617&n=780ce399&psa=&st=sb&searchfor={searchTerms}
SearchScopes: HKU\S-1-5-21-224097245-3312174469-3962227360-1000 -> {2E00D31D-D171-423D-836D-1A4D7EA7F1A9} URL = hxxp://search.conduit.com/ResultsExt.aspx?q={searchTerms}&SearchSource=4&ctid=CT3292715&CUI=UN23530332576246221&UM=2
SearchScopes: HKU\S-1-5-21-224097245-3312174469-3962227360-1000 -> {8776D662-D6EE-42EE-B626-33CD593E1691} URL = hxxp://www.cassiopessa.com/results.php?f=4&q={searchTerms}&a=csp_tight14_15_25&cd=2XzuyEtN2Y1L1QzutDtDtBtAyD0AtDyC0E0F0CzytA0D0FyCtN0D0Tzu0StCtByCyBtN1L2XzutAtFtCtCtFtAtFtCtN1L1CzutN1L1G1B1V1N2Y1L1Qzu2StAyCtB0B0E0F0B0DtGtByDyDtBtGtAyB0CzztGyCzy0AyBtGtCyBtBzyyEyDzzzyyD0D0DyE2QtN1M1F1B2Z1V1N2Y1L1Qzu2SyCzyzytAtCyC0EtDtGzztB0E0DtGyE0BtC0FtG0AyCyEtCtG0EyB0E0C0EyBzz0DtDtAtAyD2QtN0A0LzutBtN1B2Z1V1T1S1NzuzztBtB&cr=1886292077&ir=
SearchScopes: HKU\S-1-5-21-224097245-3312174469-3962227360-1000 -> {9143e921-7c9a-4d27-ac43-eaccc78cc55a} URL = hxxp://astromenda.com/results.php?f=4&q={searchTerms}&a=ast_dnldstr_14_34_ie&cd=2XzuyEtN2Y1L1QzutDtDtBtAyD0AtDyC0E0F0CzytA0D0FyCtN0D0Tzu0SzyyCtBtN1L2XzutBtFtBtCtFtCzztFyBtN1L1CzutCyEtBzytDyD1V1TtN1L1G1B1V1N2Y1L1Qzu2SyDtByBtB0F0D0CzytGyE0A0DyDtG0EtAtAtDtGyE0ByDzztGtDyE0Azy0EyCyByByE0B0C0E2QtN1M1F1B2Z1V1N2Y1L1Qzu2StAtDtAzytCzy0E0DtGyEtA0DzztG0FtCtCyDtG0B0BzytDtGtCtDyDyD0D0AyD0BzytByEzz2Q&cr=1260974177&ir=
SearchScopes: HKU\S-1-5-21-224097245-3312174469-3962227360-1000 -> {9a216821-0ec5-49a3-85ac-fb72ae79a1e8} URL = hxxp://search.tb.ask.com/search/GGmain.jhtml?p2=^Y6^xdm203^S11387^us&si=awuseasypdfconverter153864&ptb=4962ED45-90A0-4CF5-B41B-92761DB65446&ind=2014110617&n=780ce399&psa=&st=sb&searchfor={searchTerms}
BHO-x32: No Name -> {dafcc24f-ff8f-4df8-a6d8-c4f8111181df} -> No File
Toolbar: HKLM - iWin Games Toolbar - {c29f28ce-1c64-483d-80cc-05ab2aff3e5c} - C:\Program Files (x86)\iwingamestoolbar\encyclopediabritannicagamesbarX64.dll [2013-12-04] ()
Toolbar: HKU\S-1-5-21-224097245-3312174469-3962227360-1000 -> No Name - {724D43A0-0D85-11D4-9908-00400523E39A} -  No File
Toolbar: HKU\S-1-5-21-224097245-3312174469-3962227360-1000 -> No Name - {4E7BD74F-2B8D-469E-85B2-BC27FE9AAE2E} -  No File
Toolbar: HKU\S-1-5-21-224097245-3312174469-3962227360-1000 -> No Name - {3EE8D0BE-F450-4EF2-97B9-AC2222D14DB3} -  No File
Toolbar: HKU\S-1-5-21-224097245-3312174469-3962227360-1000 -> No Name - {A3C5F699-F046-47E7-8011-06269BC6ED24} -  No File
FF SearchPlugin: C:\Users\Patty Baldwin\AppData\Roaming\Mozilla\Firefox\Profiles\3mtm3odz.default\searchplugins\askcom.xml [2014-06-13]
FF SearchPlugin: C:\Users\Patty Baldwin\AppData\Roaming\Mozilla\Firefox\Profiles\3mtm3odz.default\searchplugins\Astromenda.xml [2015-05-04]
FF SearchPlugin: C:\Users\Patty Baldwin\AppData\Roaming\Mozilla\Firefox\Profiles\3mtm3odz.default\searchplugins\cassiopesa.xml [2015-06-22]
FF SearchPlugin: C:\Users\Patty Baldwin\AppData\Roaming\Mozilla\Firefox\Profiles\3mtm3odz.default\searchplugins\conduit.xml [2013-09-05]
FF Extension: Protect Me - C:\Users\Patty Baldwin\AppData\Roaming\Mozilla\Firefox\Profiles\3mtm3odz.default\Extensions\protectme@protectme.com [2013-04-19] [not signed]
FF Extension: iWin Games Toolbar - C:\Users\Patty Baldwin\AppData\Roaming\Mozilla\Firefox\Profiles\3mtm3odz.default\Extensions\{c29f28ce-1c64-483d-80cc-05ab2aff3e5c} [2014-11-13] [not signed]
CHR Plugin: (QuickTime Plug-in 7.7.3) - C:\Program Files (x86)\Mozilla Firefox\plugins\npqtplugin.dll => No File
CHR Plugin: (QuickTime Plug-in 7.7.3) - C:\Program Files (x86)\Mozilla Firefox\plugins\npqtplugin2.dll => No File
CHR Plugin: (QuickTime Plug-in 7.7.3) - C:\Program Files (x86)\Mozilla Firefox\plugins\npqtplugin3.dll => No File
CHR Plugin: (QuickTime Plug-in 7.7.3) - C:\Program Files (x86)\Mozilla Firefox\plugins\npqtplugin4.dll => No File
CHR Plugin: (QuickTime Plug-in 7.7.3) - C:\Program Files (x86)\Mozilla Firefox\plugins\npqtplugin5.dll => No File
CHR Plugin: (QuickTime Plug-in 7.7.3) - C:\Program Files (x86)\Mozilla Firefox\plugins\npqtplugin6.dll => No File
CHR Plugin: (QuickTime Plug-in 7.7.3) - C:\Program Files (x86)\Mozilla Firefox\plugins\npqtplugin7.dll => No File
CHR Extension: (SearchFlyBar2) - C:\Users\Patty Baldwin\AppData\Local\Google\Chrome\User Data\Default\Extensions\hgiifhjbblnglipdbpdgagphlcbililb [2013-12-01] [UpdateUrl: hxxp://autoupdate.chromewebtb.conduit-services.com/sb/?productId=CT3292715&extensionData=\u003Cextension_data\u003E] <==== ATTENTION
CHR HKU\S-1-5-21-224097245-3312174469-3962227360-1000\SOFTWARE\Google\Chrome\Extensions\...\Chrome\Extension: [hgiifhjbblnglipdbpdgagphlcbililb] - C:\Users\Patty Baldwin\AppData\Local\CRE\hgiifhjbblnglipdbpdgagphlcbililb.crx [2013-08-20]
2016-04-03 10:02 - 2016-04-03 10:02 - 01031493 _____ ( ) C:\Users\Patty Baldwin\Downloads\FlashPlayer_Updater(4).exe
2016-04-03 10:01 - 2016-04-03 10:01 - 01031493 _____ ( ) C:\Users\Patty Baldwin\Downloads\FlashPlayer_Updater(3).exe
2016-04-03 09:59 - 2016-04-03 10:00 - 01031493 _____ ( ) C:\Users\Patty Baldwin\Downloads\FlashPlayer_Updater(2).exe
2016-03-25 22:04 - 2016-03-25 22:04 - 00000000 ____D C:\Users\Patty Baldwin\AppData\Local\TranslationBuddy_5e
2016-03-25 22:03 - 2016-03-25 22:03 - 00000000 ____D C:\Users\Patty Baldwin\AppData\LocalLow\TranslationBuddy_5e
2016-03-25 22:02 - 2016-03-25 22:02 - 00000000 ____D C:\Program Files (x86)\TranslationBuddy_5e
2016-03-19 15:37 - 2016-03-19 15:37 - 01013128 _____ (Pokocefo ) C:\Users\Patty Baldwin\Downloads\FlashPlayer_Updater.exe
2016-03-19 15:37 - 2016-03-19 15:37 - 01013128 _____ (Pokocefo ) C:\Users\Patty Baldwin\Downloads\FlashPlayer_Updater(1).exe
2015-06-21 12:22 - 2015-06-21 12:22 - 0000064 _____ () C:\Users\Patty Baldwin\AppData\Local\220d35f2fa61083a6bb003c444a0091a
Task: {0501B628-4D18-4194-BB0F-77ED8A7AABB3} - System32\Tasks\ArcadeCakeMix-Patty Baldwin => Rundll32.exe "C:\Users\Patty Baldwin\AppData\Local\ArcadeCake\cakemix.dll",#1
Task: {2DE4FEBF-BB2E-413B-94C3-C2A11FA4502A} - System32\Tasks\ProPCCleaner_Start => C:\Program Files (x86)\Pro PC Cleaner\ProPCCleaner.exe <==== ATTENTION
Task: {9E79F06B-E182-457D-AAAE-FC9695AE1E4A} - System32\Tasks\UpdateAdmin => C:\Users\Patty Baldwin\AppData\Local\UpdateAdmin\UpdateAdmin.exe <==== ATTENTION
Task: C:\Windows\Tasks\Anti Malware Startup.job => C:\Program Files (x86)\Anti Malware\Anti Malware.exe
Task: C:\Windows\Tasks\ArcadeCakeBake-Patty Baldwin.job => C:\Windows\SysWOW64\rundll32.exeDC:\Users\Patty Baldwin\AppData\Local\ArcadeCake\cakebake.dll
Task: C:\Windows\Tasks\ArcadeCakeMix-Patty Baldwin.job => C:\Windows\SysWOW64\rundll32.exeAC:\Users\Patty Baldwin\AppData\Local\ArcadeCake\cakemix.dll
C:\Users\Patty Baldwin\AppData\Local\UpdateAdmin
C:\Users\Patty Baldwin\AppData\Local\ArcadeCake
C:\Program Files (x86)\Pro PC Cleaner
C:\Program Files (x86)\Anti Malware
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
RemoveProxy:
EmptyTemp:
CMD: bitsadmin /reset /allusers

 
Save this as fixlist.txt, in the same location as FRST.exe
(https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG)
Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner (http://www.bleepingcomputer.com/download/adwcleaner/) by Xplode onto your desktop.
Title: Re: Help
Post by: REDACTED on April 17, 2016, 11:27:31 PM
Sorry, I got knocked off.  Still scanning.  Will reply when complete.
Title: Re: Help
Post by: DavidR on April 17, 2016, 11:34:50 PM
Quote from: allbizsvcs on April 17, 2016, 11:10:30 PM
Did you get the files - Was it you that has downloaded them twice?  Do I have to remove this post and am I now at risk?  Just askin.

If you wish to remove the logs you attached, just navigate to the post they are in and click the Modify button in that post. When the Modify screen appears click the 'Attachments and other options' that you used to attach them.

You should then be able to remove the those attachments, see image example, click to expand.
Title: Re: Help
Post by: Eddy on April 17, 2016, 11:53:23 PM
It was me who also downloaded them.
Title: Re: Help
Post by: REDACTED on April 18, 2016, 12:12:02 AM
Okay, it finally finished.  Log is attached.  Closing down for your final step.
Title: Re: Help
Post by: REDACTED on April 18, 2016, 12:52:14 AM
Okay, here you go.  I had to run it twice as it failed half way through, not sure why.  Anyway, the final report is attached.  It's "almost" gone.  There is now a popup with an error read that comes up every time I add or change a link.  Not getting the ad anymore nor the new tab at the top of the browser, but I do get this error read instead:

RunDLL

There was a problem starting C:\Users\Patty
Baldwin\AppData\Local\ArcadeCake\cakebake.dll

The specified module could not be found.

Title: Re: Help
Post by: REDACTED on April 18, 2016, 03:18:25 AM
I've just realized that I now have one more situation.  After running all of this stuff I have lost all my games.  Everything...10 years worth.  If you could let me know about that screen that keeps coming up, I'd appreciate it.  Thank you.
Title: Re: Help
Post by: REDACTED on April 18, 2016, 07:29:49 AM
Hello essexboy, did you get that adw cleaner log?  I'm attaching it here again.

Thank you.
Title: Re: Help
Post by: essexboy on April 18, 2016, 03:53:25 PM
Are you still getting the rundll error
Title: Re: Help
Post by: REDACTED on April 18, 2016, 08:21:43 PM
Yes, almost constantly now whenever the computer does anything.  That seems to be the only problem however.
Title: Re: Help
Post by: essexboy on April 18, 2016, 08:42:39 PM
Could you run a fresh FRST scan please so that I can find out where it is launching from
Title: Re: Help
Post by: REDACTED on April 18, 2016, 10:27:57 PM
Hi, Just got your reply.  I have a fresh scan running.  Is there anyway that I can get a notice when you post?  Then I won't be wasting your time.
Title: Re: Help
Post by: essexboy on April 18, 2016, 10:32:45 PM
At the top of the thread is a notify button :)

Title: Re: Help
Post by: REDACTED on April 18, 2016, 10:43:10 PM
Well imagine that.  Nobody ever accused me of being observant, LOL.  Thanks.

Here is the file.
Title: Re: Help
Post by: DavidR on April 18, 2016, 11:22:45 PM
Quote from: allbizsvcs on April 18, 2016, 10:43:10 PM
Well imagine that.  Nobody ever accused me of being observant, LOL.  Thanks.

Here is the file.

There is also one at the bottom of the thread :)
Title: Re: Help
Post by: essexboy on April 19, 2016, 03:54:18 PM
Could I have the main FRST log please :)
Title: Re: Help
Post by: REDACTED on April 19, 2016, 06:04:41 PM

I'm sorry, I thought I had.  Is this the right one? 
Title: Re: Help
Post by: essexboy on April 19, 2016, 07:03:04 PM
Looks like I missed one of the tasks

CAUTION :  This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:
 
Quote
CreateRestorePoint:
Task: {0501B628-4D18-4194-BB0F-77ED8A7AABB3} - System32\Tasks\ArcadeCakeMix-Patty Baldwin => Rundll32.exe "C:\Users\Patty Baldwin\AppData\Local\ArcadeCake\cakemix.dll",#1
Task: {98A66759-2909-42CA-994E-AF00C99E43CC} - System32\Tasks\ArcadeCakeBake-Patty Baldwin => Rundll32.exe "C:\Users\Patty Baldwin\AppData\Local\ArcadeCake\cakebake.dll",Enum
Task: C:\Windows\Tasks\ArcadeCakeBake-Patty Baldwin.job => C:\Windows\SysWOW64\rundll32.exeDC:\Users\Patty Baldwin\AppData\Local\ArcadeCake\cakebake.dll
Task: C:\Windows\Tasks\ArcadeCakeMix-Patty Baldwin.job => C:\Windows\SysWOW64\rundll32.exeAC:\Users\Patty Baldwin\AppData\Local\ArcadeCake\cakemix.dll

 
Save this as fixlist.txt, in the same location as FRST.exe
(https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG)
Run FRST and press Fix
On completion a log will be generated please post that
Title: Re: Help
Post by: REDACTED on April 19, 2016, 11:42:37 PM
Okay, here it is.
Title: Re: Help
Post by: essexboy on April 20, 2016, 03:50:41 PM
Could you confirm that the error is no longer present
Title: Re: Help
Post by: REDACTED on April 20, 2016, 06:18:18 PM
Wow!  I can't believe it!  It's gone.  You have no idea how great this is.  I've been living with this for ages.  I'm a writer and giving up on the computer just wasn't an option.  I can't thank you enough for making life online a pleasure again!

Thank you, thank you, thank you!
Title: Re: Help
Post by: essexboy on April 20, 2016, 07:00:22 PM
Subject to no further problems   :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Remove tools

Download and run Delfix (http://www.bleepingcomputer.com/download/delfix/)
Select the options as shown
(https://dl.dropboxusercontent.com/u/73555776/delfix.JPG)


: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article (http://www.forbes.com/sites/eliseackerman/2013/01/11/us-department-of-homeland-security-calls-on-computer-users-to-disable-java/)

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser (http://www.geekstogo.com/2600/how-to-disable-java-in-your-web-browser/) and How to unplug Java from the browser (http://krebsonsecurity.com/how-to-unplug-java-from-the-browser/))

If you do need to keep Java then download JavaRa  (https://singularlabs.com/software/javara/javara-download/)
Run the programme and select  Remove Java Runtime.  Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version
(https://dl.dropboxusercontent.com/u/73555776/javara.JPG)


Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent (http://www.foolishit.com/vb6-projects/cryptoprevent/) install this programme to lock down and prevent crypto ransome ware

(https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG)

Malwarebytes (http://www.malwarebytes.org/mbam-download.php)

Update and run weekly to keep your system clean

Unchecky (http://unchecky.com)

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme  ;)

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide  Best security practices  (http://www.bleepingcomputer.com/forums/t/407147/answers-to-common-security-questions-best-practices/)Keep safe  :wave: