Avast WEBforum

Consumer Products => Avast Passwords => Avast EasyPass => Topic started by: REDACTED on April 24, 2016, 08:45:12 PM

Title: Easy Pass renewal wont accept licence key
Post by: REDACTED on April 24, 2016, 08:45:12 PM
Hi,

I renewed my Easy Pass Licence but the program states that the Licence key is invalid and wont reactivate!

Any ideas?

Thanks.
Title: Re: Easy Pass renewal wont accept licence key
Post by: Asyn on April 25, 2016, 06:48:06 AM
Contact support: https://support.avast.com/support/tickets/new
Title: Re: Easy Pass renewal wont accept licence key
Post by: Eddy on April 25, 2016, 09:15:05 AM
Easypass has been replaced by avast passswords.
Title: Re: Easy Pass renewal wont accept licence key
Post by: REDACTED on May 05, 2016, 09:46:26 PM
Thanks for the replies. I have submitted a ticket per the link provided.

Is the new password feature a paid for feature?

Thanks.
Title: Re: Easy Pass renewal wont accept licence key
Post by: Asyn on May 06, 2016, 06:18:33 AM
Is the new password feature a paid for feature?
Basic functionality is free, there's a paid version with advanced features.
Title: Re: Easy Pass renewal wont accept licence key
Post by: REDACTED on May 17, 2016, 01:32:32 AM
I've got the same problem. I followed the prompts and renewed my EasyPass but I had some confusion with Avast Passwords now being the supported program, so I uninstalled EasyPass and now I can't reload it. When I get to the license key it tells me that my new license key is in use. Very frustrating. I also can't use Avast Passwords. When I load it on Firefox there is no Allow Installation or Continue signs and there is no Avast toolbar and I can't see how to save passwords.
Title: Re: Easy Pass renewal wont accept licence key
Post by: Asyn on May 17, 2016, 08:17:55 AM
Contact support: https://support.avast.com/support/tickets/new