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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: alexgr313@gmail.com on April 21, 2016, 02:16:59 PM

Title: Windows Media Player 12 lags alot after 11.2.2261 update for Avast! Free
Post by: alexgr313@gmail.com on April 21, 2016, 02:16:59 PM
Hello avast! forum!
Yesterday I updated my Avast! Free antivirus to 11.2.2261 which, according to the Antivirus itself, is the latest version currently available.
After I updated, however, I noticed a few programs were running a little slower, and the one that was running the slowest was Windows Media Player 12. The program's UI was barely usable and was really sluggish. I uninstalled Avast and everything went back to normal, which means I'm currently forced to run without an antivirus. I reinstalled the antivirus twice with no success. Same issue.
Is there any way to fix this issue or should I be waiting for a newer version? I'm a little confused.
Any kind of help is very much appreciated.
My PC is a Toshiba laptop running Windows 10 Home 64bit with every update installed and the graphics drivers updated to the latest versions.
Title: Re: Windows Media Player 12 lags alot after 11.2.2261 update for Avast! Free
Post by: Eddy on April 21, 2016, 02:23:24 PM
It is hard, if not impossible, to troubleshoot if you don't have avast installed.
Title: Re: Windows Media Player 12 lags alot after 11.2.2261 update for Avast! Free
Post by: alexgr313@gmail.com on April 21, 2016, 02:25:18 PM
Just reinstalled it, same issue.
Title: Re: Windows Media Player 12 lags alot after 11.2.2261 update for Avast! Free
Post by: Eddy on April 21, 2016, 02:29:42 PM
Disable the shields one at a time to see if it is one of them that is causing the problem.
Title: Re: Windows Media Player 12 lags alot after 11.2.2261 update for Avast! Free
Post by: alexgr313@gmail.com on April 21, 2016, 02:40:50 PM
Disabled the File Shield, Email Shield and Web Shield one by one then alltogether, still the same issue. I also disabled the Home Network Shield (apologies if names differ slightly, I'm using avast! with Greek as its language), still the same issue. I'd like to thank you for helping me out with this, I really appreciate it.
Title: Re: Windows Media Player 12 lags alot after 11.2.2261 update for Avast! Free
Post by: Pondus on April 21, 2016, 02:42:49 PM
Support: Submitting a support file using the Avast Support Tool
https://www.avast.com/faq.php?article=AVKB33#artTitle


Title: Re: Windows Media Player 12 lags alot after 11.2.2261 update for Avast! Free
Post by: alexgr313@gmail.com on April 21, 2016, 02:53:20 PM
Thank you, I'm going to try that.
Title: Re: Windows Media Player 12 lags alot after 11.2.2261 update for Avast! Free
Post by: alexgr313@gmail.com on April 21, 2016, 06:00:32 PM
I'm sorry for bumping this. I sent a support ticket on the Avast Support Team. Do you guys think I can do anything else, in hopes to fix the issue?
Big thanks for helping me out!
Title: Re: Windows Media Player 12 lags alot after 11.2.2261 update for Avast! Free
Post by: bob3160 on April 21, 2016, 06:28:41 PM
Reported to Avast let's see if that gets any results. :)
Title: Re: Windows Media Player 12 lags alot after 11.2.2261 update for Avast! Free
Post by: alexgr313@gmail.com on April 21, 2016, 06:29:14 PM
Thank you!